Advising Specialist (Student Services Professional IV) (507536)

  • San Diego State University
  • San Diego, California
  • Jan 01, 2022
Full Time Education and Training

Job Description


Position Summary

Division of Student Affairs and Campus Diversity

The Division facilitates the academic and career success, personal growth and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:
  • Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;
  • Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;
  • Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences;
  • Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and
  • Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:

"The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society."

The Office of New Student and Parent Programs, under the Division of Student Affairs and Campus Diversity, supports and enhances student success.
  • We engage and provide undergraduate students and parents with the preparation, information, and support necessary for new students to successfully transition into the university community and to enhance the academic and personal growth of SDSU students through a partnership between parents and the university.
  • We support new SDSU students in achieving their academic goals and in enriching their university experience through quality orientation programs in preparation for the academic journey.
  • We cultivate relationships with parents of SDSU students and provide programs and services through the Aztec Parents Association, the Aztec Parents Fund, Parent Orientation, Parent Magazine and Parent Hotline.
  • We believe that parents are valuable partners in the education process of their students and help the university achieve its goals.
  • We respond to the changing student needs, expectations, and resources through evaluation of New Student and Parent Programs services and communication.

Under general direction of the Director of New Student and Parent Programs, and in collaboration with the Assistant Dean of Students for Co-curricular and Student Support and the University Registrar, the primary responsibilities of the Academic Advising Specialist position are: 1) to lead the academic advising components related to New Student Orientation, such as Ambassador Training, preparation of student modules and presentations; 2) to plan and organize the training of Coordinated Care Advisors; 3) serve as the primary liaison between Enrollment Services, Office of the Dean of Students and New Student and Parent Programs; 4) serve as a Coordinated Care Advisor; and 5) support special initiatives related to the first year experience.

For more information regarding the New Student and Parent Programs, click here.

Full-time permanent (probationary). This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is physically located at the SDSU Main Campus in San Diego.

Education and Experience

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related

Specialized Skills
  • Experience using a student information system, degree audit system, 4 year road maps, Hyland OnBase, and SDSU Navigate (EAB) evaluate student records and document advising sessions.
  • Thorough knowledge of CSU Executive Orders, Title V California Education Code of Regulations, University policy and procedures.
  • Ability to use independent judgement regarding academic advising and training.

Preferred Qualifications
  • Understanding of Family Educational Rights and Privacy Act with regards to the maintenance of academic and judicial records of individual students.
  • Understanding of reporting responsibilities outlined as a "Responsible Employee" and "Campus Security Authority" under Title IX and the Jeanne Clery Act.
  • Ability to learn and acquire knowledge of Title V, CSU policies and procedures, and University rules and regulations and their application to student organizations, student activities and expression and student governance structures preferred.
  • At least one (1) year experience working with commuter students.
  • At least one (1) year experience in working with diverse student populations.
  • Three or more years of professional experience in higher education/student affairs.
  • Master's degree in higher education, student affairs, counseling or a related field.
  • Familiarity with academic advising practices.
  • Ability to effectively handle and complete several ongoing projects and activities in a work environment characterized by frequent interruptions.
  • Ability to plan work so that monthly and quarterly schedules can be adhered to.
  • Ability to be flexible in dealing with day-to-day changes in priorities.
  • Organizational and programming skills.
  • Effective interpersonal skills required to build and maintain cooperative working relationships among diverse individuals and groups.
  • Ability to present clear and concise information orally and in written reports.
  • Ability to interpret and apply a wide variety of programs and University policies and guidelines.
  • Ability to understand, develop and effectively monitor fiscal budgets.
  • Basic experience in program development of student organizations and activities, fraternity and sorority life, leadership programs, cross-cultural center, and student academic success centers preferred.
  • Ability to effectively use EAB Navigate, Word, Excel, PowerPoint and Google Applications to create and analyze reports, manage data, resource materials and presentations.
  • Ability to speak before all groups of students and possess the skills necessary to deal with sensitive and confidential issues.
  • Ability to work evenings and weekends.

Compensation and Benefits

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Starting salary upon appointment is not expected to exceed $5,351 per month.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $5,351 - $7,633 per month.

SDSU Vaccine Policy

In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. An individual is considered fully vaccinated two weeks after their second dose of a two-shot vaccine or two weeks after the first dose of a single-shot vaccine.

The individual hired into this role will be required to submit their completed vaccination documentation to the university's secure online health portal prior to beginning work. Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU's COVID-19 testing program.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on December 13, 2021. To receive full consideration, apply by December 12, 2021. The position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Rachael Stalmann at

Closing Date/Time: Open until filled

Job Address

San Diego, California 92182 United States View Map