Police Communications Call Taker - Part Time

  • CITY OF BUENA PARK, CA
  • Buena Park, California
  • Jun 08, 2022
Part Time Information Technology and Communication Services Public Safety
  • Salary: $22.52 - $27.38 Hourly USD

Job Description

JOB BULLETIN

PAY RATE:

The pay rate listed above becomes effective as of June 25, 2022.

Applications will be accepted on a CONTINUOUS BASIS until position is filled with a first review of Wednes day , June 22, 2022. Apply early. This position may close at any time without notice. Interested parties are strongly encouraged to submit application materials as soon as possible.

GENERAL PURPOSE:

Under general supervision, receives a variety of calls and messages from the public and other sources for police assistance; monitors alarm systems and teletype communications; assists the public and police personnel by providing accurate factual information; evaluates the type and level of response necessary; inputs data into a computer aided dispatch (CAD) system; and does related work as required.

DISTINGUISHING CHARACTERISTICS:

The Police Communications Call Taker is responsible for organizing and completing tasks in priority order to meet statutory and non-statutory work deadlines. The Police Communications Call Taker is distinguished from the Police Dispatcher who is responsible to dispatch services via radio communication systems to field personnel. There is no radio performance for this position. This class performs the routine tasks and duties necessary to handle emergency and non-emergency calls for service.
ESSENTIAL FUNCTIONS:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.

Receives and processes emergency calls including 9-1-1 calls and 9-1-1 text messages from the public for police emergency services; evaluates information to determine location of the emergency, nature of the call, need for assistance and the appropriate personnel and equipment needed to respond; maintains communication with caller until arrival of appropriate emergency units; routes calls to proper agency for service.Receives and processes non-emergency calls for assistance, complaints, and inquiries from the general public concerning police, fire, or medical service needs, and routes calls to the appropriate personnel.Enters calls into the Computer Aided Dispatch system for dispatch; may determine and override the assigned priority code, following established guidelines.Enters, updates, and retrieves police related data from computer and teletype networks.Communicates with callers to determine the disposition of calls; provides assistance and instructions.Maintains a clear and professional speaking voice while projecting information over communication instruments.May assist with the duplication of 9-1-1 calls and/or emergency radio traffic recordings for the courts, investigations, or the media.Contacts county and emergency management network agencies to coordinate mutual aid and call responses, and updates system data.Operates a variety of telecommunications and computer equipment.Monitors security cameras and alarms and initiates emergency responses in the event of unauthorized entries.Performs call-outs for a variety of resources such as animal control, towing services, medical assistance, and other specialized services.Provides general information regarding laws, regulations, and department policy; transfers fire, medical, or other calls to appropriate agencies.Researches county, state and federal national computer data banks to obtain information requested by officers or other law enforcement personnel as required.Testifies in court as needed.

EDUCATION/TRAINING/EXPERIENCE

Knowledge of:

Laws, codes, regulations, policies, and department procedures governing public safety dispatching, including radio, computer, and telephone communications, and associated receiving and transmitting equipment; Ability to learn portions of the California Penal Code, Health and Safety Code, Motor Vehicle Code, Welfare Institutions Code, and Business and Professions Code; Ability to learn and implement procedures and techniques for dealing with the public tactfully; Effective customer service techniques; English usage and spelling; Basic telephone procedures and techniques; Principles of effective verbal communication.

Ability to:

Effectively communicate with and obtain information from upset and/or irate citizens and remain calm in receiving urgent calls, reciting facts and details, and providing instructions within emergency situations; Speak to callers courteously and tactfully; Accurately and simultaneously, monitor the status of multiple calls and units; Simultaneously operate a variety of telecommunications and computer equipment such as the CAD system, computer equipment, telephones, and teletype equipment; Type at the net rate of 45 words per minute quickly and accurately on a computer keyboard; Spell correctly; Learn the geography and the location of streets, landmarks and public and private facilities in and around the City of Buena Park; Learn and apply police records management practices and procedures; Understand and carry out oral and written directions, pertinent procedures, and functions quickly and apply them without immediate supervision; Communicate effectively, both orally and in writing; Establish and maintain effective working relationships with co-workers, management, public safety dispatchers from other law enforcement agencies, and the general public. Receive confidential information and maintain confidentiality.

Education/Training/Experience:

High School graduation or G.E.D. equivalent is required. Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows: Prior experience that includes heavy public contact as a telephone operator, receptionist, police cadet, or related position, is desired. On-the-job training is provided to those who demonstrate the aptitude, cooperation, and reliability to be successful in the position.

LICENSES/CERTIFICATES/SPECIAL REQUIREMENTS

Licenses, Certificates; Special Requirements:

Ability to satisfactorily complete the P.O.S.T. Public Safety Dispatcher’s Basic Course or the P.O.S.T. Basic Dispatcher Training Equivalency Examination within one year of assignment to this classification.

Ability to be assigned to rotating work shifts, including nights, holidays, and weekends, and to work overtime as needed.
Type at the net rate of (45) words per minute quickly and accurately on a computer keyboard.

Must have typing skills of 45 wpm. An original typing certificate predated up to one year, must be submitted along with the completed application. The typing certificate must be for 45 wpm net (after errors) on a 5-minute timed test.

Acceptable typing certificates must meet all of the following requirements:
  • A five (5) minute timed test including the gross speed and number of errors (gross speed - errors = net speed).
  • Certification must be in writing and test taken within 12 months of submission to the Buena Park Human Resources Office.
  • Certification must be verifiable and include a valid administrator's name, signature, address and telephone number.
  • A SELF-ADMINISTERED TYPING TEST THAT IS TAKEN OVER THE INTERNET OR ANY OTHER SELF-ADMINISTERED TEST WILL NOT BE ACCEPTED.
  • A copy of the certification must be submitted with your official City application.
  • You must submit the certificate in order to be considered for the position.

The following agencies are examples of acceptable issuing agencies that administer typing tests to the public:

Olympic Staffing Services

Please call for an appointment. The fee is $20.00 (cash only)

588 S. Grand Avenue

Covina, CA 91724

626-967-5255

Focus on Temps

Please call for an appointment. The fee is $20.00

16152 Beach Blvd., Suite 285

Huntington Beach, CA 92647

714-848-6129

Rio Hondo College - Computer Lab

Please call for an appointment. No Fee

Business Bldg., Room 108

3600 Workman Mill Road

Whittier, CA 90601

562-463-7364

Fullerton College - Business Division Office

Please call for an appointment. The fee is $15.00 (check or cash)

321 E. Chapman Avenue, Room 310

Fullerton, CA 92832

714-992-7032 or 714-732-5321

M-TH 8:00 AM - 5:00 PM; Closed Fridays

ABC Adult School - Computer Lab

Please call for appointment. The fee is $20.00

12254 Cuesta Drive, Room G-4

Cerritos, CA 90703

562-926-6734, Ext. 25109

Montebello Adult School

Please call for appointment. The fee is $5.00

149 N. 21st Street

Computer Lab, Trailer AD2

Montebello, CA 90640

323-887-7888, Ext. 4559

Career Partners

No appointment needed / walk-ins only. No Fee

3505 N. Hart Avenue, Suite 124

Rosemead, CA 91770

626-572-7272, Ext. 1200

Alhambra Adult Center :

Please call for an appointment. The fee is $15.00

101 S. Second Street

Alhambra, CA 91801

626-308-2309

Olympic Staffing Services

Please call for an appointment. The fee is $20.00 (cash only)

444 East Huntington Drive, Suite 101

Arcadia, CA 91006

626-447-3558

North-West College

Please call for an appointment. The fee is $10.00

530 East Union Street

Pasadena, CA 91101

626-796-5815

APPLICANT INFORMATION/EXAM WEIGHT

EXAMINATION PROCESS & WEIGHTS

Oral Interview - Weighted 40%:

Sit-Along Evaluation - Weighted 60%:

Applicants must file a concise and complete City application and supplemental questionnaire regarding their qualifications for the position online through the Human Resources Department webpage at www.buenapark.com/hr as soon as possible. Applications may be accompanied by a resume describing experience, education and training in relation to the requirements of the position, however resumes will not be accepted in lieu of a City employment application.

All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include, but is not limited to oral interview and/or written exams, oral presentations and a "Sit Along" exercise. Successful candidates will be placed on the employment eligible list from which hires may be made. The list is valid for up to one year, unless exhausted sooner.

The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.

The City of Buena Park Alcohol and Drug Abuse Policy requires that all applicants undergo drug and alcohol testing prior to employment.

Below is a list of key benefits offered to part-time, seasonal, and limited service employees of the City of Buena Park and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department.

SALARY RANGE: Composed of six (6) steps - Entry step through E step (Except management positions). Each step represents an increase of approximately five (5) percent.

RETIREMENT: Provided through deferred compensation 457 plan administered by Nationwide Retirement Solutions. Employee pays member contribution of 3.75%. The City matches the employee's contribution of 3.75%.

EMPLOYEE ASSISTANCE PROGRAM: Available to all City employees and their immediate families.

OC CREDIT UNION: Available to all City employees and their families.

Closing Date/Time: Continuous

Job Address

Buena Park, California United States View Map