Director, Basic Needs and Student Support (Administrator I) / Student Affairs (507710)

  • California State University, San Bernardino (CSUSB)
  • San Bernardino, California
  • May 08, 2022
Full Time Administration and Management Education and Training

Job Description



California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

CSUSB's Basic Needs & Student Support Department works toward supporting the CSU Basic Needs Initiative. The department works to support students' well-being and basic needs by providing access to immediate food assistance, financial assistance, short-term emergency housing, and connecting students with additional resources and support on campus and within the community. CSUSB's Basic Needs & Student Support Department works to empower students to reach their health, wellness, and academic goals by connecting them to the resources they need to ensure their success.

Job Summary

California State University, San Bernardino invites applications for the position of Director of Basic Needs & Student Support.

Under the general supervision of the AVP for Student Affairs/Dean of Students, the Director of Basic Needs & Student Support will direct, manage, and lead the university's Basic Needs & Student Support department, as well as serve as the California State University, San Bernardino (CSUSB) primary campus contact for all basic needs' functions for CSUSB students for internal and external stakeholders.

Administration & Leadership
  • Serve as the primary contact for CSUSB for all basic needs' functions, programs, and services for CSUSB students, the Chancellor's Office, campus partners, and external partners.
  • Provide direct supervision and leadership to Basic Needs & Student Support staff, students, and others, for both the San Bernardino and Palm Desert campuses, including the coordination of assigned functions, activities, and services.
  • Oversight of all fiscal resources, ensuring alignment and prioritization to state, CSU, and campus policies and procedures; working collaboratively with Vice President's Office for Student Affairs to meet CO and CSU reporting requirements.
  • Ensure resource disruption, dining hall collaboration, on-campus housing collaboration, and identify and secure other partnerships and resources as needed.
  • Provide oversight and leadership for the planning, design, and implementation of the Basic Needs program elements that support service delivery participate in processes to define scope and schedule of services and activities; participate in various implementation and reporting processes.
  • Coordinate workflow and design for San Bernardino and PDC campuses.
  • Oversee the development of resources, programs, events, and services to support students' basic needs including housing, food, mental health, and employment; establish local and regional collaborative relationships and partnerships with business entities, community organizations, and local educational agencies pertaining to student basic needs; partner with food bank affiliates, housing resources, and other non-profit entities to support students to secure resources.
  • Understand and ensure compliance with Clery, FERPA, and Title IX law and support services; work closely with the Title IX Office; serve as a mandatory reporter.
  • Collect, compile, analyze and report on basic needs narrative, statistical, and financial data gathered. This includes monthly and annual reporting to the Vice President's Office for Student Affairs and providing presentations to campus stakeholders, executive leaders, and community partners.
  • Conduct regular presentations to report various areas of basic needs, including impact, priorities, and goal setting.
  • Establish and maintains records, including student records; maintains complex, confidential, and sensitive information that are multidimension and cross-agency.

External Relations
  • Collaborate and partner with Division of Student Affairs, University Advancement, and Sponsored Programs leadership for duties including, but not limited to: Donor identification, cultivation, and stewardship.
  • Meet with potential and current donors to establish, sustain, and encourage relationships to support fundraising initiatives and goals.
  • Provide leadership of donor related programming and events, including annual giving campaigns related to basic needs initiatives. Strategic partnerships with campus and external entities to benefit the SB and PDC Den locations in supply replenishments and addressing areas of insecurity.
  • Identification and application of grant proposals (both private and public) to support basic needs functions, activities, and services, including assessment and reporting of goals and deliverables are met appropriately and timely.
  • Manage and lead cross-divisional efforts of goals and deliverables to increase access and opportunity for students seeking basic needs support.
  • Develop creative marketing plans and deliverables to promote services, including virtual and in-person marketing collateral materials.
  • Establish, lead, and manage potential and existing corporate relations, including in-kind support, in support of basic needs initiatives.
  • Be the campus designee for basic needs governmental partnerships for both SB and PDC campuses, working collaboratively and effectively to expand existing programs (i.e., CalFresh initiatives) to benefit students experiencing basic needs insecurities.

Student Support
  • Provide leadership for student support functions, including but not limited to: Serve and be an active member of the CSUSB CARE Team, to render services as needed and to serve as a liaison for complex and/or sensitive student concerns related to food insecurity and other contributing factors (i.e., homelessness, loss of job, etc.).
  • Manage Basic Needs & Student Support staff in the identification of root issues and provide guidance regarding access to internal and external resources.
  • Manage marketing campaigns to increase campus awareness of functions, services, and programs offered.
  • Serve students' interest in the creation of effective, solution-oriented approaches to address basic needs initiatives.
  • Lead and manage all efforts to collect, evaluate, and analyze data to support the impact and growth of basic needs.

Committee Involvement
  • Participate in CSUSB & Palm Desert Campus programs committee and campus partnerships as needed.
  • Serve on division-wide or campus committees to advance the division's and/or university's strategic mission and goals.

Employment Status: Full-time, Exempt, At-will, included in the Management Personnel Plan (MPP).

Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on January 13, 2022.

Work Schedule

Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.

Key Qualifications
  • The Director of Basic Needs & Student Support should have a demonstrated commitment to serving students through care and compassion to support student success, knowledge of leadership to manage and initiate necessary administrative actions.
  • Through knowledge of higher education and student affairs trends to provide alternative solutions to complex problems that support various campus initiatives, including student success, student retention, student graduation, and diversity, equity, and inclusion goals, and general knowledge of campus business practices and functions to serve basic needs in a productive and efficient manner.
  • The incumbent should possess the ability to effectively communicate with various stakeholders from students to executive leaders in the support, promotion, and advocacy of basic needs to benefit students, the ability to establish, maintain, and steward cooperative relationships with a variety of individuals and organizations to benefit basic needs, and the ability to collect and evaluate data to inform decisions to maximize resources that serve students and other stakeholders.
  • The Director of Basic Needs & Student Support should understand the roles and responsibilities of the unit function to effectively serve the campus community and to determine the appropriate course of actions to sustain operations and engagement for long-term success.
  • Thorough knowledge of higher education and student affairs trends to provide alternative solutions to complex problems that support various campus initiatives, including student success, student retention, student graduation, and diversity, equity, and inclusion goals.

Education and Experience
  • Minimum of 3-5 years of experience and working knowledge of higher education and/or student affairs.
  • Bachelor's degree in Higher Education, Counseling & Guidance, Social Work, or related field.
  • Must have valid CA drivers' license and insurance.

Preferred Qualifications
  • Master's or doctoral level degree preferred in Higher Education, Educational Leadership, Student Affairs, and/or related field.


Anticipated Hiring Range: $85,000 - $95,000 annually

Classification Salary Range: $45,000 - $125,004 annually

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

Closing Date/Time: Open until filled

Job Address

San Bernardino, California 92407 United States View Map