(Bush Intercontinental Airport ) Landside Agent

  • Houston, Texas
  • Jul 01, 2022
Full Time Aviation or Harbor Transportation or Transit
  • Salary: $18.51 - $22.56 Hourly USD

Job Description


Applications accepted from: ALL PERSONS INTERESTED
Division/Section: Bush Intercontinental /Landside Operations
Workdays & Hours*: Shift work, could include a Rotating Schedule *** weekends and holidays ***(*Subject to change)

The purpose of the Landside Operations and Ground Transportation section is to facilitate a safe and efficient flow of passengers, airport personnel, private and commercial vehicles by performing the following activities: curb traffic management, facility inspections, regulatory compliance investigations and respond to emergency and security incidents. The Landside Operations section facilitates the movement of private vehicle traffic into and out of all terminals and roadways around Bush Intercontinental (IAH) Airport.

The Landside Operations Agent facilitates the safe, secure, and efficient movement of the traveling public, baggage, and motor vehicles within the perimeters of the Houston Airport System. This role is responsible for the safety and security of all terminals, perimeter roadways, and tenant areas and ensures compliance with all federal, state, local laws, regulations and reports unsafe conditions, policy and procedure violations. The Landside Operations Agent conducts commercial vehicle inspections, regulatory investigations, and manages taxi operations and traffic flow. This role also ensures the safety, security and policy compliance of all federal, state, and local laws and regulations and conducts inspections of the airport terminals, airport perimeter, and tenant facilities to ensure compliance to the state, local and department of homeland security laws and regulations. The Landside Operations Agent is often the first to interact with the airport customer and shall demonstrate the core values of the organization (Integrity, Courtesy and Respect). The Landside Operations Agent responds expeditiously with a "can do" attitude to customer and ground transportation regulation challenges. Must be able to pass a criminal background check, obtain and maintain a federally mandated security clearances

Duties and responsibilities of the Landside Agent will include but are not limited to:
  • Facilitate commercial vehicle (i.e... Limousines, shuttles, taxis and Transportation Network Company "TNC" vehicles) movement throughout the airport. Process permit sales. Conduct inspections for compliance in applicable regulations, laws and policies.
  • Uses the taxi dispatch system to log taxicabs in/out on assigned trips and maintaining taxicab availability.
  • Manage terminal curb zones for safe and efficient traffic flow of pedestrians and vehicles. Enforces parking regulations.
  • Assists with traffic accidents and disabled vehicles on terminal curb zones by notifying emergency personnel and maintenance teams as needed.
  • Respond to calls for assistance by customers and the Airport Operations Center (ACO) in a timely manner.
  • Conducts inspections of terminal facilities. Monitors security access control points, conduct airport badge challenges, conduct periodic and random inspections. Notifies supervisor of any unsafe conditions, violations and discrepancies.
  • Complete daily activity logs of all activities (i.e... first aid, ticket and permit sales, taxi/vehicle activity, etc.) conducted during a shift.
  • Performs identification and badging actives.
  • Responds to and investigate security alarms
  • Contributes to the team by performing other duties as assigned.

Must also be willing to work any shift: nights, weekends and holidays and participate in emergency preparedness events and activities. The position occasionally requires stooping or bending. Occasional light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required. Use a two-way radio. Must be able to stand on hard surfaces and walk for extended periods of time and multi-task. Expect to work in various uncomfortable climates: being outside during inclement weather. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Walking and standing for extended periods. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements.


Requires an associate degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.

Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field is required.

Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.

A valid Texas Driver's License and compliance with the City of Houston's policy on driving (AP 2-2).


Preference will be given to applicants with customer service, law enforcement, and military experience. Experience conducting commercial vehicle operations and traffic control for a large facility is a plus. Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communication with customers is a plus. Microsoft Office Suite and good report writing skills is preferred.

***Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.***


The selection process will involve application review and/or interview. Department may administer skills assessment test.

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 13

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1577. If you need special services or accommodations, call 281-233-1577; (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please
visit: https://www.youtube.com/watch?v=EDWLV_sJFoM

EEO Equal Employer Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Closing Date/Time: 10/1/2022 11:59 PM Central

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

Houston, Texas United States View Map