911 Emergency Communications Specialist

  • City of Grand Prairie, TX
  • Grand Prairie, Texas
  • Jun 04, 2022
Full Time Community Relations or PR and Marketing Emergency Management
  • Salary: $53,040.00 - $78,561.60 Annually USD

Job Description

Job Summary

*Subject to guidelines and payable after completion of training

Make a Difference - Save lives as a First Responder in 9-1-1

Do you have a passion for helping your fellow man?
Do you crave a career that is fulfilling and purposeful?
Are you looking for an opportunity, where you can truly make a difference in the lives of others?

If you answered YES to these questions, you could be the perfect fit for Grand Prairie Emergency Communications Center.

We are continually seeking diverse, highly motivated, committed individuals who seek to enhance the lives of others, through service.

What it takes to make the team
  • You must display a positive, upbeat, team focused attitude
  • You must be able to work calmly under pressure, while making time-sensitive decisions
  • To achieve daily success, you must be able to work well as part of a team
  • Being solution oriented and open to innovation
  • We work in a fast-paced environment, being able to adapt to change quickly, is a necessity
  • Achieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performance
  • You must be dependable, as the success of our team depends on it

Essential Job Functions

  • Utilize telephone, radio, and computers systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and provide first responder accountability during emergency and non-emergency responses.

  • Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departments

  • Provide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations

  • Provide instruction and general guidance to the community during non-emergency situations

  • Prioritize emergency and non-emergency request for assistance from the community, departmental members and fellow first responders, using established procedures and guidelines

  • Coordinate Police, Fire and other public safety and city department responses to emergency and non-emergency requests for assistance

  • Make quick decisions in emergency situations in the interest our community and other first responders

  • Perform general clerical and support duties, relative to Public Safety

Minimum Qualifications

  • Must be at least 18 years of age

  • Ability to read, write and speak English fluently

  • Valid Texas Driver's License

  • This position requires access to Criminal Justice Information & due to CJIS/FBI policy, applicants must be a U.S. Citizen

  • Minimum of 1 year customer service experience

  • Work requires knowledge necessary to understand basic operational, technical, reading, math and/or office processes. Level of knowledge equivalent to four years of high school or GED equivalency

  • Ability to type at least 35 words per minute on a computer keyboard

  • Candidate will be required to pass pre-employment screening which includes drug screen, polygraph, psychological, and background investigation.

  • No Marijuana usage in the last calendar year

Additional Information

Our Schedule

  • We operate 24 hours a day, 7 days a week, including all holidays & weekends, so flexibility in your schedule is a must

  • After graduating the Emergency Communications Academy, you will be assigned to 1 of 4 teams, working a 12-hour shift that meets the needs of the Emergency Communications Center

The benefits of working for the City of Grand Prairie Emergency Communications Center

  • A competitive pay, starting at $25.50/hour

  • Competitive Lateral Pay Opportunities

  • 3 to 4 days off per week

  • Endless opportunities for skill advancement and training

  • 2 to 1 match into Texas Municipal Retirement System

  • Great Medical, Dental and Vision Insurance

  • Paid Time off

  • Stable work environment

  • Tuition Reimbursement

  • Certification Pay

Closing Date/Time: Continuous

Special Instructions


Job Address

Grand Prairie, Texas United States View Map