Organizational Development and Training Manager (MM)

  • Santa Ana, California
  • Feb 14, 2023
Full Time Administration and Management Education and Training
  • Salary: 107,244 USD

Job Description

Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community.

Performs a variety of professional level duties and responsibilities involved in the assessment, development, implementation, administration, evaluation, and management of comprehensive Citywide employee development and training; manages, supervises, and coordinates the programs and activities of the Organizational Development and Training Division. Provides highly responsible and complex administrative assistance to the Executive Director of Human Resources.

Currently, there is one (1) vacancy within the Human Resources Department.

This position is open until further notice and can close at any time without advance notice. You are encouraged to apply immediately! First application review is scheduled for February 28 , 2023 . Essential Functions Include But Are Not Limited To
  • Assumes management oversight of Citywide training programs, functions, and activities of the Organizational Development and Training Division, including but not limited to assessing and prioritizing training and learning needs, establishing training methods, and designing, administering, evaluating, and managing personnel training programs such as new employee and supervisory orientation, supervisory training, harassment training, Equal Employment Opportunity training, and diversity, equity, and inclusion training.
  • Participates in the development and implementation of organizational training and development policies, procedures, standards, goals, and objectives to achieve the City’s overall mission; strategizes and makes recommendations for training changes and improvements; and monitors related work activities to ensure compliance with established policies and procedures.
  • Conducts periodic organizational training needs assessments with management staff and employees to determine short and long-term organizational training needs; researches and analyzes training programs and other training materials and resources available on the market or offered by other agencies; and assists in customizing them to meet City specifications.
  • Designs and develops training programs and classes; selects, develops, updates, and evaluates training curriculum and resource material, including course outlines, manuals, and audio and visual materials for in-person and virtual training environments; uses various training formats including in-person, online, written, and recorded video training; identifies, trains, monitors, and develops internal instructors on instruction techniques and best practices; and presents or facilitates training programs and meetings.
  • Provides organizational development and training consulting services to departments regarding technical training, including but not limited to team building, employee development, leadership training, learning management systems, conflict mediation, strategic planning, change management, employee performance management, mentorship, and other customized department training topics.
  • Identifies, coordinates with, manages, and evaluates appropriate external training sources and programs with outside vendors, consultants, and instructors to supplement in-house training; selects, negotiates, monitors, and manages training contracts to ensure services provided meet City standards; and serves as a liaison with training consortiums.
  • Schedules training events and coordinates the Human Resources Department training event calendar; develops promotional materials to publicize training events; arranges for instructors; develops strategies for maximum utilization of training classes by employees; monitors and assesses class sign-ups and attendance; reserves and prepares training rooms, audio/visual equipment, and materials for training events; analyses participant feedback, monitors transference of skills to the workplace, and uses other metrics to assess training effectiveness and return on investment; and maintains records concerning training operations and programs.
  • Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and reviews findings with the Executive Director of Human Resources; and implement improvements.
  • Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; and implements discipline and termination procedures.
  • Plans, directs, coordinates, and reviews the work plan of the Organizational Development and Training Division; assigns work activities, projects, and programs; monitors work flow; and reviews and evaluates work products, methods, and procedures.
  • Manages and participates in the development and administration of assigned annual budgets; directs the forecasting of funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; and directs and implements adjustments as necessary.
  • Provides responsible staff assistance to the Executive Director of Human Resources; and prepares and presents staff reports and other necessary correspondence.
  • Performs other duties as assigned.

Five (5) years of progressively responsible professional experience in training, facilitation, and organizational development, including two (2) years of supervisory experience, supplemented by a Bachelor’s degree from an accredited college or university with major course work in Organizational/Industrial Psychology, Human Resources, Public Administration, Business Administration, or a related field. Experience, education, and training must provide the knowledge, skills, and abilities listed below.


Knowledge of: Public sector human resources administration; organization development theory and practice; adult learning theory; principles and practices of employee training needs assessment techniques, training methodologies, training curriculum and material development, and training program development, design, presentation, implementation, and evaluation; techniques of effective management development, employee performance management, and conflict resolution; procedures of contract development, assessment, and administration; principles and practices of productivity and process improvements; principles of supervision, training, and performance evaluation; municipal budgetary processes and controls; methods and techniques of research, statistical analysis, and applicable quantitative methods; municipal government administration; business letter writing and report preparation; office procedures, methods, and equipment, including computers and office software applications; and pertinent federal, state, and local public sector labor and employment laws, codes, and regulations.

Ability to: Coordinate and direct the day-to-day operations and services of a comprehensive human resources program; effectively develop, implement, and evaluate organizational development programs and activities; select, supervise, train, and evaluate staff; recommend, implement, and evaluate goals, objectives, programs, projects, policies, and procedures; understand, interpret, and apply Citywide and departmental codes, policies, and procedures, and applicable federal, state, and local policies, laws, and regulations; participate in the preparation and administration of assigned budgets; plan and organize work to meet changing priorities and deadlines; prepare clear and concise technical staff reports, correspondence, policies, procedures, and other written materials; conduct complex research projects; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; maintain appropriate and effective recordkeeping; operate office equipment, including computer equipment and office software applications; communicate tactfully, clearly, and concisely, both orally and in writing; and establish and maintain effective working relationships with department management, City employees, employee organizations, elected and appointed City officials, and the public.


Possession and retention of a valid California Class “C” Driver’s License is a condition of continued employment in this classification.


Possession of a Master’s degree from an accredited college or university with major course work in Organizational/Industrial Psychology, Human Resources, Public Administration, Business Administration, or a related field is highly desirable.


Environmental Conditions: Work is generally performed in a standard office setting. Occasional travel to different sites is required.

Physical Conditions: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, and walk; to lift and carry up to 20 pounds; push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination, including the use of a computer keyboard; and to utilize sight, hearing, speaking, reading, writing, and math ability to exchange information.
Selection Process
All applicants are required to complete and submit a City application form, Supplemental Questionnaire, Resume and Cover Letter online.

Resumes and other attachments will be used in addition to the application in determining your qualifications. The City communicates with candidates via e-mail. You are responsible for providing a valid e-mail address that you access regularly and checking your spam folder. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.

Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:

Writing Skills Examination (Tentatively scheduled for March 01, 2023) : (Qualifying) will evaluate the candidate's analytical and writing aptitude. The areas that will be evaluated may include: analytical thought process and proper English and grammar usage, clarity, conciseness, organization, content, and logical progression from one idea to the next. Candidates need a minimum passing score in order to continue in the selection process. The exam will be available online via the eSkill platform.

Oral Interview Examination (Tentatively scheduled for March 13, 2023 ) : (Weight of 100%) will evaluate the candidates' experience and training, communication, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list.

Candidates must achieve a passing score in every component of the selection process in order to be placed on the eligible list. The Human Resources Department may waive one or more examination components. When one weighted examination component is waived, the remaining section will receive a weight of 100%.

The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.

Please visit the following website to view the summary of comprehensive benefits!

Summary of Benefits

(under SAMA)

NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.

Closing Date/Time: Continuous

Base Pay


Job Address

Santa Ana, California United States View Map