Chief Deputy Director - Child Support Services

  • Orange County, CA
  • Santa Ana, California
  • Jan 01, 2022
Full Time Administration and Management Human and Social Services
  • Salary: $125,153.60 - $237,348.80 Annually USD

Job Description

Child Support Services
(Executive Manager)

This is an at-will position. The Chief Deputy Director of Child Support Services will report directly to the Director of Child Support Services and will be required to enter into an at-will agreement.

This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59p.m. (PST) on the day the County's needs are met. Applicants are encouraged to apply immediately for first consideration.

Please note: The first round of considerations will be on Monday, November 29, 2021. Qualified applicants are encouraged to apply immediately.

Orange County Child Support Services (CSS) is an award-winning, forward-thinking agency of approximately 350 professionals, dedicated t o facilitate the financial support of children by engaging parents and providing professional child support services as a trusted partner of parents in securing financial stability for Orange County's children.

The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.

Click here for more information on Child Support Services.
Click here for more information on the County of Orange.

The Department of Child Support Services is seeking a strong leader to lead the day-to-day operations for its divisions: Case Management Operations, Customer Service Operations, Legal Services, and Program Support Services/Administration. This position requires an exceptional and highly motivated leader and manager capable of guiding a strong team of individuals committed to high-quality customer services, effective and efficient business practices, staff and leader development, and performance. This candidate will be an energetic, collaborative, and results-oriented leader with a proven track record of navigating change, identifying best practices, fostering strong working relationships, and promoting a team-oriented work environment, and ability to achieve results through others. This individual also serves in an advisory role to the Director; and will represent the Director at high-level meetings and will provide coverage of the Department in their absence.

This position is an at-will position and shall serve at the pleasure of the Director of Child Support Services.

Under general direction of the Director of Child Support Services, the Chief Deputy Director will be expected to:

  • Serve as a sounding board, right hand and adviser for the Director of Child Support Services
  • Assist the Director in formulating and recommending broad policy and goals consistent with the CSS Vision and Mission
  • Ensure development, delivery, and evaluation of services and programs that are most effective and efficient
  • Ensure highest level of service delivery is maintained while continually seeking to better serve the customer
  • Represent CSS and work cooperatively with diverse groups including: Board of Supervisors and County Executive Office; Superior Court Family Law Presiding Judge, Commissioners and staff; representatives of the State Department of Child Support Services; other local child support agencies throughout the state; and other government and community entities
  • Promote collaboration across division and unit lines with Deputy Directors and Managers
  • Ensure Deputy Directors and Managers are held to consistent standards and are accountable for their actions
  • Serve as a leading voice for employee recognition, growth and development of staff and leaders, and maintain a "finger on the pulse" of department moral
  • Ensure personnel issues are identified and dealt with in a timely manner in conjunction with HR collaboration
  • Manage conflict effectively and constructively with a goal of resolution and minimizing negative impact
  • Oversee the development of fiscal, personnel, budget, information systems and other administrative and support functions of the Department necessary to meet current and anticipated budgetary constraints while continuing to meet the Department service demands
  • Assume personal responsibility and accountability for own actions
  • Promote and execute on Director's vision and priorities
  • Other related duties as required
The ideal candidate will be a seasoned child support professional with five (5) or more years of senior or executive-level management experience in the child support program and public administration.

In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies:

Technical Expertise
  • Possess knowledge of applicable child support laws, regulations, policies and business practices on a federal, state, and local level
  • Knowledge of local court practices and procedures regarding the child support program
  • Ability to administer the local child support agency activities to assure compliance with fiscal and program responsibilities
Leadership and Vision
  • Lead confidently and take personal responsibility for actions and decision making
  • Model behavior that demonstrates a high level of personal integrity, honesty and credibility
  • Possess an uncompromising commitment to service in the best interest of the public
  • Develop strategies for advancing efficient and effective programs through collaboration and teamwork
  • Demonstrated ability to produce organizational results and lead a high performance, forward-focused, results-oriented team of management and other professionals including encouragement of openness, creativity and innovation
  • Demonstrated ability to make policy recommendations and assist the Director in formulating broad policy and goals consistent with the Department's Vision, Mission and Values
  • Entrust others with tasks, responsibility and authority
  • Exert influence, persuasion and vision to communicate and effectuate organizational change
  • Understanding of organizational dynamics, the effects of organizational change and the importance of related communication with respect to change management
  • Capability to adequately address and effectively solve stakeholder concerns or issues
  • Create a positive working environment where people are empowered to work together to meet CSS goals
  • Possess an uncompromising commitment to service in the best interest of customers and CSS
  • Be open to change and new information, and adapt behavior and work methods in response to the information
Effective Communication
  • Demonstrated ability to write succinct, informative communication, which conveys clear and concise meaning to Director, direct reports, executive team, and others based on who is the audience
  • Demonstrated ability to be an active and supportive listener; expresses fact and ideas succinctly and logically; asks questions and encourages open exchange of ideas
  • Clearly articulate vision and mission of CSS, and establish clear expectations of staff
  • Encourage open, productive communication about issues and promote collaboration to manage contention, and confront conflict constructively to minimize negative impact
  • Ability to effectively communicate and work cooperatively with diverse groups including government organizations, advocacy groups, and private entities
Judgment, Decision Making and Influence
  • Demonstrated ability to take decisive action and provide accurate recommendations leading to positive outcomes; appropriate risk-taking and judgment skills
  • Strong problem-solving skills and ability to filter information to take actions for the greatest positive impact and benefit for the department
  • Directly and objectively confronts conflict with a goal of resolution, and recognizes and effectively manages risk
  • Make decisions based on what is best for the customer and the organization
  • Adapt to situations to appropriately direct, persuade or motivate others
  • Make sound decisions quickly, with minimal information; adapts quickly in response to new information, changing conditions or unexpected obstacles
Strategic Planning and Results
  • Know and understand factors influencing strategy
  • Understand the organization's strengths, limitations, resources, and culture in developing and implementing strategies
  • Anticipate approaching problems and emerging opportunities
  • Ensure identification of operational needs; conservative application of resources; design and implement program objectives; and procedures for staffing requirements and evaluation techniques
  • Think and act strategically; continuously evaluate business processes to identify operational and organizational issues and inefficiencies; and proposes/implements change initiatives to improve organizational effectiveness required to gain efficiencies, streamline operations and meet current and future business needs and performance goals
  • Achieve maximum results through influencing and empowering others
  • Anticipate and develop plans for future resource needs and develop future leaders
  • Develop and communicate long-term goals and constantly measure progress
  • Demonstrated ability in change management including integrating technology, labor issues, achieving buy-in within and outside of the organization
  • Possess political savvy; effectively maneuver through a political environment or politically sensitive situation.

Background Check: All candidates considered for the position will be required to successfully pass a background check to the satisfaction of the Child Support Services. The background check may include professional references, criminal check, credit check, educational verification (e.g. degree, license, or transcripts), etc.

The salary range for this position is $125,153 - $237,348.80. Salary placement is dependent on qualifications and internal parity with other executive-level directors and would typically be midrange. Future salary increases and reduction in employment retirement contributions may be given per CEO discretion, on par with the management bargaining unit.

The County of Orange has a competitive benefits program that includes:
  • Retirement Plan - Benefit formula of 1.62% @ 65 retirement benefits (include a voluntary Defined Contribution plan and an employer match contribution). Eligible new employees who have reciprocal California public service time are required to chose between Plan O/P (1.62% @ 65) and Plan I/J (2.7% @ 55) retirement benefit formulas.
  • Retirement Reverse Pickup Contributions - County of Orange employees are subject to an additional reverse pick up percentage. This is in addition to the normal employee contribution. More information is available on the OCERS website:
  • Optional Benefit Plan (OBP) - $4,500 annually (pro-rated if hired or promotion occurs mid-year). Executive Managers may elect a taxable cash lump sum, OBP Health Care Reimbursement Account, AD&D, and/or 457 Defined Contribution Plan.
  • Health Plan Coverage - There are currently four (4) different plans to choose from including two Preferred Provider Organizations (PPOs) Plans and two Health Maintenance Organizations (HMOs) Plans.
  • Dental - Dental coverage administered by Blue Shield of California
  • Life and Accidental Death & Dismemberment (AD&D) - Basic amount of $125,000; employee may purchase additional voluntary coverage.
  • Sick Leave - During the first (3) three years of employment, the accrual time rate will be .0347 hours of sick leave with pay for each hour of pay, which is approximately nine (9) days annually. At the fourth year, the accrual time rate will increase to .0462 hours, which is approximately 12 days annually.
  • Vacation Time - During the first three (3) years of employment, the accrual time rate will be .0577 hours of vacation for each hour of pay, which is approximately three (3) weeks per year. At the fourth year, the accrual time rate will increase to .077 hours, which is approximately four (4) weeks annually.
  • Severance Payment - In the event that at-will employment is terminated, and in addition to a payout for any accrued, unused Vacation Time, the Employee will receive a severance payment, equal to the sum of 90 calendar days of salary and the County's share of the cost of Employee's health insurance premiums.
  • Auto Allowance - For at-will Executive Managers, a taxable monthly allowance of $765.
  • Salary Continuance - County will pay 60% of salary for approved applications.
  • Education and Professional Reimbursement - Up to $10,000 per fiscal year.
  • Other Benefits - 401 (a) Defined Contribution Plan (5% Employer Contribution of Executive Manager's bi-weekly salary); 457 Defined Contribution Plan (participation is voluntary); Voluntary Dependent Care (DCRA) & Health Care Reimbursement Account (HCRA); Employee Assistance Program; Annual Physical.
For additional information about Orange County benefits, visit

Resumes will be reviewed and the most qualified candidates will be considered for further qualifying components. You will be notified of your status in the recruitment via email. Your resume should highlight all of the areas in which you have developed expertise, matching your professional experience with the specific assignment. Offer of appointment is subject to an extensive background and reference check.

Apply online by clicking on the "Apply" link at the top of this announcement. Attach your cover letter and resume to the online application. Please do not e-mail it directly to the recruiter and ensure that your e-mail address is correct as this is the primary form of communication.

If you have questions regarding this recruitment, contact Ivonne Nunez at 714-347-8385 or at
Please see below for important information regarding COVID-19 related requirements.

The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows:

  • Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing .
  • Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.)
The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position.

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Closing Date/Time:

Job Address

Santa Ana, California United States View Map