TPWD - Customer Service Representative I (Fluctuating Hours)

  • Johnson City, Texas
  • Aug 07, 2022
Part Time Customer Service Education and Training

Job Description


To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit,


VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at

FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period.

TO APPLY: Application must be completed at:

HIRING CONTACT: Kacey Sloan, (830) 868-7304

PHYSICAL WORK ADDRESS: Pedernales Falls State Park, 2585 Park Road 6026, Johnson City, TX 78636


Under the direction of the park Office Manager/Team Leader, this position is responsible for providing entry-level customer service work including providing information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration and computer sales machine. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.




Graduation from High School or GED.


No experience required.


If driving is required, applicant must possess a valid State driver's license.



One year experience in customer service;

One year working with the public and handling monies;

Six months of clerical experience in clerical work such as accounting, typing, filing, record keeping, data entry;

Six months of experience in use of automation equipment or word processing and spreadsheet equipment and software.


Knowledge of administrative and clerical procedures;

Knowledge of general office practices;

Knowledge of telephone procedures and etiquette;

Knowledge of fiscal control policies and revenue reporting concepts;

Knowledge of basic mathematics;

Skill in MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in using standard office equipment;

Skill in general routine office cleaning;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to accurately handle cash and account for revenue collected;

Ability to work independently with little or no supervision;

Ability to work under stressful conditons with multiple changing task during peak workload periods;

Ability to prepare and maintain detailed records, files, and reports;

Ability to work as a member of a team;

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with the TPWD safety program.


Required to work in a high visitation public park with overnight camping;

Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

Required to adjust to changing work schedules;

Hours may be reduced or extended as needed through primary peak seasons;

Hours may be reduced or increased dependent upon funding;

This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates;

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in all State buildings and vehicles.


Closing Date: Oct 5, 2022, 11:59:00 PM

Job Address

Johnson City, Texas United States View Map