Academic Advisor (Student Services Professional II) - ORSP/Educational Opportunity & Pathways Program (513249)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Jun 04, 2022
Full Time Education and Training

Job Description


Working Title

Academic Advisor (Student Services Professional II) - ORSP/Educational Opportunity & Pathways Program

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


ORSP/Educational Opportunity & Pathways Program

Appointment Type

Temporary. The position will end on or before April 30, 2023. Permanent status cannot be earned in this grant-funded position. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Continuation of this temporary appointment is contingent upon grant funding.

Time Base

1.00 FTE

Work Schedule

Monday - Friday; 8:00 am - 5:00 pm

Anticipated Hiring Range

$4,304.00 per month ($51,648.00 annually)

Salary is commensurate with experience.

Position Summary

San Francisco State University is an institution dedicated to advancing social justice and educational equity. Applicants who have demonstrated experience working with an anti-racism lens and towards racial justice are encouraged to apply. The Student Support Services (SSS) Advisor provides comprehensive and holistic advising to a caseload of SSS participants. This role functions under general supervision, reporting to the Director of the Educational Opportunity & Pathway Programs (EOPP) and working closely with the SSS Program Coordinator and other EOPP programs. The Division of Student Affairs & Enrollment Management and EOPP strive to enhance the undergraduate educational experience and to support program participants' progress towards graduation through outreach, recruitment, advising, tutoring, mentoring, and other high-impact practices. The incumbent will provide comprehensive academic advising to assist SSS participants achieve their academic, personal, and career goals. The incumbent will assist students in exploring and declaring into a major, identifying strengths and interests, and setting goals to facilitate student success, persistence, and degree completion in a timely manner. Additionally, the incumbent will help students understand SF State's general education requirements, graduation requirements, and university-wide policies and procedures. The incumbent will provide advising and supportive services to participants individually and in group settings. Case management responsibilities include: continuous tracking of participant progress towards completing general education requirements, identifying and recommending developmental strategies, and identifying and recommending other university resources to ensure student success, retention and increase graduation. The incumbent will also collaborate on new student orientations/SSS Welcome Sessions, participate in student retention initiatives, participate in all trainings/professional development opportunities, assist with program outreach and recruitment, and offer academic success workshops.

Position Information

Academic Advising
  • Independently coordinate and deliver academic advising to an assigned group of students each year; develop action plan for success based on the unique needs of each student; monitor and assess student progress in achieving their path to success and make adjustments to their path based on the progress and changing needs of the student; identify current and potential challenges (e.g. adjustment to college, time-management) and counsel students through complex academic/personal challenges; make appropriate referrals to campus resources. Provide academic advising to participants on general education, graduation requirements, college-based policies, and other related policies and procedures (through individual appointments, walk-in advising, and group workshops).
  • Consult with students experiencing academic difficulty; assist them in identifying reasons for their academic difficulty and directing them to learning support services.
  • Advise students on academic probation, subject to disqualification, and who have been disqualified, providing follow-up guidance and support.
  • Offer workshops on topics related to the retention of students (e.g. study skills, time management, choosing a major, probations, financial aid/literacy, etc.).

Program Outreach and Recruitment
  • Participate in program outreach and recruitment efforts via presentations, college fairs, tabling, SF State Gator Preview, New Student Orientation, Welcome Sessions, etc.

Training and Professional Development
  • Participate in and attend all scheduled University Advising Council (UAC) trainings and various other professional development opportunities offered through the UAC, other on-campus departments/programs, and outside agencies.
  • Comprehend and remain current on all Title V, California State University, and San Francisco State University policies and procedures; SF State general education requirements for continuing students and any new requirements/policies that get implemented.

Public Relations/Collaborations
  • Develop and maintain rapport with various on and off-campus programs who also work with first generation and low income student populations. (Educational Opportunity Program, Metro, Guardian Scholars Program, 10,000 Degrees, College Track, KIPP Schools, and various College Success Centers).

Other duties as assigned

Minimum Qualifications

Knowledge and Abilities:
  • Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
  • Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other programs or service areas Services Office. Possession of this knowledge and abilities typically is demonstrated through the Experience requirements below.

  • Possession of this knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of professional experience.

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Preferred Qualifications

  • Master's degree from an accredited university in counseling, higher education, student affairs, ethnic studies, college student development, or a closely related discipline.

Desired Experience or Skills:
  • Four years of progressively responsible full-time work experience in program development, academic advising, diversity, equity, and inclusion, or student affairs. The incumbent's experience should give evidence of competence and indicate the potential for further growth.
  • Knowledge of student development and/or counseling theory and its application to academic counseling and student support services.
  • Knowledge of obstacles students face in college, particularly those faced by first generation and low income students.
  • Experience working in a program or capacity that specifically supports historically underserved students.
  • Experience in creating and leading workshops/trainings and communicating complex information to students, faculty, and staff.
  • Experience in planning, coordinating and executing projects, working with multiple stakeholders.
  • Experience supporting underrepresented, low-income and first-generation college students and coordinating programs to support the needs of this population.
  • Demonstrated experience working effectively with people from diverse backgrounds.
  • Ability to use conflict resolution skills and professional communication when resolving complex issues and de-escalating challenging interactions with students and campus partners.
  • Knowledge of the California State University (CSU) System, San Francisco State University, and California post-secondary education.
  • Experience using PeopleSoft, EAB, Microsoft Office Suite, and advising-related software and technology and federal grant reporting and grant submission websites and software.


Regular work hours are 8 am - 5 pm, Monday through Friday. Ability to work occasional weekend hours and evening hours. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map