PUBLIC SAFETY DISPATCHER TRAINEE

  • CITY OF VENTURA, CA
  • 501 Poli Street, Ventura, California
  • Jun 04, 2022
Full Time Dispatch and Telecommunications Public Safety
  • Salary: $25.69 - $31.22 Hourly USD

Job Description

Description

Are you interested in a civilian law enforcement career dedicated to keeping Ventura safe and livable? Are you an excellent multi-tasker who can make quick, logical decisions in a fast-paced environment? The City of Ventura is hiring! Come join our team as we align our workforce to better serve our community together - they're counting on us.

To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire. Applications are reviewed on a continuous basis. Open until filled.

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Public Safety Dispatcher Trainees take part in an in-house training program which lasts anywhere from 6 to 12 months. Public Safety Dispatcher Trainees will receive training designed to provide the skills to handle emergency and non-emergency calls, emergency and non-emergency radio traffic, after-hours records duties and after-hours public works call outs. Additionally, trainees are provided extensive training for the Computer Aided Dispatch system used in communications, the VESTA phone system, the Motorola radio system, criminal justice system, various laws and procedures, law enforcement tactics and techniques, and a familiarization with the city geography. Trainees are expected to work shift work and holidays along with the assigned Public Safety Dispatch Training Operator.

Every Public Dispatch Trainee will go through an offsite, paid 120 hour academy that will be completed within the first year of being hired. The training is rigorous and typically lasts between 6-12 months.

The ideal candidate will have a clear understanding of the work hours required for Public Safety Dispatchers, which include working evenings, weekends, holidays, and often mandatory overtime. Additionally, the ideal candidate will have be able to multi-task and display good memory/retention, typing, and active listening skills.

Please see the video below for a glance inside the daily happenings of the Ventura Police Department Communications Center.

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City of Ventura

The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America's most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 600 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community.

Locals and visitors enjoy Ventura's impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate , friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov

Minimum Qualifications

A combination of education, training, and experience equivalent to completion of high school, keyboarding sufficient to perform the duties of the job, and one year of experience involving public contact, computer usage, or heavy telephone traffic are required.

Experience in a dispatching role is preferable. Typing speed of 35 words per minute is desirable.

Selection Process

Application Process Overview
Step 1: Pass the NTN Emergency Communications - ECOMM examination (Minimum Passing Score: 70%).This score is weighted and requires a minimum scores in the following sections: Calltaker (53), Notes (64), and Dispatch (43).
Step 2: Complete a City employment application.
Step 3: Receive notice regarding my application status and next steps via e-mail from recruitment@cityofventura.ca.gov .

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Submit a City application and supplemental questionnaire. Applications and supplemental questions are reviewed on a continuous basis. Candidates are encouraged to apply promptly. Open until filled.

The preferred method to submit your application is online at www.cityofventura.ca.gov/jobs . If you are unable to submit an online application, you may request paper application materials by calling (805) 654-7853 during regular business hours or emailing recruitment@cityofventura.ca.gov. Paper applications and answers to the supplemental questionnaire can be Faxed to (805) 648-4467 or mailed to City Hall at: 501 Poli Street, Room 210; Ventura, CA 93001. If you FAX, it is highly recommended that you also send the original documents via mail.

It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process.

Application and Supplemental Questionnaire Review:

Applicants must successfully meet the Emergency Communications Testing requirement by passing the NTN Emergency Communications - ECOMM examination prior to submitting an application. You will be required to indicate your examination date on your City application.

A review of application and supplemental questionnaire will be conducted on a continuous basis and applicants meeting the minimum qualifications, examination requirement, and desired background experience for successful performance as a Public Safety Dispatcher Trainee will continue in the next step of the process.

Emergency Communications Testing
PLEASE DO NOT SUBMIT YOUR APPLICATION UNTIL THIS REQUIREMENT IS SATISFIED.

Applicants must have completed the National Testing Network (NTN) Emergency Communications - ECOMM examination within one year prior to submitting your application and achieve a minimum score of 70%. This score is weighted and requires a minimum scores in the following sections: Calltaker (53), Notes (64), and Dispatch (43).

The Human Resources Department will confirm applicant test scores directly with NTN once the application is submitted.

Information Regarding NTN Emergency Communications - ECOMM examination :
To sign up for the Emergency Communications - ECOMM examination, go to www.nationaltestingnetwork.com , select Exams, then Emergency Communications-ECOMM and sign up for the City of Ventura Police Department.
If you have problems scheduling the written examination, please contact NTN Customer Support at: support@nationaltestingnetwork.com . National Testing Network is a service provided to conduct entry level testing in a standardized, professional environment. National Testing Network does not replace the City of Ventura's responsibility and decision making in the testing process. All candidate results are provided to the City of Ventura Human Resources Department where the final decisions are made.

What to expect at the www.nationaltestingnetwork.com website:
  • You will need to establish an account with NTN. A fee is required to take the exam. Candidates with demonstrate financial hardship may submit a request to have the fee waived prior to test registration. See Candidate FAQ #27 on the NTN website for information on how to apply for a fee waiver. www.nationaltestingnetwork.com/publicsafetyjobs/faqs.cfm
  • Online practice tests are available at www.frontlinetest.com.
  • Schedule your own convenient test time. Tests are offered multiple times each week, including Saturdays.
Eligibility List: Applicants that meet the examination requirement by passing the NTN examination will be certified to an eligibility list, which will be sent to the Police Department for further consideration. The Police Department will administer the remaining processes outlined below.

Personal History Statement Completion: All applicants certified to the eligibility list are required to complete and return the POST Personal History Statement to the Police Department. To locate and print a copy of the Personal History Statement- Public Safety Dispatcher (Form 2-255), please visit the POST website at: https://www.post.ca.gov/forms.aspx .

Department Selection Interviews: Upon review of the completed Personal History Statement, the Police Department will invite a limited number of candidates to participate in department selection interviews.

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In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov.

Diversity, Equity and Inclusion

The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us.

The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

Closing Date/Time: 6/29/2022 5:30 PM Pacific

Job Address

501 Poli Street, Ventura, California United States View Map