Case Management Specialist (Student Services Professional IV), Campus Assessment, Response and Education (CARE) (514389)

  • California State University, San Bernardino (CSUSB)
  • San Bernardino, California
  • Jun 04, 2022
Full Time Education and Training Human and Social Services

Job Description



California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

The CARE (Campus Assessment, Response and Education) Team is a multidisciplinary group of professional staff members that come together to provide support and resources to students. The CARE Team reviews, assesses and responds to student issues that may present barriers to their personal and academic success, such as food and housing insecurity, emotional distress, health concerns, or other personal challenges. The CARE Team also responds to referrals involving individuals that may be exhibiting concerning behaviors that may be disruptive, erratic, or threatening. The role of the CARE Team is to provide a supportive resource for students, address student concerns, and maintain a safe campus environment.

Job Summary

Under direction from the Associate Dean/Director for the Office of Student Conduct & Ethical Development and CARE Team, the Case Management Specialist provides case management services and individual support services to students, as well as record management and daily operational support for the CSUSB CARE Team and the Office of Student Conduct & Ethical Development. The incumbent will provide direct support and intervention, risk assessment, needs assessment, and internal/external referrals for students, as well as consultation with referring parties, and outreach, training, and education for the campus community. The Case Management Specialist will work collaboratively with case management staff to prepare weekly CARE Team agenda and minutes, to ensure timely and accurate information within the designated Maxient database and secured electronic folders. The incumbent will maintain and prepare statistics and reports to maintain compliance with the Jeanne Clery Act and VAWA, and support assessment efforts that analyze student behavioral trends.

In support of GI 2025 efforts, the Case Management Specialist will contribute to student retention and student success efforts by conducting psychosocial needs assessment with individuals referred to the CARE Team to ensure the support of innovative, holistic, and multidisciplinary approaches to student success. The incumbent will serve as a primary resource for managing reports of behavioral concerns on campus, as well as responding to inquiries and conducting follow-up responses to incoming reports.

In conjunction with members of the CARE Team, the case management staff reviews, assesses, and responds to student issues that may present barriers to their personal and academic success, such as food and housing insecurity, emotional distress, health concerns, or other personal challenges. The Case Management Specialist will work and coordinate with the University Police Department, members of the Threat Assessment Team, CARE Case Management Team, and the Division of Student Affairs leadership, to assess risk and engage appropriate resources or referrals for cases deemed to be higher levels of concern, or involve individuals whose university affiliation falls outside the scope of the CARE Team. This will involve maintaining positive campus partnerships with San Bernardino County Behavioral Health, and its services, including collaboration with county-assigned social worker(s), and communicating with local hospitals or other agencies.

The role of the CARE Team and its case management staff is to provide a supportive resource for students, faculty, staff, and community members to address student concerns, and maintain a safe campus environment. This position works collaboratively with numerous offices and may be asked to present workshops and other educational programs to students, faculty, staff, and the general campus community.

Employment Status: Full-time, Probationary, "exempt" position (with the possibility of converting to permanent).

Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on June 17, 2022.

Work Schedule
  • Anticipated academic year work schedule: Tuesday through Saturday from 9:00 am to 6:00 pm. Summer hours vary. Some Saturdays and evenings will be required.

Key Qualifications
  • Demonstrated skill and experience with case management, individual counseling or advising, behavioral interventions, crisis management, incident reporting and response, and/or support services.
  • Experience and sensitivity working with students, their families, and colleagues from various socio-economic, educational, cultural, and ethnic backgrounds, and the ability to assist students to resolve opportunity gaps.
  • Excellent interpersonal communication skills and ability to work well in a team-oriented environment.
  • Ability to advise and counsel students to resolve problems or accept different points of view.
  • Strong analytical skills and the ability to assess information, address complex situations, evaluate results, and exercise sound judgement and decision-making.
  • Ability to assess information regarding potential risks and/or persons of concern.
  • Knowledge, experience, and ability to work comfortably with students experiencing distress, personal crisis, trauma, and/or mental health concerns.
  • Ability to engage effectively with law enforcement or emergency responders when interventions or referrals may be appropriate.
  • Strong oral and written communication skills.
  • Ability to synthesize and summarize lengthy reports and complex information, document information electronically in a timely manner, and communicate with relevant stakeholders as warranted.
  • Ability to manage sensitive and private material and information professionally and appropriately.
  • Understanding and ability to maintain a high degree of confidentially in compliance with privacy restrictions.
  • Ability to work efficiently in a fast-paced environment while prioritizing tasks, coordinating multiple assignments, and maintaining time-sensitive deadlines.
  • Ability to develop and maintain effective partnerships with campus departments and resources, community resource agencies, and constituent groups.
  • Familiarity with or ability to learn how to utilize technology to manage individual cases and collect appropriate data for assessment and reporting activities.
  • Familiarity with state and federal laws and regulations that are relevant to higher education (FERPA, Title IX, HIPAA, etc.).
  • Strong educational background and experience in higher education, student development, social work, counseling, behavioral intervention, substance abuse education, advising, or related fields.
  • Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, online calendaring, and email.
  • Working knowledge of or ability to quickly become familiar with University infrastructure, policies, and procedures.
  • Reading and comprehending, writing, communicating verbally, reasoning and analyzing.
  • Must be able to work additional hours, including occasional holidays and weekends, and adjust working hours to meet special assignments. May be called back periodically to perform work as needed on an emergency basis.
  • May require occasional travel between San Bernardino campus and Palm Desert campus.

Education and Experience
  • Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
  • Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
    • A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
  • Valid CA driver's license & state liability auto insurance.

Preferred Qualifications
  • Master's degree or graduate coursework/training in social work, counseling techniques, and/or risk assessment.
  • Familiarity with Maxient or other student conduct / case management databases.
  • At least one year of previous case management experience or equivalent.
  • Previous experience working with college students on decision-making related to developmental skills.
  • Experience working with students in crisis or high-stress situations that may impact their academic and personal success.


Anticipated Hiring Range: $5,351 - $5,625 per month

Classification Salary Range: $5,351 - $7,633 per month

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

Closing Date/Time: Open until filled

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

San Bernardino, California 92407 United States View Map