Reporting to the Director of the Health Care Services Agency, the Deputy Director of Veterans Services administers a comprehensive program to provide aid and assistance to veterans within San Joaquin County in compliance with federal, state, and County mandates. Leading technical and clerical staff, the incumbent provides supervision and guidance in the delivery of services, trains and evaluates staff and selects new staff to fill vacancies.
As a United States armed forces veteran, the incumbent also serves as the County’s Veterans Services Officer. This position serves as a liaison between San Joaquin County and federal and state veteran agencies, VA facilities, employment services and community groups, developing and coordinating public education and other outreach activities and provides staff support to the San Joaquin County Veterans Advisory Commission. The Deputy Director administers the Veterans’ Services division budget, manages grants and may prepare funding proposals.
Under administrative direction, performs specialized administrative and managerial work by planning, organizing, directing, staffing, and controlling the day-to-day operations of the Veterans’ Services division within the Health Care Services Agency; serves as the County’s Veterans Service Officer; and does related or other work as required.
This is a single position class that is exempt from the San Joaquin County Civil Service system and is an at-will position. The incumbent is responsible for managing and participating in the work of the Veterans’ Services division, which assists war veterans or their dependents in applying for and receiving benefits provided under federal and state law and local ordinances. The incumbent supervises technical and clerical staff that interviews veterans or dependents, determines potential eligibility for benefits, and assists them in filing proper and complete applications for such benefits. Administrative direction is received from the Director of Health Care Services.
This specification is a general guideline for the class. The statements below are not restrictive, and the responsibilities and duties assigned to a position in this class may expand beyond those identified in this specification.
1. Plans, directs, and administers a comprehensive program to provide aid and assistance to veterans; ensures that assigned activities are carried out in compliance with federal, state, and County mandates.
2. Acts as a liaison between San Joaquin County veterans and federal and state veteran agencies, County veteran groups, veteran hospitals, employment services, community groups, and other organizations concerned with the welfare of veterans.
3. Interprets local, federal and state legislation affecting veterans; provides effective input to County authorities regarding the development of new legislation or regulations; recommends and implements policies and procedures to ensure that San Joaquin County veterans have the opportunity to receive all benefits to which they are entitled.
4. Selects, assigns, trains, supervises, and evaluates technical and clerical staff who assist veterans and dependents in applying for veteran benefits; provides technical direction to staff; initiates and conducts employee disciplinary processes as required; and participates in the more complex aspects of the work as needed.
5. Oversees the maintenance of case records; oversees and coordinates the automation of systems and processes as appropriate; prepares, reviews and/or analyzes correspondence as well as statistical and narrative reports.
6. Coordinates veterans’ access to health care services; may coordinate transportation to appropriate facilities in emergency cases.
7. Develops and coordinates public education and other outreach activities; makes presentations to various groups and organizations to outline and explain benefits to which veterans or dependents are entitled.
8. Administers the Veterans’ Services division budget; develops justifications for budget requests on staffing, new programs, equipment, and other items; researches funding alternatives, including grants; prepares funding proposals and applications as required.
9. Performs related work as required.
All interested candidates are encouraged to apply.
EITHER PATTERN I
Experience: Three years of experience in a public or private veteran assistance program determining the eligibility of veterans for benefits and helping them receive such benefits.
OR PATTERN II
Experience: Four years of technical or analytical administrative experience in a public agency setting that required the preparation of statistical and narrative reports and substantial public contact.
OR PATTERN III
Experience: Four years of technical experience determining eligibility and/or counseling clients regarding insurance, health, public assistance, or social service programs.
AND FOR ALL PATTERNS
Education: Graduation from an accredited four-year college or university with major coursework in business or public administration, social or behavioral science, or a closely-related field.
Substitution: Additional experience in any of the above patterns may substitute for the required education on a year-for-year basis up to two years.
This is an at-will position and is exempt from Civil Service.