Lateral Police Dispatcher (BPOA, Pool Posting)

  • BART
  • Oakland, California
  • Jun 04, 2022
Full Time Parks and Recreation Public Safety

Job Description

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Conditions of Employment

All San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov .

Department

BART Police Department is a progressive agency and has been on the forefront - and in some cases the model approach to training in the areas of fair and impartial policing, bias-based policing, crisis intervention, cultural competence training, and de-escalation training. The mission of the BART Police Department is to ensure a safe environment within our transit system, reduce crime through a highly visible police presence, and proactive enforcement of the law, and to promote public confidence by working in partnership with our stakeholders and the communities we serve.

Pay and Benefits

BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2022 current employee cost $157.35 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents.

Pay Rate

This is a BART Police Officers' Association (BPOA) represented position.

$36.52/ Hourly (Step 1) - $44.45/ Hourly (Step 6)

Note: All external candidates will start at Step 1.

Posted Date

May 3, 2022

Closing Date

Open Until Filled.

Note: First review of applications will be May 27, 2022.

Updated Note: First review of applications will be May 19, 2022.

Updated: Next review of applications will be June 27, 2022.

Reports To

Police Civilian Supervisor, Communications

Days Off

Variable. As assigned.

Who May Apply

All current BART employees and qualified individuals who are not yet BART employees.

Current Assignment

This announcement will be used to establish a pool of eligible candidates for vacancies occurring within the next twelve (12) months.

The incumbent will receive and prioritize incoming 911 emergency and non emergency telephone calls, operate radio to dispatch patrol units and other police personnel to crime scenes and other transit system emergencies and incidents. Responsibilities also include operating a computer terminal to access a variety of police information, provides radio assistance and information to Police Officers. The incumbent will process highly confidential information in accordance with state and federal statutes and will coordinate emergency response with other law enforcement agencies and emergency services.

Note: Please thoroughly review the Selection Process section below for Lateral Dispatcher requirements.

Essential Job Functions

Receives and prioritizes incoming 911 emergency and non-emergency telephone calls. Operates radio to dispatch patrol units and other police personnel to crime scenes and other transit system emergencies and incidents. Operates computer terminal to access a variety of police information. Provides radio assistance and information to Police Officers. Coordinates emergency response with other law enforcement agencies and emergency services. Maintains service records and logs other computerized information. Coordinates activities with those of central control for emergency train intercepts, power turn off and other revenue vehicle system emergencies. Provides police-related telephone information to District patrons; answers telephone inquiries from other law enforcement agencies. Notifies outside law enforcement agencies of crime and emergency incidents within their jurisdiction; assists in processing police warrants. Provides records assistance to the Police Department's property and traffic units; monitors District system alarm calls and coordinates response. Performs a variety of clerical duties, including typing on computer keyboard to input and retrieve automated internal records and local, state, and national criminal information.
QUALIFICATIONS

Knowledge of:
  • Basic law enforcement terminology, rules and procedures
  • Standard office practices and procedures, including filing and the operation of common office equipment
  • Law enforcement dispatch policies and procedures

Skill/Ability in:
  • Memorizing codes, names, locations and other detailed information; obtaining information from individuals in emergency situations
  • Understanding and following oral and written directions
  • Making rapid and sound independent judgments in emergency situations
  • Using two-way radio communication equipment effectively
  • Using an on-line computer to access a variety of information
  • Working under periods of stress and dealing with multiple activities simultaneously
  • Performing routine clerical duties
  • Communicating tactfully and effectively with the public, including persons who may be emotional or difficult to understand
  • Maintaining accurate files


Minimum Qualifications

Education:
Possession of a high school diploma, GED or recognized equivalent.

Experience:
The equivalent of one (1) year (full-time) verifiable experience in a position requiring extensive public contact, communication skills and effective interpersonal relationships. Previous experience with computer terminals and safety dispatching is desirable.

Other Requirements:
  • Must be able to successfully pass a detailed background investigation prior to appointment.
  • Must be able to work various shifts, weekends, holidays, and overtime.
  • Must type at 35 net wpm with no more than ten (10) errors.
  • Must be able to move quickly from one workstation to another and perform any combination of duties or other related tasks at the same time.

WORKING CONDITIONS

Environmental Conditions:
Office environment; exposure to computer screens.

Physical Conditions:
Requires maintaining physical condition necessary for sitting for prolonged periods of time.

Selection Process

This position is represented by BART Police Officers Association Employees (BPOA). Applicants must meet the minimum qualifications as outlined above and will be required to submit one of the following to verify Lateral status:
You received a valid POST Entry-Level Dispatcher Selection Test Battery (T-Score) of 48 or higher dated within the last 12 months AND a valid typing certificate; You possess a valid POST Dispatcher Academy Certificate and/or POST Dispatcher Certificate AND a valid typing certificate; OR You are a current Dispatcher working for a POST Agency and if so, you must submit a valid typing certificate.
Typing Certificate Requirements :
  • 5- minute timed test
  • Must be able to type at a speed of 35 net words per minute
  • Certificate must include gross and net words per minute with no more than 10 errors
  • Typing certificates must be within the last 12 months by a recognized college, public school, or temporary employment agency

** Online typing certificates will be accepted at this time.** Note that the selection process may include a skills assessment which includes a typing test.

EMAIL LATERAL VERIFICATION DOCUMENTS TO BPDEmployment@bart.gov PRIOR TO THE CLOSE DATE AND/OR APPLICATION REVIEW DATE. A FAILURE TO SUBMIT THESE DOCUMENTS IN A TIMELY MANNER MAY RESULT IN A DISQUALIFICATION FROM THE SELECTION PROCESS UNDER THIS JOB POSTING.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. **Unsuccessful applicants may reapply online**

The selection process will include 3 phases. Candidates must pass each phase to move on to the next phase of the selection process.

Phase 1: Minimum Qualification Screening and Lateral Status Verification
Phase 2: Oral Interview
Phase 3: Background Investigation (may include polygraph, psychological evaluation)

** PLEASE NOTE that the entire selection process may take 6 months up to (1) year. **

Application Process

External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

Applications must be complete by the closing date and time listed on the job announcement.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.

Other Information

Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.

Note that a job announcement may be cancelled at any time.

Note

When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance.

To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.

Job Address

Oakland, California United States View Map