Area Coordinator for Residential Education (SSP II) / Housing & Residential Life (Revised) (507348)

  • California State University, San Bernardino (CSUSB)
  • San Bernardino, California
  • Jun 04, 2022
Full Time Education and Training Housing Public Health

Job Description



California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

The Department of Housing and Residential Education (DHRE) at Cal State University San Bernardino is a dynamic, growing housing program that takes pride in providing services to students in a safe, well-maintained, inclusive residential community that supports student success through their academic, personal, and professional goals by fostering a healthy living and learning environment and opportunities for holistic growth and development.

Job Summary

Reporting to the Associate Director for Residential Education, the Area Coordinator will provide leadership for and have administrative oversight of a designated residential community, including 12-15 Resident Assistants, and indirect oversight of other DHRE student leaders. The position is a full-time, live-in, professional who will live in a campus apartment and serve as part of the Residential Education team, responsible for the education and daily management of 400-600 campus students and will play a crucial role in the development and administration of community initiatives; crisis management; student leadership, academic success; student mentorship; and staff development.

The Area Coordinator of Residential Education will also assist in planning, designing, and implementing department-wide initiatives and processes, such as student leadership selection and training, living-learning communities, sustainability and diversity, and engagement to positively impact student learning and retention.

Staff Leadership and Development- 25%
  • Supervise, lead, and direct a community staff of Resident Assistants, Academic Mentors, and Front Desk Assistants.
  • Participate in Student Leader recruitment and selection process.
  • Facilitate and participate in the Student Leader training program, as well as ongoing developmental training sessions.
  • Participate in ongoing development with other Residential Education staff members.
  • Instruct six-week leadership-based Resident Assistant course.
  • Provide ongoing development for resident assistant staff.
  • Evaluate staff on a semesterly basis.
  • Assume responsibility for summer employee residence hall and/or summer camps and conferences, and a variety of other Residential Education summer projects. Maintain close contact with building desk attendants and maintenance staff and have knowledge of desk procedures.
  • Perform other duties as assigned.

Administration- 20%
  • Provide guidance and direction to staff in regard to daily operations, training, programming, academic success, and community development.
  • Lead various administrative processes, such as staff evaluations, student conduct, room changes, check-in/check-out processes, programming, etc.
  • Assist with regular review and revision of Residential Education initiatives.
  • Conduct weekly staff meetings and bi-weekly meetings with resident assistants.
  • Oversee budget for the area (programming, student personnel, and supplies).
  • Establish office hours for availability to residents and staff.
  • Attend monthly departmental staff meetings.
  • Submit administrative reports and forms (i.e., room condition reports, end-of-the-year reports, health & safety forms, etc.).
  • Supervise and lead hall opening and closing procedures at the beginning and end of each semester and during vacation periods and breaks.
  • Assist with room selection for new and returning students.
  • Maintain inventories of all residence hall equipment and furnishings.
  • Conduct weekly building walk-throughs.
  • Attend weekly one-on-one meetings with Associate Director of Residential Education
  • Participate in the professional staff selection process.
  • Collaborate with maintenance and custodial staff to respond to maintenance concerns and facilities emergencies.

Programming and Community Development - 20%
  • Develop, promote, and coordinate academic, educational, cultural, recreational, service, and other programs that meet the needs of the diverse population.
  • Conduct periodic review of programs to ensure high quality and adherence to the Housing and Residential Education mission, vision, and learning outcomes.
  • Assist in the development and recruitment of designated Living Learning Communities.
  • Continuously assess residence hall student needs for additional programs and services
  • Develop relations and rapport with residents.
  • Work on developing community initiatives that serve the individual halls and community.
  • Maintain visibility in the residence halls by attending evening programs, walk-throughs, and regular contact with students and staff.
  • Orient students to the ideals of community living, the CSUSB campus, and the neighboring community through active and passive programming.

Student Conduct and Crisis Management - 10%
  • Serve in professional on-call rotation. This position requires working variable hours, including late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity. The Area Coordinators, in conjunction with other professional Residential Education staff members, alternate responsibility for on-call coverage.
  • Provide the first line of professional assistance in meeting with residents regarding roommate(s), behavior, academics, and other concerns.
  • Resolve community-related issues (roommate conflict, community respect, etc.) utilizing interpersonal, fact-gathering, and analytical skills to determine the severity of the situation and provide necessary steps and resources available to resolve the situation.
  • Adjudicate conduct violations within designated area and timeframe; implement and follow through on disciplinary sanctions through an educational-based conduct process.
  • Counsel students, staff, and/or parents in crisis situations, psychological emergencies, and/or medical emergencies; while working appropriately with CAPS, Student Health Center, University Police, and other offices as necessary.
  • Communicate guidelines of conduct that protect the individual student's rights and define student responsibilities.
  • Advice and support Resident Advisors in matters of conduct.
  • Track incident reports and sanctions in a judicial database.
  • Enforce University and DHRE policies.

Advising and Student Success - 15%
  • Attend general assembly and executive board meetings.
  • Serve as the primary advisor to Village Council.
  • Create and promote an environment that enhances a sense of belonging and commitment to the overall campus community.
  • Meet regularly with Village Council executive board members.
  • Demonstrate support for the RHA and Village Council as a group by supporting and/or attending programs and events.
  • Work with students to successfully live with roommates within a residence hall or apartment community.
  • Provide information to help students access the necessary resources on and off-campus.

Employment Status: Full-time, Exempt, Probationary with the possibility of converting to permanent.

Application Review Deadline: This position will remain open until filled. Applications will be reviewed beginning June 1, 2022.

Work Schedule
  • Monday through Friday from 8:00 am to 5:00 pm. Some evenings and weekends may be required.

Key Qualifications
  • Working knowledge of the practices, procedures, and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
  • Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other programs or service areas.

Education and Experience
  • Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. (Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year-for-year basis.)
  • Experience: Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. (A master's degree in a job-related field may be substituted for one year of professional experience.)

Preferred Qualifications
  • Master's degree in counseling, higher education, or a related field


Anticipated Hiring Range: $4, 304 per month

Classification Salary Range: $4,304 - $6,120 per month

This is a live-in position with onsite accommodations and a meal plan provided.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

Closing Date/Time: Open until filled

Job Address

San Bernardino, California 92407 United States View Map