Associate Director, Admissions - Administrator II (507082)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Jan 01, 2022
Full Time Administration and Management

Job Description


Salary and Benefits

The salary range will be from $75,000 - $93,000 per year.

This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President.

The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans.

The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement.

The CSU has 14 paid holidays and the position earns 24 days of vacation and 12 days of sick leave per year.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

This position provides direction, evaluation and support to the admissions team which includes freshmen, transfer and graduate admissions. These activities are implemented in coordination and collaboration with other departments within Student Affairs as well as university and community stakeholders. The incumbent supports student success outcomes through ensuring these critical areas work collaboratively to provide effective services in a welcoming environment for a diverse student population with many students who are low-income and first-generation college students.

Under general direction of the Director of Admissions, the Associate Director of Admissions manages the file processing, evaluation, and admission/denial of applicants following all relevant policies including CSU standards and Title V. The incumbent ensures smooth processing coordination and workflow, efficiency and ensuring deadlines are met, and implements technology to optimize operations and communication whenever possible.

As needed, data reporting and related analysis is conducted by the incumbent.


  • Provide direction, evaluation and support to the admissions team which includes freshmen, transfer and graduate admissions. These activities are implemented in coordination and collaboration with other departments within Student Affairs as well as university and community stakeholders.
  • In collaboration with the Director of Admissions, review and improve processes and systems within and between enrollment services departments to ensure efficient, accurate, effective enrollment services for applicants.
  • Ensure that the admissions office utilizes best practice technologies, online services and automated work-flow to provide efficient services for students and other constituents.
  • Recruit, hire, evaluate and provide support for administrative staff. Provide meaningful development opportunities including position classification, hiring, training, supervision, evaluation and other professional development activities.
  • Serve on various University, and CSU committees as appropriate or as directed.

Admissions: Oversee all administrative processes related to University admissions
  • Oversee the management of the university admission process, including referrals to academic departments for applicants to impacted programs and post-baccalaureate and graduate programs.
  • Oversee the provision of comprehensive services to applicants, with special emphasis on expediting and ensuring accuracy of the application, evaluation, and notification processes.
  • Oversee the evaluation of work-flow and development of new procedures to improve operational efficiency and services; critically review procedures/processes that may be impacting the efficiency and timely processing of applications and other admission documents and oversee the implementation of improvements as necessary.
  • Ensure regulatory compliance relating to admissions, appeals, and petitions as well as the interpretation, communication and enforcement of federal, state, CSU, and institutional regulations and policies with respect to admission.
  • Develop and implement communication plans for applicants, utilization various platforms including Admit Hub, Marketing Cloud and other emerging technologies.
  • Analyze admissions data to inform decisions about deadlines, policy and procedural changes, and communicate updates to the campus community.
  • Collaborate with the Director of Student Systems on changes, updates and issues related to admissions and applicant processing in PeopleSoft.
  • Collaborate with the Director of Student Outreach on changes, Outreach events, admission updates and toward increasing welcoming a diverse student population.
  • Collaborate with the Director of Financial Aid to ensure regulatory compliance for admitted and denied students as related to Financial Aid.

Technology: Assessment, implementation and maintenance of technology related to admission and transfer credit processing.
  • Management and strategic use of a Chatbot to deliver relevant and accurate information to students.
  • Oversee all Office of Admissions public facing operations in Cal State Apply. Monitor and implement any changes in policy or process from the Chancellor's Office.
  • Provide specifications and report issues related to PeopleSoft processing for admissions and transfer credit.
  • Extract relevant data and reports as needed to monitor workflow and progress, analyze trends, provide data to constituents on campus, or research issues.
  • Represent Admissions in campus discussions on new technology, providing assessment on the functionality and integration for optimal utilization.
  • Collaborate with the Student Systems Director, ITS, Institutional Research, and the Chancellor's Office to coordinate technical Admission operations in PeopleSoft including day-to-day functions, programmatic changes, mass changes, and quarterly term set up, ERSS/ERSA, queries, workflow adjustments, new policies, upgrades/improvements, etc.
  • Coordinate staff training as appropriate for technology systems.
  • Work with vendors as needed on contracts, upgrades, issues, etc.

Required Qualifications
  • Equivalent to four years of progressively responsible professional student services work.
  • Equivalent to graduation from a four-year college or university in a related field required.
  • Experience in advising students individually or in groups on varied and complex matters.
  • Experience in determining appropriate course of action and proper techniques to utilize while engaged with individuals/groups in personal interactions of a sensitive or highly complex nature.
  • Experience in planning, coordinating, and initiating actions necessary to implement administrative/group decisions and recommendations.
  • Experience in establishing and maintaining effective, cooperative working relationships in circumstances involving the denial of requests or the necessity to persuade others to accept a different point of view.
  • Experience in planning and organizing work requirements and determining priorities, and handling unusual situations without advice or instruction.
  • Experience in directly supervising permanent staff.
  • Excellent oral and written communication skills.
  • Knowledge of the principles of supervision, performance management and evaluation.
  • Proficiency in utilizing the computer and word processing software.
  • Knowledge of university, system-wide and federal policy and procedures regarding all academic concerns or the ability to quickly acquire such knowledge.
  • Ability to interpret and use appropriate PeopleSoft screens related to students records.

Preferred Skills and Knowledge
  • A Master's degree in college student personnel administration, education, counseling, business or related area is preferred. A Master's degree may be substituted for one year of professional experience.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:

At CSUEB, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Associate Director, Admissions will be evaluated on each.


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat. com/policy/9779821/latest/ and questions may be sent to

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map