Admission Counselor - Student Services Professional IB (504591)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Jun 04, 2022
Full Time Education and Training Human and Social Services Legal Services

Job Description


Salary and Benefits

Salary Range: $3,796.00/month to $5,369.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,796.00/month to $4,583.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Office of Admission processes and evaluates applications at the freshman, transfer, and graduate student levels focusing primarily on domestic U.S. residents. The office provides some support for the processing of International applications. The Office works closely with CSUEB staff, faculty, and members of the community-at-large. Admission staff process applications and related documents, determine residency, render admission decisions, and proactively communicate with students in an accurate, timely and efficient manner.

Under the general supervision of the Executive Director of Admission and supervising Associate/Assistant Directors, the Admission Counselor positions coordinate the processing, evaluation, and advising of applicants for assigned groups. Counselors must follow a wide and complex range of relevant policies when making final admissions decisions. The positions are also responsible for advising on Admission requirements, policies and procedures to various audiences including prospective students/applicants, high school/community college counselors, faculty and staff. Working with other East Bay offices, counselors also participate in the campus-wide effort to recruit prospective students as well as supporting the transition of admitted applicants to enrolled students.


Provide information and service for all admission functions
  • Respond to applicant inquiries on the phone and through various department email accounts regarding required documents needed to complete application review, evaluation status, and CSUEB policies/procedures, etc.
  • Provide information to prospective and current students needed to successfully prepare for admission, apply or progress as a CSUEB student including Orientation, and various Division events
  • Contact (Tele-counseling campaigns) current and prospective students regarding various division efforts
  • Assist with logistical support for counselors conducting field work
  • Assist with special projects or events
  • Support efforts of the team leader in coordinating activities of the work team

Download reports and update computer systems
  • Download daily reports and/or workflow assignments
  • Review documents and update coding in PeopleSoft (for ex: Transcript coding)
  • Update information/coding as needed in appropriate administrative computing system(s) and verifying the image quality is acceptable and information is accurate in the appropriate computing systems
  • Data scrub projects as needed
  • Post transferrable credits in batches by California Community College
  • Review records as appropriate after transfer credit posts
  • As needed or requested, data entry information in computing system
  • Notify appropriate staff if duplicate records are found
  • Prepare documents for imaging
  • Manually build applications in PeopleSoft as needed
  • When necessary, disassemble paper files and prepare and sort contents for imaging

Process Transfer Student Applications
  • Obtain all required information to determine eligibility using electronically submitted application data and transcript information
  • Assess and interpret self-reported applicant information and academic records for determination of eligibility for admission
  • Solve problems with individual applications by obtaining additional information from applicants, counselors, faculty and staff
  • Apply policies to unusual cases and determine when to refer unusual cases to supervisors
  • Plan the processing and evaluation for an assigned portion of the total applicant pool prioritizing work for different terms of entry simultaneously
  • Verify admitted applicants' eligibility for enrollment

With Supervision and Guidance, Evaluate Academic Documents and make Final Admissions Decisions
  • Evaluate applications according to all applicable policies for CSU Eligibility and make final admissions decisions, including calculation of total college units, calculation of overall GPA and Required GE Courses
  • Evaluate individual college transcripts for completion of transferrable units, required GE Courses and GPA
  • Evaluate transfer credit for current and prospective applicants from test scores and/or accredited institutions
  • Interpret transcript information and update student records regarding University Writing Skills Requirement (UWSR) as appropriate
  • Assess completion of additional specific course requirements for impacted majors or special programs

Advise students on admission requirements, policies and procedures.
  • Advise prospective applicants regarding application processing and eligibility requirements
  • Communicate with applicant populations in individual and small group settings both on and off campus
  • Provide basic information to prospective and current students needed to successfully prepare for admission, apply, or progress as a CSUEB student
  • Participate in Welcome Center appointments and other outreach activities
  • Communicate admission requirements to educational counselors as needed
  • Counsel denied applicants regarding options and alternatives
  • Identify potential candidates who would benefit by participation in special admission programs
  • Following general CSU and campus policies for the assignment of transfer credit, determine and advise on requirements outside of the major that transfer courses fulfill

Required Qualifications
  • Experience allowing proficiency in performing work assignments
  • Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions
  • Ability to quickly and accurately develop, retain, interpret, and apply comprehensive knowledge about CSU/CSUEB enrollment policies & procedures
  • Thorough knowledge of office methods, procedures, and practices
  • Ability to professionally and effectively interact with prospective and current students, co-workers, and colleagues
  • Ability to organize and plan work projects including handling multiple priorities
  • Excellent written and verbal communication skills in English including thorough knowledge of grammar punctuation, and spelling
  • Ability and willingness to understand, embrace, and communicate CSUEB marketing messages
  • Ability to learn and use administrative computing system(s),instant messaging, document imaging programs, web-based information resources, and MS Office applications

Minimum Qualifications


Equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level job-related education may be substituted for the required experience.


Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat. com/policy/9779821/latest/ and questions may be sent to

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map