Student Services Professional IB (2 Positions) (513118)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Jun 04, 2022
Full Time Education and Training

Job Description


Salary and Benefits

Salary Range: $3,796.00/month to $5,369.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,796.00/month to $4,583.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Graduate Programs Office has overall responsibility for all graduate programs offered in the College of Business and Economics. More specifically it is responsible for oversight and compliance of all graduate programs offered by the College of Business and Economics including the MBA with Concentrations in Analytics for Managers, Finance, General Business, Human Resources and Organization Behavior, Marketing Management, Operations and Supply Chain Management, and Strategy and Innovation, the One Year Intensive MBA, the MBA for Global Innovators, the MS in Economics program, the MS in Accountancy and the MSBA in Business Analytics program. The office provides direct administration of all programs except the One Year Intensive MBA program, the MBA for Global Innovators, and the MS in Accountancy.

Under the supervision of the Associate Dean for Graduate Programs, this position works with the Graduate Program Coordinators and supports the day-to-day operation of the CBE Graduate Programs office and its various graduate programs, perform a broad range of administrative, technical, and analytical functions, including activities related to student recruitment, admissions, and progress to degree monitoring functions, graduate checks, database analysis and reporting to generate information for resource planning. This position is also involved in program promotional activities and events.


Support the day-to-day operation of the office
  • Admission processing
  • New student evaluation
  • Graduation evaluation
  • Manage Communication with Current and Prospective Students
  • Provide administrative support to the needs of the Graduate Programs Office, and other college needs, as appropriate
  • Answer incoming telephone calls and make outgoing telephone calls
  • Assist students who drop-in to the office
  • Create, sort, maintain and file student records
  • Schedule Appointments

Support Advising Counselor to counsel prospective and current students.

Assist the program coordinators in student recruitment, enrollment and management
  • Maintenance of Enrollment Database
  • Periodic Monitoring/Maintenance/Update of Website
  • Support the backend processing, application and admission nurturing process, and help with application completion
  • Support graduate fairs (organization and attendance)

Assist the program coordinators in generating data for scheduling of graduate courses:
  • Develop the student progress summary database
  • Generate data to produce demand-driven two year course schedules for all programs
  • Support in developing roadmaps for various MBA Concentrations, MS in Economics, and MSBA

Assist the program coordinators to provide value added student service:
  • Organize and support value added student Services (Bootcamps, Workshops etc)
  • Organize and support CBE Graduate Student Events

Support the program coordinators with collection of marketing intelligence as appropriate.

Other tasks including:
  • responding to Graduate Programs survey requests of external sources (e.g., Princeton Review, Business Week, and U.S. News, etc.) and maintain the historical data files for review
  • administering fundamental testing (2 Saturday's per year) if administered
  • participation in commencement ceremony
  • Promotional Material Review & Update

Required Qualifications
  • Knowledge and familiarity with MBA and other CBE graduate programs
  • Ability to actively participate in outreach activities, including public speaking and presentations
  • Strong interpersonal skills with demonstrated diplomatic skills
  • Strong communication skills including in-person, phone, and web-based communications
  • Strong organizational skills
  • Ability to be a team player with positive attitudes in leading as well as in following
  • Detail oriented
  • Strong analytical and research skills including ability to update and maintain databases.
  • Ability to learn and adjust to changing requirements
  • Strong motivation and high standard for excellence.

Minimum Qualifications


Equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level job-related education may be substituted for the required experience.


Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Preferred Skills and Knowledge
  • MBA or similar degree preferred.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat. com/policy/9779821/latest/ and questions may be sent to

Closing Date/Time: Open until filled

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

Hayward, California 94542 United States View Map