Salary: $23.07 - $33.30/hour DOQ USD
Come join our team! The City of Sedona is seeking applicants for the position of Police Dispatcher (Communications Specialist) . Become part of a proud and professional workforce that works diligently to provide services to the community. As a Communications Specialist for the Sedona Police Department, you will fill a critical role in enhancing the department’s overall level of service and police response in our community.
As evidenced by our recent 2019 Employee Satisfaction Survey, the City is a great place to work!
Employees have good working relationships with coworkers - 93% agree
Employees feel the City is a good place to work - 91% agree
Employees feel their work is meaningful and understand how their job supports the city’s mission - 93% agree
Candidates must have excellent data entry skills, be highly organized and detail oriented, possess good customer service skills, and work well in a team environment.
This position performs variety of dispatching duties for emergency and non-emergency calls; operates a variety of communication equipment including radios, telephones, and computer systems; gathers, receives, enters and interprets data and information.
The position also requires shift work, holidays and weekends.
Essential Functions: 1. Receive emergency and non-emergency calls for service; dispatch field units accordingly or refer callers to appropriate resource; determine nature and location of call; determine priority of calls and dispatch units accordingly; direct non-emergency callers to appropriate agency; provide information to callers.
2. Maintain awareness of field unit activity within the computer aided dispatch system (CAD); communicate with field units through radio in accordance with FCC regulations; maintain status and location of units on patrol; monitor fire department frequency for emergency traffic requiring police involvement.
3. Enter, update and retrieve information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information.
4. Prepare and compile a variety of statistical and crime reports as required and requested; answer questions and provide information to walk-in traffic and phone callers regarding police procedures and policies.
5. Perform general clerical duties as assigned including preparing correspondence and reports, filing, indexing, and record keeping; maintain a variety of logs relating to public safety activities.
6. Respond to and document requests for warrants; verify and file warrants; document vehicle impoundment information; receive criminal histories on arrests.
7. Ability to work in organized team efforts and assist in problem solving work related issues for continuous improvement in work efforts. Respond to public inquiries in a courteous manner; provide information within the area of responsibility; resolve complaints in an efficient and timely manner.
8. Maintain or perform website content function within assigned role.
• English usage, spelling, grammar and punctuation
• Principles of supervision, training and performance evaluation
• Modern office procedures, methods and computer equipment
• Operations, services and activities of a communications program
• Operations of a computer aided dispatch system and records system including maintenance
• Current law enforcement codes, procedures and practices
• Principles and procedures of records keeping, security and dissemination
• Techniques of questioning for both emergency and non-emergency calls
• Dispatching techniques with use of radio system for communicating and receiving information
• Pertinent federal, state and local laws, codes and regulations
• Work independently in the absence of supervision
• Type accurately at a speed necessary for successful job performance
• Understand and follow oral and written instructions
• Operate a variety of office equipment including a computer and radio
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain cooperative-working relationships with those contacted in the course of work including City staff and the general public
• Maintain mental capacity, which allows the capability of making sound decisions and demonstrating intellectual capabilities
• Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities
• Ability to work in organized team efforts and assist in problem solving work related issues for continuous improvement in work efforts
• Encourage and facilitate environment for building team efforts and problem solving of work related issues by employees
• Ensure necessary training and other technical support for building an environment that encourages teams and continuous improvement
Desirable (developed through on the job training):
• Work under pressure, exercise good judgment and make sound decisions in emergency situations
• Effectively communicate and elicit information from upset and irate callers
• Analyze and interpret maps
• Operate 9-1-1 systems; radio transmitting system, and computer aided dispatch system
• Prepare clear and concise analytical and statistical reports
• Respond to and resolve difficult and sensitive citizen inquiries and complaints
• Interpret and apply federal, state, and local policies, procedures, laws, codes and regulations
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Two years of increasingly responsible communications or dispatch experience preferred.
Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable.
License or Certificate
Possess or obtain, and maintain a Level A Terminal Operator Certification.
AZ Notary within one year of hire.
Note: All candidates selected to move to the next step in the process will be required to complete skills assessment testing, psychological testing and assessment, polygraph, and complete a one-hour observation in the Communication Center.
WORKING CONDITIONS Environmental Conditions:
Office environment; may be exposed to irregular work hours, noise, unusual fatigue factors, emergency situations and electrical energy.
Essential and other important responsibilities and duties may require maintaining physical condition necessary for sitting for prolonged periods of time and working closely with others; lifting moderate to heavy boxes and equipment; general manual dexterity.
The City of Sedona offers a competitive benefit package that includes:
• Arizona State Retirement System
• 100% City-paid health, dental and vision coverage for employee
• Substantial contributions to health, dental and vision coverage for dependents
• City provided $50,000 group term life insurance
• Short-term disability
• Ninety-six hours of PTO time
• Generous vacation accrual rates
• Eleven paid holidays
• Deferred compensation - Optional IRS 457 plans
• Wellness programs
HOW TO APPLY To apply for this excellent career opportunity, please click here .
CONTACT INFORMATION City of Sedona
102 Roadrunner Drive
Sedona, AZ 86336
928-203-5038 or 203-5189
The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation.