Community Services Facility Aide

  • City of Auburn, AL
  • Auburn, Alabama
  • May 18, 2022
Temporary Community and Economic Development
  • Salary: $10.00 Hourly USD

Job Description

General Statement of Duties Coordinates and assists with customer service support for the operations of an assigned Community Services facility.

Distinguishing Features of the Class The principal function of an employee in this class is to serve as the Community Services Department's representative at Community Services facilities to ensure compliance with all program guidelines and safety requirements. The work is performed under the supervision of the Community Services Director but some leeway is granted for the exercise of independent judgement and initiative. An employee in this class performs the duties of other employees in the Community Services Department as required or as assigned by supervisory personnel. The principal duties of this class are performed in community center settings, including recreation, fitness center, and programs. Work is performed indoors and occasionally outdoors in hot, cold or inclement weather.

Examples of Essential Work (Illustrative Only)
  • Provides oversight at a Community Services facility, including monitoring activity participants, enforcing organizational guidelines and ensuring all appropriate safety standards;
  • Assists with a special events, programs, or other related Community Services activity to promote a professional presentation of such activities;
  • Assists in facilitating a Community Services facility openings, closings, and access;
  • Promotes an environment of participation in which all interested citizens may participate in a scheduled activity;
  • Adheres to assigned work schedule and ensures all behaviors comply with the City's policies.
  • Provides quality customer service to the public, tenants, and City staff by functioning as a knowledge base for questions and concerns;
  • Documents any accident or incident or failure to adhere to set polices and informs Community Services administrative staff as necessary;

  • Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;
  • Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
  • Monitors Community Services facilities maintenance and notifies supervisor of needed facility and outside repairs;
  • Attends meetings and training sessions to remain current on the principles, practices and new developments in assigned work areas as requested;
  • The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other department and City employees, members of community organizations and the public;
  • Responds to citizens' questions and comments in a courteous and timely manner;
  • Performs customer service and administrative duties, including answering phone, greeting the public and participants, filling out appropriate forms, and scheduling use of facilities;
  • Prepares and maintains a variety of records and reports concerning participants, programs, and/or facilities.
  • Performs various maintenance and custodial duties;
  • Performs other related duties as assigned.

Required Knowledge, Skills and Abilities
  • Knowledge of department and Community Services facilities rules and regulations;
  • Knowledge of safety principles and procedures involved in recreational activities;
  • Knowledge of Community Services facilities programs and activities;
  • Skill in the use of modern office equipment;
  • Skill in performing basic mathematical calculations such as addition, subtraction, multiplication, division, and percentages;
  • Skill in organizing and planning;
  • Skill in decision making and problem solving;
  • Skill in interpersonal relations and in dealing with the public;
  • Skill in oral and written communication;
  • Ability to work cooperatively with others.

Acceptable Experience and Training
  • Some experience in a community center operations and activities; or
  • Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Required Special Qualifications None

Essential Physical Abilities
  • Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
  • Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to perform reporting and recording requirements;
  • Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to participate in recreational activities and supervise assigned programs;
  • Ability to intermittently sit, stand, walk, or stoop;
  • Ability to occasionally lift light objects weighing less than 24 pounds.
"This class specification is not an employment agreement or contract. Management has the exclusive right to alter this class specification at any time without notice."

Job Address

Auburn, Alabama United States View Map