Process Improvement Specialist (506930)

  • Cal State University (CSU) San Jose
  • San Jose, California
  • Jan 01, 2022
Full Time Information Technology and Communication Services

Job Description


Job Summary

Under the direction of the Director for Finance Support and Innovation, the Process Improvement Specialist works collaboratively with staff across the Finance and Business Services team to identify, analyze, design, and implement technology and process improvement solutions to achieve end-to-end business optimization of moderately complex business processes and systems. The Specialist serves as a liaison between technical and functional teams, working closely with SMEs to coordinate and document cross team impacts, change strategies, and dependencies, recommending tactics for supporting stakeholders through the change to ensure successful adoption of new solutions.

Key Responsibilities
  • Support functional areas in the development and adoption of new and improved processes and technologies
  • Lead the development of and manage the execution of project plans, schedules, status reports and deliverables; Ensure project tasks, timelines, scope and resources are properly maintained
  • Lead business process sessions and project team meetings; document and track meeting action items, decisions and issues; escalate issues as appropriate
  • Identify, document, and update business process changes and impact on users, developing strategies to address these changes; work closely with appropriate team leadership to implement these strategies
  • Develop post implementation review reports; contribute to continual process improvement by soliciting feedback from stakeholders, capturing lessons learned and implementing solutions
  • Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations
  • Gather and define business requirements cross-functionally to formulate proposed solutions; identify process gaps and areas for optimization and automation
  • Develop performance measurements to track effectiveness of new solutions, illustrating process efficiency and cost savings
  • Support the design, development, delivery and management of communications

Knowledge, Skills & Abilities
  • Ability to manage multiple complex projects and assignments in a consultative, efficient, and effective manner
  • Excellent customer service and public relation skills
  • Good interpersonal skills and the ability to maintain a good working relationship with others within and outside of the department
  • Ability to prioritize projects and work independently to handle multiple demands; ability to work effectively and quickly
  • Ability to develop a teamwork environment with colleagues and function effectively as part of a team, using consultative and facilitation skills to gain consensus
  • Advanced knowledge of the principles, problems, and methods of project management, process improvement and change management activities
  • Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods
  • Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions
  • Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus
  • Excellent written and oral communication skills
  • Proficiency with standard office software (e.g., MS Office Suite, GSuite)

Required Qualifications
  • A bachelor's degree and/or equivalent training
  • Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications
  • Bachelor's Degree from an accredited four-year institution
  • 3 plus years of experience working with finance business processes; demonstrated expertise of building consensus across teams, and influencing successful outcomes
  • 5 years of progressively responsible professional experience, with at least 3 years at an analyst level or above.
  • Project management experience; strong process orientation and familiarity with project management approaches, tools, and phases of the project lifecycle
  • Experience working in the public sector
  • Experience in leading teams in business process improvement initiatives
  • Experience with technological implementations such as ERP systems and SaaS cloud based solutions
  • Project management certification
  • Change management certification


Classification: Administrative Analyst/Specialist - Exempt II
Anticipated Hiring Range: $5,580/month - $6,300/month
Salary Range: $4,693/month - $8,489/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: November 8, 2021 through November 28, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Closing Date/Time: Open until filled

Job Address

San Jose, California United States View Map