Police Dispatcher (Police Dispatcher I) - University Police Department (506304)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Jan 01, 2022
Full Time Public Safety

Job Description


Working Title

Police Dispatcher (Police Dispatcher I) - University Police Department

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


University Police Department

Appointment Type



Work Schedule

Schedule to be arranged by supervisor.

Anticipated Hiring Range

$3,500 - $4,532 Per Month ($42,000 - $54,384 Annually)

Salary is commensurate with experience.

Position Summary

The Police Dispatcher is a specialized classification within police departments which provides essential dispatch communications and records maintenance. Dispatchers are responsible for maintaining effective and efficient communications between campus law enforcement headquarters, campus police officers in the field, outside emergency and law enforcement agencies, and the public. Incumbents in this position receive, record and dispatch general and emergency information quickly, clearly, and accurately.

Incumbents at this level perform standard dispatch duties which include receiving and screening incoming emergency and public safety calls and communicating with campus law enforcement staff using the police radio systems to dispatch accordingly. Work involves the use of automated/computerized dispatch and police information systems and databases to input and retrieve data. Incumbents are required to work independently, react quickly, and demonstrate good judgment and discretion in stressful situations.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Position Information

Performance of standard dispatch communications duties involving receiving and relaying calls for assistance via telephone, radio or computer terminal; police department record-keeping and reporting functions; and related department support functions outlined in the core areas.

Day-to-day assignments are performed independently under general supervision once initial training is completed. Regular use of judgment and discretion is necessary to set priorities, assess the importance of information, and to react quickly and effectively.

Established protocols and procedures are followed in most instances. Incumbents are accountable for actions taken. Work involves regular, and often intense, contact with the campus community, general public, and campus and outside law enforcement and emergency agencies. Interaction requires tact and discretion.

Minimum Qualifications

Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.

Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, polygraph, physical and psychological examinations, and related requirements.

Typical knowledge and skill requirements:
  • Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
  • Ability to effectively converse using police radio systems.
  • Working knowledge of public safety-related agencies and the respective communication protocols.
  • Achievement of the P.O.S.T. Dispatcher certificate.
  • Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
  • Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine, and emergency situations.
  • Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
  • Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
  • Ability to provide clear and concise verbal directions quickly and accurately.
  • Ability to present and summarize information in a variety of written formats, using clear and concise language.
  • Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public and maintain composure in highly stressful situations or when dealing with difficult individuals.
  • Ability to maintain the confidentiality of sensitive information.

Preferred Qualifications

  • Ability to remain calm, act quickly and use good judgment in emergencies.
  • Ability to establish and maintain effective working relationships with co-workers and campus community.
  • Ability to interact courteously with all contacts.
  • Core Competencies - embody the following competencies:
  • Bias toward collaboration and teamwork.
  • Effective communication skills across a variety of venues.
  • Customer/Client Focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion.


The dispatch position is primarily an indoor operation. Incumbent will remain near, or in the dispatch console at all times.

Must be willing to work any shift assigned, may work holidays, weekends, and nights.

Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Must possess a valid California Driver's License. Position requires the use of state vehicle to attend events and visit off campus locations during work hours.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map