Chief Information Officer (514713)

  • California State University (CSU) Chancellor's Office
  • Long Beach, California
  • May 21, 2022
Full Time Administration and Management Information Technology and Communication Services

Job Description


Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Chief Information Officer. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.


Commensurate with qualifications and experience.


Administrator IV

Position Information

The California State University, Office of the Chancellor, is seeking a Chief Information Officer (CIO) as a strategic partner to the Chancellor's executive team and collaborates with the 23 university campus presidents and their chief information officers to catalyze strategic and innovative administrative and academic technology initiatives to advance the mission of the CSU. The CIO will establish frameworks and structures to enable shared services and create pathways to share innovative solutions across the CSU. In close collaboration with the Executive Vice Chancellor of Academic and Student Affairs, the CIO facilitates systemwide conversations to develop a workplan that includes integrated strategies to use technology to enhance instruction and student success.

About Information Technology Services (ITS)

The functional areas of the ITS area are:
  • Information Systems (Data, Applications, Integration)
  • Technology Infrastructure Services
  • Systemwide Infrastructure and Support Services
  • Systemwide Shared Services and Project Management
  • Security and Compliance
  • Innovation
  • Operations and Finance

The mission of ITS is to support strategies that accelerate student success, advance forward-thinking initiatives, and to enable collaboration and shared services across the system. Specifically, ITS to include:
  • Supports strategies to accelerate student success
  • Advance forward-thinking initiatives
  • Enhance collaboration and shared services
  • Mitigate risk

IT Governance

The CIO works with two primary governance committees: 1) Technology Steering Committee (TSC); and 2) CIO Council.

The TSC, chaired by the Executive Vice Chancellor/Chief Financial Officer, and Executive Vice Chancellor for Academic and Student Affairs, and eight campus presidents, is the advisory body to the Chancellor on all matters related to technology, and seeks to identify ways to leverage technology to enhance the academic and administrative services to CSU students, faculty, and staff. The CIO Council, an advisory group of CIOs from each campus, recommends to the TSC technology strategic priorities to support the strategic directions established by the Chancellor and Board of Trustees; reviews and recommends major technology initiatives including budgets and timelines, and shares findings with the campus presidents and the Chancellor.

Role of the CSU Chief Information Officer

The CSU CIO is an accomplished senior leader who can further the system's vision and work collaboratively with the Chancellor's Office and campus leadership to successfully develop and execute strategy into action-oriented goals in support of the 23 universities.

Leading Information Technology Services (ITS) at the CSU Chancellor's Office, the CIO oversees an approximate budget of $100 million and leads a team of 185 skilled professionals working in seven functional areas, providing services to the Chancellor's Office and the 23 campuses. The ITS budget includes funding for several large systemwide contracts that enables the CSU to leverage its buying power. Further the CIO and the ITS staff collaborate with the Division of Academic and Student Affairs to plan and implement systemwide academic technology and student success initiatives. The ITS team is also the primary technology support organization for the Chancellor's Office. The ITS staff currently work remotely and at the Chancellor's Office in Long Beach, California.


Under the general direction of the Executive Vice Chancellor and Chief Financial Officer the Chief Information Officer will:

- Establish systemwide information technology vision, goals, policy, and direction. The CIO will take on a significant leadership role in shaping the information technology strategic direction for the university. The CIO will play a key role in this strategic partnership, providing thoughtful and forward-looking counsel on the technological needs of the system and serving as the expert on current and emerging issues that the academic and administrative functions of the system will face in the future. This counsel will be especially important in the face of the financial challenges confronting all of higher education, the constantly accelerating nature of technological change, and how these are made uniquely manifest in public universities. In setting a strategic direction for the university, the CIO will consider and balance the needs of the system with the needs of 23 campuses, articulating well-defined priorities aligned with the overall strategy set by the Chancellor and Board of Trustees. A successful plan will include both short-term and multi-year strategies for transformative and innovative information technology that is proactive rather than reactive.

- Lead and promote a culture of responsiveness and collaboration. Charged with ensuring the ITS unit is constantly striving to provide the highest quality service and solutions to each campus. The CIO will be responsible for setting an example and building a culture of professionalism, transparency, and accountability. To do so, the CIO will support and promote ITS staff efficiency while also seeking to understand and satisfy the diverse needs of its users, in line with system priorities and available resources. The CIO will need to be an open and articulate communicator with the CSU community, as well as a metrics-driven organizational leader.

- Embrace the culture of inclusivity and commitment to diversity of the CSUL. Be dedicated to supporting those ideals and promoting them within ITS and with the campuses. Specifically, the CIO will be expected to recruit and retain a diverse staff and cultivate an environment of inclusiveness across its various departments and units. At the core of CSU is a focus on excellence for all students, and the CIO should foster a culture across all units and in interactions with the campuses that reflects that vision.

- Engage with partners across the campuses to leverage efficiencies. The CIO will play a key role in communicating and working with leaders from all 23 campuses to determine how the system office can help and how each of the campuses can help each other. The CIO will need to carefully consider the implications of actions on the system and the individual campuses. Includes working with system and campus representatives and serving as key leader in the successful execution of the Common Human Resources System project.

- Further strengthen and support the IT staff. Foster a shared sense of purpose and vision across the unit. Help ITS staff members ensure a climate of empowerment and excellence consistent with CSU's mission by supporting and mentoring them in their work, communicating openly and honestly with them, building a team spirit, and providing mature and even-handed leadership. Clear role definitions and career development pathways will enhance staff recruitment and retention within ITS.

-Under the leadership of the CIO, ITS has pursued initiatives in several key areas to include common management systems (enterprise resource planning, or ERP), identity and access management, information security management, shared services, and technology infrastructure. The CIO will continue to lead and improve these shared services and convene and catalyze conversations about the strategic role of technology including academic technology in the future of the CSU.

-Work in partnership with campus CIOs and Chancellor's Office leadership to guide the development of an IT strategy that best supports CSU student success initiatives and addresses critical issues including opportunities for new shared services, improved data integration, information privacy and security, reporting and analytics, workforce management, and strategies to address deferred maintenance.

-Work in collaboration with the EVC for Student and Academic Affairs to plan and lead the design and delivery of systemwide services focused on improving the faculty and student experience with the use of academic technology.

-Facilitate pilot project and help structure opportunities for campuses to develop new approaches to meeting shared needs.

-Structure effective vendor relationships with technology providers and seek ways to maximize the collective buying power of the CSU.

-Work in collaboration with the leadership of the Chancellor's Office to modernize processes and technologies that support the administrative operations.

-Work with leadership and staff to advance initiatives focused on promoting diversity, equity, inclusion, and accessibility in the student and employee experience.

-Get to know and work with the leadership of the 23 campuses and campus auxiliary organizations to provide guidance and identify opportunities for collaboration especially in the areas of security and compliance.

-Provide thought leadership and strategies to address the recruitment and retention of IT positions at the Chancellor's Office and campuses.

-Continue to build the systemwide community of IT professionals.


This position requires:

-A Bachelor's degree or equivalent work experience in a technology leadership position is required with a demonstrated understanding of a broad scope of technology services including information security, data and analytics, infrastructure, and ERP.

-Senior-level IT managerial experience in a higher education setting with a perspective on the innovative ways technologies can support learning and contribute to student success.

-Advanced understanding of the decision-making processes and structure of large, complex, multi-campus educational institutions.

-Ability to introduce fresh and innovative ideas and lead discussions to identify opportunities for shared services and how technology can effectively enable services and goals of an organization.

-Demonstrated ability to work effectively and collaboratively with students, faculty, staff, and senior administrators and local communities.

-Adept in building collaborative relationships and leading by influence.

-Experience developing, leading, communicating, and executing large scale organizational change management strategy.

-Experience leveraging institutional (and systemwide) data in ways that can easily be made available to the campus user.

-Leadership advancing initiatives focused on promoting diversity, equity, inclusion and accessibility in the student and employee experience.

-Significant experience in strategic planning and project management with the ability to develop, design, implement, and evaluate programs and processes.

-Excellent critical thinking, writing, speaking, and interpersonal and intercultural communication skills.

-Managed complex budgets with multiple sources of funds to sustain priorities with constrained resources.

-Experience structuring effective vendor relationships with technology providers and seek ways to maximize the collective buying power of the CSU.

Application Period

Priority consideration will be given to candidates who apply by June 20, 2022. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Please also upload and submit a cover letter highlighting your experience as it relates to this position.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.


This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States.

COVID19 Vaccination Requirement

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against COVID-19 or declare a medical or religious exemption. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The systemwide policy can be found at

Mandated Reporter Per CANRA

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.


The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.

Closing Date/Time: Open until filled

Job Address

Long Beach, California 90802 United States View Map