Risk Management Analyst

  • City of Santa Rosa
  • 100 Santa Rosa Ave Room 1, Santa Rosa, California
  • Jan 01, 2022
Full Time Human Resources and Personnel Risk Management and Insurance Claims Mid to Senior Level, Non-Management
  • Salary: $83,900.0 USD
  • Salary Top: $111,267.00
  • Phone: 7075433078
  • Apply By: Feb 21, 2022


The City of Santa Rosa Human Resources Department seeks an energetic, 
passionate Risk Management Analyst!

Would you like a job where you can be part of a dynamic, diverse, inclusive organization committed to serving community through excellent customer service?

Risk Management Analyst description image 

We value diversity! All qualified candidates are encouraged to apply.  
HERE to see our brochure.

Be part of a dynamic and collaborative team!

  • Starting salary up to $111,267.00/Annually and a competitive total compensation package!
  • A 2.5% salary increase effective April 2022
  • A 2.5% salary increase effective July 2023
  • 11 paid holidays annually, plus 2 to 3 “floating” holidays per year depending on years of service
  • $500 annually for wellness

The Benefits of City Employment
In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, your choice of three health plans, a flexible spending program, employer contributions to a Retiree Health Savings plan, and top of the line employer paid vision and dental coverage.  See brochure for additional benefit information.

About the Position and Ideal Candidate

The City of Santa Rosa is seeking qualified applicants for the position of Risk Management Analyst to join the Risk Management Division of the Human Resources Department to focus on workers' compensation and related programs.  

Depending on area of assignment, Risk Management Analysts may coordinate and oversee assigned programs and perform professional analytical support and consulting services to City departments for a diverse municipal organization of 1,300 employees. There are currently two (2) Risk Management Analyst vacancies to fill; this recruitment is for the Risk Management Analyst, with the other recruitment posted as a Risk Management Analyst - Safety Officer.   

Please note: If you are interested in being considered for the Risk Management Analyst - Safety Officer position, you will also need to apply to the separate, concurrent recruitment being conducted.  For more information, please view the Risk Management Analyst classification specification on the City's website at: Class Specifications | | Class Spec Details (governmentjobs.com)

The Ideal Candidate for the Workers' Compensation program will possess:

  • Workers' Compensation experience
  • Community service orientation with a helping personality
  • A detail oriented aptitude, with the ability to handle multiple priorities and disciplines
  • Exceptional interpersonal and problem solving skills
  • Excellent verbal and written communication skills

Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Responses such as "See Resume" may be cause for examination disqualification.  
This position is open until filled, with a first application review date of January 3, 2022.

Job Description

Examples of Duties and Responsibilities

Essential Duties:
The following duties are considered essential for this job classification:

  • Understand, interpret and apply city, state, and federal laws, rules and regulations pertaining to employee safety, workers' compensation, leave and disability, ADA, public liability and insurance;
  • Perform audits and analysis of departmental losses and trends;
  • Work with contracted service providers and outside agencies to ensure effective and timely claims management;
  • Prepare studies and implementation reports;
  • Prepare agenda items for the City Council;
  • Analyze data, prepare reports and make recommendations;
  • Counsel employees, managers, supervisors, outside agencies and the public on risk management subject areas;
  • Coordinate and participate in special projects or programs as assigned;
  • Convene and facilitate interactive interviews;
  • Participate in the development, implementation and evaluation of new or revised risk management policies or programs.

The following duties may be assigned for positions responsible for the administration of workers' compensation programs:

  • Coordinate the City's Workers' Compensation Program;
  • Serve as liaison between Risk Management, City departments and third party administrator;
  • Coordinate the processing of required workers' compensation documents to third party administrator;
  • Coordinate Return-to-Work and Light Duty Programs;
  • Coordinate disability management for employees;
  • Provide technical support and guidance to employees and department representatives in evaluating reasonable accommodation requests in accordance with the ADA;
  • Conduct interactive interviews;
  • Work with Benefits Technician to ensure all potential benefits are applied for and available for employees unable to return to work;
  • Contact all levels of City personnel, public agencies, insurance adjusters, attorneys and claimants to obtain and provide information necessary in order to resolve workers' compensation and participate in dispute resolutions;
  • Keep Risk Manager advised of unusual circumstances; and
  • Perform related duties as assigned. 

Job Requirements

Required Qualifications

Knowledge of: Principles and practices of public risk management administration; current federal and state laws and regulations related to occupational health and safety, workers' compensation, disability management, liability, ADA, employee benefits and insurance; claims adjusting investigation and administrative management of claims from initial report to settlement or closure; principles and practices of organization, and management. Ability to: Communicate effectively orally to gather information, explain policies or procedures and to persuade others to accept or adopt recommendations; interact tactfully and effectively with others at all levels of the organization, as well as with individuals from outside City service, including the disabled community, medical providers, attorneys and consultants; research, understand, interpret and apply specific rules, laws, ordinances and policies; collect, compile, analyze and evaluate data soundly; prepare reports and recommendations clearly, concisely, logically and convincingly; comprehend and draw inferences from written material; establish and maintain effective working relationships with employees, managers, outside agencies and the public; make effective presentations to groups; work effectively and manage projects under deadline pressure; conduct investigations, determine methodologies, and obtain basic data necessary to evaluate solutions to complex problems and issues with multiple variables; operate a computer using standard word processing, spreadsheet and presentation software applications and to learn new software applications as needed. Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Experience - Sufficient years of professional general Risk Management experience to demonstrate the possession of the required knowledge and abilities listed above, preferably with a public agency and/or in a risk management program. Education – Academic course work in public administration, business administration, safety, industrial engineering, risk management and/or other related courses. A Bachelor’s Degree from an accredited college or university in public administration, business administration or a related field is highly desirable. 

Additional Information

Selection Process: Applicants with the most desirable qualifications based on a screening of the application materials, including responses to the required Supplemental Questionnaire, will be invited to continue in a selection process that may consist solely of an application screening, or may include a written exam, oral appraisal interview, assessment center, or other activity selected by the Human Resources Department. The selection process will result in an eligibility list of qualified candidates for the current vacancy and may be used to fill future vacancies. Incumbents in this position communicate orally and in writing with customers, clients, or the public in a face-to-face, one-to-one or group setting, and by telephone, giving instructions, providing information and responding to questions. When required to inspect and take photographs at accident scenes, incumbents may be required to get in and out of a vehicle and walk over rough, uneven or rocky surfaces. Incumbents may sit for extended periods of time with the ability to change positions, e.g., stand, stretch and move about, at will; and they operate a variety of standard office equipment requiring continuous or repetitive arm-hand movements. Incumbents learn new, job-related material through oral and written instruction in an on-the-job setting and through structured lecture and reading in a classroom setting. 
For a complete job announcement, and to apply for this position please visit our website www.srcity.org/jobs
IMPORTANT INFORMATION: In compliance with the Sonoma County Health Officer’s Order and Recommendation, and to protect our employees and the public we serve, the Santa Rosa City Council has adopted a vaccination and testing policy to help mitigate transmission of COVID-19. All City employees must have documented proof of full COVID-19 vaccination on file or consent to weekly COVID-19 testing.

Special Instructions

Apply online only at www.srcity.org/jobs

Job Address

100 Santa Rosa Ave Room 1, Santa Rosa, California United States View Map