Collection Officer II

  • Orange County, CA
  • Orange County, California
  • May 13, 2022
Full Time Accounting and Finance
  • Salary: $49,441.60 - $66,601.60 Annually USD

Job Description



In addition to performance-based merit increase, this position is scheduled to receive a salary range increase on the following date:

Effective July 1, 2022 - 3.5% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.


This recruitment is being held to establish an open eligible list to fill current and future vacancies within Auditor Controller and the Office of the Treasurer-Tax Collector with this specialty. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.


This recruitment will be open for a minimum of five (5) business days and will remain open on a continuous basis until 11:59PM (PST) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately.


The Auditor-Controller Department is committed to serving Orange County by ensuring accountability over public spending, transparency of Taxpayer dollars, and engaging the public in government. We carry out our vision and mission by conducting the Public's business with the highest ethical and due diligence standards by supporting ethical and responsible financial decisions throughout the County. For more information on the Auditor-Controller department click here.

The mission of the Treasurer-Tax Collector (TTC) is to ensure safe and timely receipt, deposit, collection, and investment of public funds. Our vision is to implement best business practices which maximize value, minimize costs, and provide timely, accurate and courteous service to our internal and external customers. To accomplish our mission and vision, we will invest public funds in a manner that provides maximum security of principal and maintains the public trust; maintain sufficient liquidity to enable participants to meet their operating cash requirements; obtain a stable market rate of return throughout budgetary and economic cycles; provide timely, cost-effective, accurate and courteous customer service; invest resources to develop and maintain knowledgeable and competent staff; act in an ethical and professional manner while maintaining honest, respectful and open communications; and, streamline cashiering and collection processes to increase timely collection of public revenues for the benefit of Orange County citizens. The Treasurer-Tax Collector has an annual operating budget of $14.5 million with approximately 70 employees. The Treasurer also is an ex-officio trustee on the Orange County Employees Retirement System managing over $19 billion and the banker for the community and school districts in Orange County. For more information on the Treasurer-Tax Collector click here.

For more information on the County of Orange click here.

The Collection Officer II position within Auditor-Controller will conduct investigations and take action to facilitate the collection of debts owed to the County.

Duties and responsibilities may include, but are not limited to:
  • Locating debtors, researching debtors' assets, and evaluating the ability to pay
  • Applying complex laws and regulations
  • Securing cooperation from debtors and other individuals and agencies in collecting delinquent accounts
  • Initiating legal action to collect debts
The Collection Officer II position within the Office of the Treasurer-Tax Collector will be responsible for the collection of monies owed to the County of Orange agencies, departments or districts on government and non-governmental invoices over the phone, email, in person, field calls and small claims court. The incumbent may also be responsible for the collection of delinquent Unsecured property taxes.

Duties and responsibilities may include, but are not limited to:
  • Conduct reviews of delinquent debts, including reviewing County Invoices, supporting documents and data provided in software application to determine amounts owed.
  • Perform skip tracing to locate individuals and obtain updated contact information to assist in ability to contact debtors.
  • Initiate enforcement activities, including but not limited to mailing delinquent letters, making telephone phone calls, meeting in person with debtors, performing field visits to businesses and initiate credit reporting.
  • Obtain and enforce judgments through small claims court.
  • Review and recommend post-judgment enforcement actions, such as wage garnishments, judgment debtor exams, and Franchise Tax Board intercept program.
  • Conduct financial evaluations that include a review of income, expenses and personal assets to determine ability to pay.
  • Resolve disputed account with debtors and coordinate process with appropriate County agencies.
  • Provide accurate, complete and up to date information in a courteous, efficient and timely manner to debtors and client agencies.
  • Respond timely to debtors, client agencies, accounting staff and management inquiries.
  • Ensure timely collection, payment and/ or write-off of delinquent invoices and posting of payment to accounts.
  • Assist in the preparation of various reports on collection activity, benchmarking and performance including analysis of statistics related to the effectiveness of collection activities.
  • Represent Treasurer Tax Collector Agency in court for Small Claims, Financial Hearings, Claim of Exemption, Order Judgment Debtor Examination etc.
  • Conducting levies and field calls for delinquent Unsecured property taxes
In addition to the minimum qualifications, the ideal candidate will possess extensive knowledge and experience in the following core competencies:

Technical Experience & Knowledge
  • Experience with a variety of software programs, web-based programs, and websites to skip trace clients with no contact information, researching case histories, or investigating financial background
  • Establishing payment plans or enforcing delinquent collections through various methods provided under applicable laws, regulations, policies, and procedures
  • Ability to document delinquent accounts in a clear concise manner, including comprehending correspondence to respond appropriately to individuals
  • Experience in a public agency, commercial bank, utility, or corporate environment in a collection capacity
  • Using a computer to prepare court or case-related documents, making notes in electronic files, generating collection letters, and creating and updating accounts
  • Strong experience typing or keyboarding to enter case-related information into a computer
  • Knowledge of the Fair Credit Reporting Act, current laws, regulations, and methods of enforcement relating to the legal collection of funds
  • Maintaining financial records
  • General knowledge of Public Welfare Aid Programs, Federal and State Code regulations for the Welfare Programs, and Federal and State Tax Intercept Program regulations
  • General knowledge of legal codes, court procedures, precedents, and government regulations
  • General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
  • General knowledge of arithmetic and statistics
  • Proficiency in Microsoft Suite Programs, specifically with Microsoft Word, Excel, and Outlook
Analytical & Problem Solving
  • Gathering, compiling, analyzing, and presenting data/information verbally and in writing
  • Identifying and evaluating problems or issues accurately
  • Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Evaluating and interpreting a variety of complex laws and regulations and demonstrate good judgment in determining an appropriate course of action in case management
  • Identifying unit issues, impacts, and solutions
  • Working independently to manage time wisely and to effectively prioritize multiple, competing tasks

Oral & Written Communication
  • Working collaboratively with staff to achieve the Department's objectives
  • Building strong working relationships inside and outside the organization
  • Communicating effectively in situations requiring persuasion and instruction
  • Explaining court-ordered financial obligations to the debtor or victim, in person or over the phone
  • Initiating calls to clients and sending letters to collect payments, responding to phone calls and emails regarding cases
  • Providing courteous customer service over the phone and in-person
  • Representing the County in Superior Court for contested restitution, financial hearings, order for judgment debtor evaluations or claims of exemption

Click here to learn more about the minimum qualifications for Collection Officer II.

Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Online Assessments (100% Weighted)
Candidates whose applications reflect the most job-related experience and training will be invited to online assessments. Only the most qualified candidates will be referred to the next step.

Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
Please see below for important information regarding COVID 19 related requirements
The COVID-19 pandemic continues to evolve and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with any State or County Public Health Orders which may apply as follows:

  • Workers who provide services in certain Medical or High-Risk Settings, may be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing .
  • Workers who provide services in certain Health Care Facilities or correctional facility or detention center where health care is provided, may be required to provide proof of vaccination . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted worker will be required to mask and undergo weekly COVID-19 testing.)
The position for which you are applying may be required to adhere to any applicable State or County Order. You will receive notification of any requirement as it applies to a position.

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "" and "" If your email address should change, please update your profile at

Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Sam Apraku at 714-834-3116 or at

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Closing Date/Time: Continuous

Job Address

Orange County, California United States View Map