Job Description Office of Information Technology
Salary Range: $92,701 - $123,601
Exempt / Union Represented
Per the State Bar's Remote Work Policy, the majority of the State Bar's workforce is expected to work in the office at least two days per week. DEFINITION
Under general direction, the Senior Program Analyst conducts professional-level analysis and administers programs and/or functions; performs specialty assignments and acts in a lead capacity with respect to lower level professional and support staff; and performs related work as required. DISTINGUISHING CHARACTERISTICS
The Senior Program Analyst is the is the lead/advanced journey-level professional class performing advanced, specialized work of a professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and program processes. Incumbents exercise a high degree of professional judgment with considerable independence. This class may function as the lead over professional, technical and/or administrative support personnel on an ongoing or project basis. Responsibilities include project planning and the performance of high-level professional analyses and service in the division/unit to which assigned. Key responsibilities include:
a) managing a large complex initiative or a combination of smaller projects that vary in complexity and scale; b) organizing and coaching project teams or agile scrum team as appropriate; c) developing appropriate and effective executive level communication; and d) participating in establishing mature PMO practices, templates, policies, tools and partnerships to expand these capabilities for the organization. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to the following:
EMPLOYMENT STANDARDS Knowledge of:
- Provides expertise and guidance to other professional, and/or administrative staff in complex program analysis and solutions.
- Performs advanced research, conducts studies to determine needs, prepares reports, and recommends implementation procedures for a variety of program needs.
- Serves as a primary communication liaison with State Bar committees, members, financial institutions, vendors, contractors, general public, other departments and employees.
- Evaluates existing and alternative policies and makes recommendations toward establishment of revised policies and procedures.
- Performs advanced professional work in support of State Bar programs and services involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
- Reviews processes and maintains program transactions, records and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
- Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation.
- Provides lead direction over programs, staff or special projects, which involves assigning, reviewing and coordinating the work of staff.
- Trains staff in program policies, rules, regulations and procedures; assesses workloads, assigns employees as necessary to ensure the proper level of support for ongoing activities of the department.
- Assists with the selection, training, direction, and evaluation of staff.
- Implements guidelines to ensure adherence to the State Bar rules and regulations governing the administration of State Bar programs, services, and membership.
- Represents the State Bar at programs and functions, and responds to inquiries from board members, management, attorneys and the public.
- May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.
- Principles of office management, budgeting, administration and supervision.
- Problem identification, analysis and evaluation.
- Problem solving and conflict resolution methods and techniques.
- Computer information systems, including personal computer applications, word processing and spreadsheet programs.
- Interviewing and investigative techniques.
- Principles of effective writing and verbal presentation.
- Coordination and operation of programs.
- Working knowledge of the State Bar Offices and their functions and a general knowledge of other agencies and their interface with the State Bar.
- Personnel selection and supervisory principles, practices, and procedures.
- Computerized information and database recordkeeping systems.
- Office procedure, budget preparation and maintenance techniques.
Minimum Qualifications: Education:
- Apply the policies and practices of a department.
- Understand, interpret and apply laws, rules and regulations related to assigned programs.
- Plan, organize, coordinate and evaluate programs under conflicting deadlines and demands.
- Analyze material and problems and identify solutions.
- Analyze problems and complaints, and identify solutions in a timely manner.
- Mentor, assign and prioritize work assignments of staff in support of meeting program goals.
- Operate modern office equipment including computer hardware, software, and internet and web-based applications.
- Compile data and prepare narrative and statistical reports.
- Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
- Communicate clearly, concisely and professionally, both orally and in writing.
- Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public.
- Maintain the confidentiality of information.
- Bachelor's degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position.
Condition of Employment
- Minimum of three (3) years of journey-level professional experience in data collection and evaluation, research or performance or financial analysis, or grant compliance in a public sector, legal or nonprofit environment, or equivalent.
Employment with the State Bar of California requires full vaccination and proof of full vaccination for COVID-19 before starting work. Exemptions to the mandatory vaccination policy may be available for a medical condition, disability, or sincerely held religious belief and must be approved before starting work.
UPDATED DECEMBER 27,2021