Residential Life Coordinator (516433)

  • Stanislaus State
  • Turlock, California
  • Jul 27, 2022
Full Time Human and Social Services

Job Description

    • Position Summary
    • (Classified as: Student Services Professional II)

      Full-time temporary position available on or after September 6, 2022 and ending on or before September 5, 2023 in Housing & Residential Life. Appointment will be made for one year from date of hire with the possibility of reappointment and/or becoming permanent based on budget, department needs, and job performance.

      Under the general supervision of the Associate Director for Residential Life with daily oversight from the Assistant Director for Residential Education, the Residential Life Coordinator serves as a professional live-on representative of Housing and Residential Life. In this capacity, the Residential Life Coordinator (RLC) is responsible for facilitating a dynamic and supportive community experience designed to support the personal growth, academic engagement, intercultural competence, and community interdependence of residents. Working closely with the other RLC and a team of Resident Assistants to develop and implement key components of the resident engagement and learning experience for Housing and Residential Life.

    • Job Duties
    • Duties include but are not limited to:
      • Work collaboratively to develop and facilitate a sense of community and belonging supporting a holistic student living and learning environment for assigned residential area, including academic year and summer residential experiences.
      • Assist in the development, implementation, and assessment of Residential Life curricular goals and strategies for resident engagement and learning.
      • Implement strategies reflective of learning goals established for Residential Life's residential curriculum, including community events and activities, community meetings, individual resident contacts, conflict mediation, health and wellness inspections, and leadership programs.
      • Conduct outreach in the residential community to actively facilitate connections with residential students and understand resident interests and needs.
      • Advise and refer students regarding academic, personal, and wellbeing concerns to support resident connection, belonging, adjustment, and persistence within the residential and campus community.
      • Maintain a working knowledge of campus and community resources.
      • Respond and thoroughly address resident issues and concerns in a thoughtful and timely manner. Communicate and refer concerns and complaints to supervisor or appropriate campus partner.
      • Guide and lead student leader facilitation of developmental and culturally responsive roommate agreement and conflict mediation practices. Intervene and mediate as needed for residents in matters where the efforts of the RA have not been successful.
      • Assess and track trends in resident needs and collaborate with Residential Life and Education team in addressing those trends.
      • Assist and participate in the planning and implementation of department-wide events and initiatives, including Welcome Week, Welcome Back Week, Dean's List Reception, Huddles, etc.
      • Assist and participate in the implementation of recruitment events for Housing and Residential Life, including Open House, Warrior Welcome, and New Student Orientation.
      • Hire, train, develop, and lead 6-10 Resident Assistants for the academic year and 3-6 Resident Assistants during the summer.
      • Act as a backup lead to all other RA's and as a supportive resource for all other Housing student employees.
      • Collaborate with the other RLC to create and implement Resident Assistant training and development; communicate and collaborate across the professional staff team on shared training and development experiences and needs between Resident Assistants, Peer Academic Coaches, and Student Assistants.
      • Collaborate with the other RLC to create and lead the RA duty rotation schedule to support after-hours response.
      • Hold informative and developmental weekly staff meetings.
      • Hold bi-weekly one-on-one sessions with individual Resident Assistants. Mentor and guide Resident Assistants to help them develop their own analytical and interpersonal skills to ensure they build supportive relationships with their assigned communities.
      • In consultation with the Associate Director for Residential Life, implement accountability measures to ensure Resident Assistants are responsibly and effectively carrying out the duties of their positions.
      • Provide a written performance evaluation for each assigned Resident Assistant, consulting with the other RLC and Associate Director on performance expectations for Resident Assistants.
      • Foster an environment within the residential community in which residents accept and respect their Resident Assistant as a knowledgeable peer figure, role model for community engagement, and reliable leader in supporting a safe residential community.
      • Maintain a strong knowledge of regional and national student housing trends to ensure training topics are timely and appropriate.
      • Live on-site and rotate serving as primary on-call contact for all Housing and Residential Life emergencies and issues. Work with staff and students to respond to issues and policy concerns.
      • Participate as the first responder to situations that require campus administrative support to deal with facilities or student crises; execute independent judgment in providing duty coverage on evenings, weekends and holidays. Return to campus as needed.
      • Be observant when interacting with the community to recognize changes in behavior, etc. which may point toward resident crisis.
      • Analyze non-emergency and emergency situations to determine appropriate department response and need to involve/inform other campus personnel. Implement response as needed.
      • Participate in regular emergency response planning, including tabletop exercises.
      • Cross-train across functional areas within the unit to ensure business continuity in a crisis.
      • In the event of a campus or department emergency during daily work hours remain on-site and implement department emergency protocols. Do not leave until authorized to do so by designated manager.
      • Enforce department, university, system, state, and federal policies, regulations, and protocols.
      • Serve as the primary conduct case manager for assigned residential area; facilitate the residential conduct process for residents, collaborating with the Assistant Director to provide appropriate response for violations to residential policies. Refer to and consult with Student Conduct Administrator as appropriate.
      • Ensure assigned resident cases are appropriately documented and managed in Maxient.
      • Participate in weekly Residential Care and Conduct meetings to review, assess, norm, and coordinate continued response and support of resident issues and incidents.
      • Liaison with campus colleagues whose role is impacted by occurrences within Housing and Residential Life; this may include: Student Conduct Administrator, Dean of Students, University Police, Title IX Coordinator, Clery Director, Risk Management, and Student Victim Advocate.
      • Assist and participate in the formulation and implementation of organizational goals and objectives.
      • Participate in regular department and component meetings.
      • Assist in the departmental planning and implementation of Opening and Closing processes and activities.
      • Other duties as assigned.
    • Minimum Qualifications
    • Education : Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. (Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year-for-year basis.)

      Experience : Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. (A master's degree in a job-related field may be substituted for one year of the professional experience.)
    • Preferred Qualifications

      • One year full-time experience leading or managing a residence hall or major component of a residence life program.
      • Knowledge of residence hall operations and functions, including duty and emergency response protocols.
      • Demonstrated skills in leadership development, supervision, small and large group facilitation, advising, training, community building and student development, and budget management.
      • Experience in conflict mediation and resolution amidst a diverse population.
      • Experience with hiring, training and leading.
      • Understanding of and ability to apply basics of student development theory and curricular approaches to the residential living and learning experience.
      • Knowledge of student conduct practices in higher education.
      • Knowledge of and ability to address a variety of wellness issues related to students living in campus housing.
      • General knowledge of interviewing, crisis intervention, and counseling techniques.
      • Working knowledge of student support service units which work closely with Housing and Residential Life.
      • Ability to proactively engage and maintain connections with residents.
      • Ability and interest in working with a diverse population and demonstrate an understanding and responsiveness to the needs of under-represented groups and initiatives that support and enhance equity and inclusion.
      • Strong verbal, non-verbal and written communication skills.
      • Ability to perform under pressure, relate positively to people, and to motivate others to function as a fully participative member of a team.
      • Ability to interpret and evaluate problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
      • Ability to maintain a high level of confidentiality, as well as a thorough knowledge of department and campus policies, procedures and practices.
      • Understanding of FERPA student records privacy regulations, as well as other federal regulations applicable to campus housing departments.
      • Demonstrated capacity to interpret and enforce procedures and policies.
      • Ability to carry out a variety of professionally complex assignments without detailed instructions.
      • Must be able to work irregular work weeks, evenings weekend and holidays and respond to emergency and crisis situations.
      • Competence in the use of Microsoft Office Suite and Adobe Acrobat.
    • Knowledge, Skills, Abilities

      • Working knowledge of the practices, procedures and activities of the program to which assigned.
      • General knowledge of the methods and problems of organizational and program management.
      • General knowledge of research and interview techniques; and of the principles of individual and group behavior.
      • Ability to interpret and apply program rules and regulations.
      • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
      • Ability to obtain factual and interpretive information through interviews.
      • Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
      • Ability to advise students individually and in groups on routine matters where required;
      • Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
      • Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
      • Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
      • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
    • Special Conditions
    • This position will live on-site and rotate serving as primary on-call contact for all Housing and Rsidential Life emergencies and issues.
      CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at:
    • Physical Requirements
    • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Live on-site and rotate serving as primary on-call contact for all Housing and Residential Life emergencies and issues.
      • Occasional sitting in a chair for up to 3 hours straight, with occasional standing for up to 15 minutes straight.
      • Daily walking between campus departments.
      • Must be able to maintain focus amidst interruptions for up to 10 minutes.
      • Ability to focus on tasks with clarity and concentration for up to 30 minutes at a time.
      • Ability to lift up to 30 pounds.
    • Salary Range
    • Anticipated salary will be $4,304 - $4,950 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full [Classification Name here] range: $4,304 - $6,120 per month)
    • Compensation & Benefits
    • Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary

    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the "Apply Now" button on this page.
    • Application Deadline
    • OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER AUGUST 10, 2022. (Applications received after the screening date will be considered at the discretion of the university.)

    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    • Additional Information
    • Campus & Area
      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form.

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.


Closing Date/Time: Open until filled

Job Address

Turlock, California 95382 United States View Map