Community Service Officer - Detention

  • City of Concord, CA
  • Concord, California
  • Jun 04, 2022
Full Time Community and Economic Development Public Safety

Job Description

Community Service Officer - Detention

Please note: This position is open until filled. The first screening of applications will be conducted the week of May 10th.

The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Community Service Officer in Detention.

The Police Department:
The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city.

What you will be doing in this role:
Community Service Officers are an integral part of the Police Department, performing various routine law enforcement-related tasks that do not require the authority of a sworn police officer, thus ensuring the availability of sworn police officers to conduct more critical patrol activities. This current opening in the Police Department is an excellent opportunity for a motivated individual seeking variety and challenge in an area of law enforcement which does not involve criminal enforcement activity such as making arrests or serving warrants.

In the Detention program, Community Service Officers s earch prisoners; take fingerprints and photographs; collect evidence; complete booking records; house, feed, and care for prisoners in custody; transport prisoners to County jail facilities; escort prisoners to court; and complete the processing of all statutorily and court mandated registrants.

We are looking for someone who:
  • Can assess situations accurately, make quick decisions, and use sound judgement
  • Has excellent oral and written communication skills and can establish rapport and trust with community members and other employees
  • Can multi-task and quickly prioritize needs
  • Can work both independently and in a collaborative team environment and take instruction well
  • Is flexible and can adapt to any situation
  • Has cultural sensitivity and situational awareness
  • Embraces and embodies the City's Mission, Vision and Values.

This position is represented by the Teamsters Union and receives an excellent benefits package, including but not limited to:
  • $2.00/hour shift differential for night shift and $2.50/hour for grave shift
  • $120/month bilingual pay for qualifying languages
  • 3% cost of living increase coming July 2022
  • Generous contributions to health, dental and vision plans
  • Employer paid life insurance and contributions to retirement plans
  • Fully paid tuition reimbursement program
  • Employer paid Employee Assistance Program and robust peer support program

1. Submit a completed City of Concord application and respond to the required supplemental questions online at Only application materials submitted online during the filing period will be accepted.

2. All qualified applications and supplemental responses will be competitively evaluated, and only those candidates demonstrating the strongest qualifications for the position will be invited to participate in a virtual panel interview. If you are selected to participate in the virtual panel interview and are unavailable, we regret that we will not be able to reschedule you.

3. Candidates that pass the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months.

PLEASE NOTE : Proof of COVID vaccination is a condition of initial and continued employment.

IMPORTANT : Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application.

If you have any specific questions regarding the recruitment and selection process, please contact the Human Resources Department at (925) 671-3308.

Performs a variety of technical support tasks in the Police Department relating to police reports, evidence packaging, storage and security, equipment and supplies, field office assistance, vehicle abatement and civilian officer tasks relating to the operation of jail facilities. Performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make the City a city of the highest quality.

Equipment, Methods & Guidelines
Typically includes, computer terminals and peripheral equipment, telephone and calculator. May include intoxilyzer, fingerprint analyzing chemicals and equipment. May use telephone, calculator, video recording equipment, camera, pepper spray, taser gun, handcuffs, two-way radios, police vehicles, motor scooter and appropriate self-defense tactics. Reference materials include rules, regulations, policies, schedules and violation codes as contained in City and Police Department intranet databases, rules, regulations, policies, schedules, and codes as contained in City reference documents and manuals; and regulations as contained in State reference documents. May also use violation reference material such as penal codes, vehicle codes, and criminal codes.

Working Conditions
Incumbents typically wear uniforms but are unarmed. Work includes either inside or outside work. May include extended sitting, exposure to variable weather, physical confrontation and verbal abuse as well as exposure to chemicals obtained as evidence. Also includes performing physical searches of criminal suspects. May be subject to evening, weekend, holiday shifts, and rotational assignments. Incumbents work varying schedules which may include eight or ten hour shifts. Depending on assignment, may include pressure generated by deadlines, volume of work, frequent interruptions, and peak workload periods.

Physical Demands
Emphasizes speech, hearing, and vision. Also includes lifting light to moderate lifting (up to 50 lbs.), carrying, pushing, pulling, balancing, stooping, and crawling. Some assignments may emphasize ability to successfully employ self-defense tactics.

Supervisory Guidance Received/Given
Supervision received consists of written and oral instructions intended to provide administrative support and control, to detail objectives to potential problems and to prescribe general methods for achieving objectives.
Examples of duties include, but are not limited to May include, but are not limited to:

In general, for all assignments:
  1. Operates computer keyboard to make entries, update, correct or access information on file; keeps a variety of detailed logs, files and reports specific to assigned areas. Utilizes police department data systems including the EZ-Writer, C.M.S. and e-mail.
  2. Compiles data from information on file.
  3. Monitors office supplies and maintains designated levels.
  4. May train and orient new employees or interns/cadets in the work unit; may schedule and oversee activities of assigned interns.
  5. May be rotated or assigned activities of other Community Service Officers and may be assigned activities of other personnel for relief purposes.
  6. May provide liaison between the department and local, State and Federal law enforcement agencies.
  7. Keeps current on law/regulations relating to assigned area.
  8. May respond to questions and concerns about assigned areas from the public and other departments or agencies.
  9. Builds and maintains positive working relationships with co-workers, City employees and the public using principals of good customer service.
  10. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City
Community Service Desk/ Field Office
  1. Answers multiple telephone lines; responds to a wide variety of questions from the public in person and over the telephone; directs callers to appropriate location or party including outside agencies, admits authorized persons into the department and takes messages.
  2. Receives, classifies and records various complaints from the public.
  3. Monitors departmental security by television cameras.
  4. Releases towed or stored vehicles according to guidelines.
  5. Keeps abreast of current departmental press releases.
  6. Provides support with information retention as it relates to contacts and police reports received at the various community policing field offices.
Equipment and Supplies
  1. Obtains, verifies and prioritizes supply requests from all divisions within the department; sends verified requests to Finance Department.
  2. Coordinates requests for large items with Budget Analyst.
  3. Maintains inventory control of all police equipment, including police vehicles, office supplies, forms and miscellaneous items.
  4. Coordinates maintenance of equipment and supplies; maintains DMV registration of all non-patrol police vehicles.
  5. Administers alarm ordinance for businesses; maintains records of alarms and responses; contacts and resolves problems with business owners.
  1. Receives and maintains security and control of all property seized as evidence or held for safekeeping; classifies items according to guidelines.
  2. Arranges for release to various authorized parties and disposal of property as authorized within established guidelines.
  3. May transport evidence to County lab facilities for appropriate testing.
  4. Ensures the timely and proper notification of owners.
  5. Maintains a clean and orderly property storage facility.
  1. Patrols streets in an assigned area to cite illegally parked vehicles and coordinates the citing and towing of abandoned, illegally parked and/or registered vehicles on private property and public streets.
  2. Informs public of status of activities associated with abandoned and illegally parked vehicles; mails registered letters to legal owners.
  3. Releases vehicles to owners according to guidelines.
  4. Operates and monitors a radio transmitter maintaining contact with supervisors and to inform departmental supervisors and dispatch centers of any circumstances requiring police or emergency assistance.
  5. Operates motor vehicle(s) with standard or automatic transmission including vans and three-wheeled vehicles.
  6. Checks on current license information; confiscates driver's license if it has been suspended or revoked.
  7. Coordinates disposition of vehicles according to guidelines.
Field Office
  1. Processes various complaints from the public.
  2. Conducts parking enforcement and coordinates the citing/towing of vehicles.
  3. Contributes to public presentations (e.g. Business Watch, Merchant Alert program meetings, Neighborhood Watch).
  4. Attends monthly meetings with Todos Santos Business Association and attends Farmers Market events.
  5. Coordinates the preparation and distribution of community and business brochures, flyers and newsletters relative to program correspondence.
  6. Assists merchants with security surveys and provides recommendations for security-related enhancements.
  1. Searches prisoners; takes fingerprints, photographs, collects evidence, and completes booking records. Lists personal property; ensures the security of personal property of those in custody.
  2. Houses, feeds, and cares for prisoners in custody. Administers first aid and cardiopulmonary resuscitation as necessary. Transports prisoners to County jail facilities; escorts prisoners to court.
  3. Conducts and monitors breath tests for blood alcohol content.
  4. Maintains inventory of and issues Preliminary Alcohol Screening (PAS) devices.
  5. Completes and documents court ordered bookings.
  6. Completes the processing of all statutorily and court mandated registrants.
  7. May testify in court.
  8. For relief purposes, may be assigned activities of other personnel.
  9. Performs other work as assigned.
  1. Uses various department and/or criminal justice manuals and computer systems to access, input, and/or retrieve information.
  2. Processes, tracks, and retrieves documents that include, but not limited to, reports, subpoenas, citations, warrants, and criminal histories.
  3. Prepares and retrieves necessary information for requests made by the police department, the District Attorney's Office, and the public. These may include adult felony and misdemeanor filing packets, investigative requests used in discovery, and Public Records Act requests.
  4. Completes Department of Justice validations and audits, and submits monthly crime data to their reporting unit.
  5. Provides assistance in sealing juvenile and adult criminal records.
  6. Performs a variety of clerical duties that may include word processing, reception, proofreading, research, record keeping, billing, and filing.
  7. Conducts weekly audits on outstanding reports and documents.
  8. Performs other work as assigned.

Qualifications Knowledge and Abilities
Working knowledge of modern office procedures and practices, of correct punctuation, spelling and grammatical usage, together with a good vocabulary. Working knowledge of filing, indexing and cross-referencing methods and of effective public contact methods. Ability to prepare and maintain accurate records and reports; to make simple arithmetical calculations; to learn and effectively explain the policies and procedures pertaining to the work; to do both complex and routine clerical work; to work effectively under pressure and with frequent interruptions; to exercise good judgment in making decisions according to existing laws, regulations and policies; to understand and carry out oral and written instructions and to establish and maintain cooperative and effective relationships with those contacted in the course of work; to learn and effectively explain the policies and procedures pertaining to the work Ability to act quickly in emergencies, to apply self-defense techniques, to complete State mandated training courses for specific assignments; to complete taser gun, pepper spray, and weaponless defense training, and to obtain first aid and cardiopulmonary resuscitation certificates.

Any combination equivalent to experience and education that would likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:

Education: Completion of the twelfth grade or the equivalent. When assigned Detention duties, completion of or on-going participation in course work associated with Penal Code Section 832 is required.

Experience: Two years of related work experience, including public contact and preferably including experience in a law enforcement or related agency.
Other Assignments involving the operation of vehicles require a California Driver's License and a satisfactory driving record as a condition of initial and continued employment. For certain assignments, a related POST approved course is desirable.

Closing Date/Time: Continuous

Job Address

Concord, California United States View Map