Mental Health Case Manager (Student Services Professional, Academic Related I) - Counseling & Psychological Services (511045)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Jun 04, 2022
Full Time Education and Training Human and Social Services Public Health

Job Description


Working Title

Mental Health Case Manager

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Counseling & Psychological Services

Appointment Type

This is a one-year temporary position with an opportunity to be renewed year by year.

Time Base

Full-Time (1.0)

Work Schedule

Monday through Friday; from 8:00am to 5:00pm

Anticipated Hiring Range

$5,525 to $6,630 per month ($66,300 to $79,560 annually)

Salary is commensurate with experience.

Position Summary

Under the general supervision of the Director of Counseling & Psychological Services (CAPS), the Mental Health Case Manager is responsible for the provision and documentation of mental health assessments, crisis management, triage, critical incident debriefing, and case management of SF State students seeking services for acute and long term mental health disorders, and for emotional challenges that impact their ability to function on campus. The Mental Health Case Manager is also responsible for the development and maintenance of an accessible database of current community resources and referral processes, and the coordination of health care and welfare services by SF State clinicians, campus resources, and community mental health resources including San Francisco General Hospital's Psychiatric services.

Position Information

    • Perform client intake and brief mental health assessments.
    • Select and use appropriate counseling strategies.
    • Provide brief assessment, triage, crisis intervention, immediate care, scheduling of initial and follow-up appointments and/or referral services to on and off campus resources.
    • Document assessments, interventions, triage, care and referrals in the Electronic Health Record (EHR).

Case Management
    • Provide case management for SF State students presenting with mental health problems or emotional challenges that impact their ability to function on campus.
    • Refer clients to other health care professionals including appropriate specialists as needed.
    • Develop and maintain a database of campus, local community and private health and welfare resources.
    • Facilitate, coordinate track and document referrals to on campus and local community health care and welfare resources.
    • Help facilitate students' acquisition of appropriate health insurance (including: Medi-Cal, plans for DACA students or students not legally residing in California, the California State University health Insurance plan and insurance plans offered by the Health Insurance Marketplace/Exchange such as Covered California) and students' optimal use of these plans to access mental health care services in the community.

    • Prepare and maintain concise case records, reports and other documentation in the EHR.
    • Effectively coordinate on and off campus care and communications amongst all stakeholders helping to provide integrated service including care, accommodations, and support.
    • Maintain strict patient confidentiality in compliance with local, state and federal regulations and laws.
    • Collaborate with stakeholders on how best to meet the health care and welfare needs of the SF State population.
    • Serve on committees, participate in quality assurance and peer review, etc.

Other Duties as Assigned

Minimum Qualifications

Knowledge and Abilities:
Dependent upon the specific position and classification under consideration, candidates should possess most or all of the following:

(Campus administrators should determine the depth of knowledge requirements e.g., working, general, thorough, comprehensive, based upon specific position needs.)

Knowledge of organizational development, planning and structure; principles of administrative, personnel and fiscal management; professional counseling techniques and strategies; statistics and research methodologies; specific academic discipline. Knowledge of or ability to understand the role and functioning of Student Services and Academic Affairs programs in a higher education setting and work with students from multicultural backgrounds presenting various attitudes and value systems.

Ability to counsel students utilizing professional counseling techniques and strategies and meet the needs of a multicultural, multisexed and multi-aged student body group; plan and conduct classes utilizing innovative teaching techniques; visualize needed changes and improvements in counseling or related programs; originate new, different or creative solutions to student problems; gain acceptance of program operations based on positive working relationships and recognition and understanding of the need for compromise; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organizations served; collect and analyze data or information; solve problems and to draw conclusions from an analysis of the data collected; apply and utilize various statistical and research methods; organize and present data and information in a concise and logical manner; interview skillfully; establish and maintain cooperative working relationships with others; prepare and present oral and written reports which are clear, concise and comprehensive; and ability to continually increase the range of comprehension and knowledge of the theoretical and practical aspects of the research Performed in the Student Services area.

Education and Experience:
Applicants for Student Services Professional, Academic-Related I, II and III positions should have a combination of education and experience comparable to the minimum qualifications typically required of individuals eligible for holding the rank of Assistant, Associate and Full Professor, respectively (see below).

A primary consideration in evaluating the education and experience of candidates for a position in these classes is the degree in which such experience and education provide evidence of the specialized skill and knowledge requirements and the potential ability essential to successful performance of the assigned functions of the position to be filled.

Minimum qualifications typically required include possession of an appropriate terminal degree, e.g., either a doctorate in behavioral sciences, counseling, psychology or a specific related academic field or a California license as a Psychologist, Marriage, Family and Child Counselor or as a Clinical Social Worker which require a master's degree in social work with appropriate internship.

Preferred Qualifications
    • Post graduate clinical experience on a college campus.
    • Experience in a multicultural, urban setting.
    • Knowledge of and experience addressing clinical issues that commonly affect students (e.g. anxiety, depression, individual and group conflict, substance abuse, sexual assault, eating disorders, and the sequelae of trauma, etc.).
    • Demonstrated effectiveness in providing outpatient medical and mental health assessments, crisis management, and mental health counseling and care.
    • Demonstrated effectiveness in working with college age populations, and providing mental health services to communities with a diverse population of individuals from a wide variety of countries of origin; with multi-racial, ethnic and cultural identities; multi-gender and lesbian, gay, bisexual, transgender, queer, and questioning (LFBTQQ) identities; disabilities; and a myriad of beliefs.
    • Demonstrated ability to develop a strong working knowledge of campus, local community and private health and welfare resources.
    • Understanding of health insurance programs including Covered California and Medi-Cal.
    • Demonstrated ability to effectively and empathetically communicate, interact and collaborate with peers, colleagues and clients.
    • Demonstrated ability to establish effective, collaborative relationships with individuals and groups providing services or advocating on behalf of students with mental health problems.
    • Demonstrated ability to use organizational skills to efficiently develop plans and implement goals.
    • Ability to work collaboratively with campus departments including Student Health Services, Residential Life and The Action Crisis Team.
    • Core Competencies - embody the following competencies:
    • Bias toward collaboration and teamwork.
    • Effective communication skills across a variety of venues.
    • Customer/Client Focus with an emphasis in problem solving and resolution.
    • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
    • Diversity and inclusion.

Required License/Certification

Incumbent must possess and maintain a current, valid and unrestricted California Board of Behavioral Sciences Clinical Social Worker (LCSW) License or a Marriage & Family Therapist (MFT) License.


Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staffs. Some evening and weekend hours may be required.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

Additional Information


Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

When submitting your application, please be sure to include a cover letter, along with your resume.

Closing Date/Time: Open until filled

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

San Francisco, California 94132 United States View Map