Water Utilities Dispatcher

  • City of Grand Prairie, TX
  • Grand Prairie, Texas
  • Jan 01, 2022
Full Time Dispatch and Telecommunications Utilities Water and Wastewater Treatment
  • Salary: $31,065.01 - $47,443.76 Annually USD

Job Description

Job Summary

The purpose of this position is to monitor the City's daily water operations. This is accomplished by monitoring the weather to ensure that adequate amounts of water are available during periods of adverse weather conditions and assisting with water production. Other duties include controlling water tank levels; responding to citizens' concerns; communicating with other departments; handling work orders and interacting with other City employees and the general public.

Essential Job Functions

  • Responds to customer calls by dispatching calls to the appropriate department; communicating with all other departments to ensure the problem is solved; interacting with the billing department when there is no receipt of payment and faxing work orders to the appropriate department.
  • Monitors the City's water production by documenting water as it is purchased, used, and consumed; and monitoring the weather to determine whether or not wells need to be shut down due to adverse weather conditions.
  • Completes work orders by using a computer program to create a report of work orders received; printing work orders; writing job referrals; closing out work orders and calculating the job cost.
  • Completes work orders by using a computer program to create a report of work orders received; printing work orders; writing job referrals; closing out work orders and calculating the job cost.
  • Provides administrative support by maintaining records on city employee vehicle usage; monitoring key and pager usage and maintaining a visitor log.


Minimum Qualifications

  • Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
  • Over one year up to and including two years.
  • Valid Texas Class C Driver's License
  • Ability to recognize meaning of common two- or three-syllable words. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
  • Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
  • Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
  • The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results with some discretion when making selections among a few, easily identifiable choices. Assignment is reviewed upon completion.
  • No responsibility for the direction or supervision of others.
  • Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.
  • Discussion Frequent: From 21% to 50% of work time.

Closing Date/Time: Continuous

Special Instructions

Continuous

Job Address

Grand Prairie, Texas United States View Map