Concord Campus Community Service Officer (523779)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Jan 24, 2023
Full Time Community and Economic Development

Job Description


PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,380.00 per month to $4,816.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick leave, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.


Community Service Specialist

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The University Police Department is a California Police Department responsible for the prevention of crime and the enforcement of applicable Federal, State, and local laws and regulations on all Cal State East Bay campuses (Hayward, Concord, Oakland). Under the general supervision of the Officer In Charge, the Community Service Officer is responsible for, (1) Providing assistance to the Patrol Function of UPD, and (2) Providing leadership and general assistance as needed for department members and the general public. The Community Service Officer may be staffed at any of the three Cal State East Bay campuses based on department needs.


Field Duties:

Safety and Security
  • Patrols buildings, public areas, parking lots and roadways to maintain order and detect unlawful or sanctioned behavior.
  • Provides warnings or refers for law enforcement follow-up, violations of law or regulations.
  • Provides high visibility presence within buildings, public areas and parking lots to promote safety, security and deter crime.
  • Provides security patrols and crowd control at major events or incidents to promote order.
  • Investigates reports of activity affecting the safety and security of persons or property.
  • Investigates civil issues affecting the interests of the University.
  • Provides safety and security presentations to the campus community as needed.

Crime Prevention
  • Conducts personal safety escorts and assistance.
  • Provides high visibility patrols by vehicle or foot to deter crime or sanctioned behavior.
  • Investigates and reports, through the chain of command, circumstances that may adversely affect the Department, University, or Community.

Emergency Response
  • Provides assistance, coordination, communication, control and referral at incidents.
  • Assists and reports on vehicle accidents.
  • Assists and reports on medical emergencies.
  • Assists and reports on emergency alarms (fire, security, facility).

Officer Assistance
  • Assists field officers during major events, incidents or emergencies.
  • Assists with traffic control and direction.
  • Assists with crowd control and direction.
  • Provides security patrols at major events or incidents to promote order.
  • Reports activities affecting the safety and security of persons or property.
  • Reports criminal activities or suspicious circumstances to appropriate personnel within the Department.
  • Reports occurrences which can affect the order and interests of the Department or University.
  • Undertakes enforcement action(s) when parking violations are observed.
  • Prepares written reports.

Public Assistance
  • Provides information to the public relating to Cal State East Bay facilities and locations.
  • Provides information to the public regarding campus activities/events.
  • Provides building lockout assistance.
  • Provides vehicle “jump start” battery assistance.
  • Facilitates vehicle emergency repair assistance.

Administrative Support
  • Assists in the development of the organization.
  • Assists managers with the development of internal administrative procedures.
  • Prepares internal and external administrative correspondence.
  • Prepares and maintains cost analysis reports as required.
  • Recommends appropriations based on assessed needs.
  • Conducts research in support of audits or benchmarking processes.
  • Conducts research in support of Community Oriented Policing and Problem Solving initiatives.

Conducts Research:
  • Research, analyze and interpret information for the development of reports, proposals and justifications.
  • Research and reports on policies, laws and regulations that affect evidence or property functions.
  • Researches reports on circumstances that may adversely affect the Department, University or Community.

Minimum Qualifications
  • This position requires a high school level of reading and writing abilities, and possession of a California Driver’s License.
  • The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities.
  • Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.
  • A high school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications.

Required Qualifications
  • Working knowledge of applicable procedures and regulations related to campus security, public safety and parking.
  • Working knowledge of alarm and radio systems.
  • Ability to detect and respond appropriately to potential hazardous or crime situations.
  • Ability to observe and recall details and incidents.
  • Ability to act and resolve parking and traffic problems.
  • Ability to write standard incident reports in a clear and concise manner.
  • Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
  • Ability to handle sensitive situations with tact and confidentiality.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map