Manager of Operations Liaison (Mgr. of Maintenance Support)

  • BART
  • Oakland, California
  • Jan 01, 2022
Full Time Administration and Management Building Maintenance

Job Description


Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Conditions of Employment

All new or rehired San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov .

Department

Maintenance and Engineering

Pay and Benefits

BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2021 current employee cost $153.85 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents.

Pay Rate

Non-Represented Pay Band 09
$120,596.00 (min), $150,745.00 (mid), $182,703.00 (max)
Initial salary to start between $150,745.00 - $161,000.00 commensurate with experience


Posted Date

October 29, 2021

Closing Date

Open Until Further Notice
Initial application review will take place on or before November 29, 2021.
Note: Job announcement may be closed, canceled, or extended at any time.


Reports To

Division Manager of Operations Liaison (Sr. Manager of Maintenance Support)

Days Off

Variable

Who May Apply

All current BART employees and qualified individuals who are not yet BART employees.

Current Assignment

Directs, manages, supervises and coordinates the activities and operations of the Operations Division within the Operations Liaison Division including operations, maintenance and engineering interface with current District operations; represents various departments and divisions in Operations for construction projects; coordinates assigned activities with other divisions, departments and outside agencies; and provides highly responsible and complex administrative support to the Division Manager, Operations Liaison, and performs related duties as assigned. Assignment includes but not limited to:
  • Manages operations, services and activities in the Operations Liaison Division, including interfacing with different groups/departments; represent the operational safety interests of various departments and divisions - structures, facilities, train control, traction power, power/mechanical, communications, control systems and related functional areas.
  • Serves as the liaison for OL to other divisions, departments and outside agencies; provides technical assistance to division and group managers, executives, Labor and Legal Departments; negotiate and resolves sensitive and controversial issues.
  • Monitors and evaluates the efficiency and effectiveness of the division's service delivery methods and procedures; recommends appropriate service and staffing levels.
  • Plans, directs, coordinates and reviews the work plan for staff; assign work activities, projects and programs; reviews and evaluates work products, methods and procedures; meet with staff to identify and resolve problems.
  • Reviews engineering Site Specific Work Plans, design plans and specifications, identifies and resolves problems impacting operation safety, and coordinates project testing, acceptance and implementation.
  • Evaluates conceptual, preliminary and final design of new or newly modified systems and facilities; performs site visits and supervises the testing and delivery of systems; coordinates the modification of designs and specifications as necessary.
  • Mediates issues across Operations, Planning, Construction, Maintenance and other departments; prepares documentation to support, advise, outline, and recommend facts relevant to project construction safety and efficiency; develops, refines, advises work plans and objectives with District staff and outside contractors.
  • Prepares, administers and monitors consultant contracts.
  • Select, train, motivate and evaluate personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Bachelor's degree in engineering or business administration strongly preferred.
Extensive experience in 1) construction in a running railroad environment, 2) staff supervision, development and management, and 3) construction site safety, preferred.
Ideal incumbents will possess the following skills beyond the minimum qualifications:
  • Excellent problem-solving ability.
  • Excellent communication skills, including the ability to make clear presentations, produce concise technical reports, and explain complex/technical issues to BART management and leaders.
  • Expertise in Microsoft Suite: Word, Excel, PowerPoint, Access, etc.
  • Ability to work with multidisciplinary teams.
  • Understanding of critical path method scheduling.
  • Willingness to be on call 24 hours a day, 7 days at a time (in rotation with others), to work occasionally during overnight and weekend maintenance windows, and to work occasionally in noisy and dirty environments or in foul weather and in close proximity to moving trains.

Essential Job Functions

Directs, manages, supervises and coordinates the operations of Operations Liaisons Division that includes interfacing, representing and coordinating within the different departments at the District to facilitate the fruition and completion of various projects and activities within the District's Operating System.
Provides complex administrative and service delivery method research support to the Department Division Manager, Senior Operations Liaisons Supervisors, and Deputy Director of Engineering; performs related duties as assigned.
Liaisons and collaborates with other Divisions and Departments to ensure the success of all Capitol Projects including Measure RR Bond program delivery efforts.
Provides effective and responsive communication to projects with District concerns and sensitivities as relates to the operating system and patrons.
Reviews of site specific work plans, attending project meetings and applying for access to District operating system, facilities and properties.
Ensures the integrity of revenue service and the life-safety of patrons and employees.
Directs, motivates and leads staff; addressing personnel issues and compliance with District Operations Rules and Procedures
Monitors and updates software tracking and reporting through knowledge of scheduling and cost control applications.
Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
Coordinates Oversees and participates in the development and administration of the Division's annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
Provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
Serves as staff on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence.
Conducts a variety of maintenance studies, investigations and operational studies; recommends modifications to complex maintenance problems, programs, policies and procedures.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of engineering and maintenance support and equipment.
Responds to and resolves difficult and sensitive citizen inquiries and complaints.

Minimum Qualifications

Education: Bachelor's degree in Business Administration, Engineering or a closely related field from an accredited college or university.
Experience: The equivalent of five (5) years of full-time verifiable professional operation management, maintenance and construction or related experience, which must have included at least two (2) years of supervisory experience.
Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis.
Knowledge of:
  • Principles of safety in transit and facility operations
  • Principles and practices of preventive maintenance and repair for station, wayside and infrastructure equipment
  • District Labor Relations, Collective Bargaining Agreements, and Human Resources Policies
  • Principles and practices of project scheduling and management
  • Principles and practices of program development and administration
  • Principles and practices of budget preparation and administration
  • Principles of supervision, training and performance evaluation
  • Office procedures, methods, and equipment including computers
  • Related Federal, State and local laws, codes and regulations
Skill/Ability in:
  • Overseeing and directing the management of comprehensive maintenance, installation and repair programs
  • Selecting, supervising, training and evaluating staff
  • Participating in the development and administration of division goals, objectives and procedures
  • Preparing and administering large program budgets and contracts
  • Preparing clear and concise administrative and financial reports
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals
  • Researching, analyzing and evaluating new service delivery methods and techniques
  • Interpreting and applying Federal, State and local policies, laws and regulations
  • Communicating clearly and concisely, both orally and in writing
  • Establishing and maintaining effective working relationships with those contacted in the course of work
  • Scheduling, inventory and cost control, word processing and spreadsheet applications
  • Understanding of operations, services and activities
  • Selecting, training and motivating personnel

Selection Process

Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. Screening of preferred skills and experiences may be applied.

The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).

Application Process

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on EmployeeConnect.
External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Attachment of an updated resume is strongly preferred.

Applications must be complete by the closing date and time listed on the job announcement.
When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance.

To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.


Other Information

Please present documentation in support of any required licenses, degrees, or certifications upon request.
Working Conditions
Environmental Conditions: Office environment; field environment; electrical energy. Exposure to computer screens, noise, dust, grease, smoke, fumes, gases, heat, cold; work or inspect in confined spaces.
Physical Conditions: Will require maintaining physical condition necessary for walking on uneven surfaces, standing or sitting for prolonged periods of time; light lifting, bending, stooping, kneeling.



Essential Job Functions

Directs, manages, supervises and coordinates the activities and operations of the Operations Division within the Operations Liaison Division including operations, maintenance and engineering interface with current District operations; represents various departments and divisions in Operations for construction projects; coordinates assigned activities with other divisions, departments and outside agencies; and provides highly responsible and complex administrative support to the Division Manager, Operations Liaison, and performs related duties as assigned. Assignment includes but not limited to:
  • Manages operations, services and activities in the Operations Liaison Division, including interfacing with different groups/departments; represent the operational safety interests of various departments and divisions - structures, facilities, train control, traction power, power/mechanical, communications, control systems and related functional areas.
  • Serves as the liaison for OL to other divisions, departments and outside agencies; provides technical assistance to division and group managers, executives, Labor and Legal Departments; negotiate and resolves sensitive and controversial issues.
  • Monitors and evaluates the efficiency and effectiveness of the division's service delivery methods and procedures; recommends appropriate service and staffing levels.
  • Plans, directs, coordinates and reviews the work plan for staff; assign work activities, projects and programs; reviews and evaluates work products, methods and procedures; meet with staff to identify and resolve problems.
  • Reviews engineering Site Specific Work Plans, design plans and specifications, identifies and resolves problems impacting operation safety, and coordinates project testing, acceptance and implementation.
  • Evaluates conceptual, preliminary and final design of new or newly modified systems and facilities; performs site visits and supervises the testing and delivery of systems; coordinates the modification of designs and specifications as necessary.
  • Mediates issues across Operations, Planning, Construction, Maintenance and other departments; prepares documentation to support, advise, outline, and recommend facts relevant to project construction safety and efficiency; develops, refines, advises work plans and objectives with District staff and outside contractors.
  • Prepares, administers and monitors consultant contracts.
  • Select, train, motivate and evaluate personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Bachelor's degree in engineering or business administration strongly preferred.
Extensive experience in 1) construction in a running railroad environment, 2) staff supervision, development and management, and 3) construction site safety, preferred.
Ideal incumbents will possess the following skills beyond the minimum qualifications:
  • Excellent problem-solving ability.
  • Excellent communication skills, including the ability to make clear presentations, produce concise technical reports, and explain complex/technical issues to BART management and leaders.
  • Expertise in Microsoft Suite: Word, Excel, PowerPoint, Access, etc.
  • Ability to work with multidisciplinary teams.
  • Understanding of critical path method scheduling.
  • Willingness to be on call 24 hours a day, 7 days at a time (in rotation with others), to work occasionally during overnight and weekend maintenance windows, and to work occasionally in noisy and dirty environments or in foul weather and in close proximity to moving trains.

Essential Job Functions

Directs, manages, supervises and coordinates the operations of Operations Liaisons Division that includes interfacing, representing and coordinating within the different departments at the District to facilitate the fruition and completion of various projects and activities within the District's Operating System.
Provides complex administrative and service delivery method research support to the Department Division Manager, Senior Operations Liaisons Supervisors, and Deputy Director of Engineering; performs related duties as assigned.
Liaisons and collaborates with other Divisions and Departments to ensure the success of all Capitol Projects including Measure RR Bond program delivery efforts.
Provides effective and responsive communication to projects with District concerns and sensitivities as relates to the operating system and patrons.
Reviews of site specific work plans, attending project meetings and applying for access to District operating system, facilities and properties.
Ensures the integrity of revenue service and the life-safety of patrons and employees.
Directs, motivates and leads staff; addressing personnel issues and compliance with District Operations Rules and Procedures
Monitors and updates software tracking and reporting through knowledge of scheduling and cost control applications.
Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
Coordinates Oversees and participates in the development and administration of the Division's annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
Provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
Serves as staff on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence.
Conducts a variety of maintenance studies, investigations and operational studies; recommends modifications to complex maintenance problems, programs, policies and procedures.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of engineering and maintenance support and equipment.
Responds to and resolves difficult and sensitive citizen inquiries and complaints.

Minimum Qualifications

Education: Bachelor's degree in Business Administration, Engineering or a closely related field from an accredited college or university.
Experience: The equivalent of five (5) years of full-time verifiable professional operation management, maintenance and construction or related experience, which must have included at least two (2) years of supervisory experience.
Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis.
Knowledge of:
  • Principles of safety in transit and facility operations
  • Principles and practices of preventive maintenance and repair for station, wayside and infrastructure equipment
  • District Labor Relations, Collective Bargaining Agreements, and Human Resources Policies
  • Principles and practices of project scheduling and management
  • Principles and practices of program development and administration
  • Principles and practices of budget preparation and administration
  • Principles of supervision, training and performance evaluation
  • Office procedures, methods, and equipment including computers
  • Related Federal, State and local laws, codes and regulations
Skill/Ability in:
  • Overseeing and directing the management of comprehensive maintenance, installation and repair programs
  • Selecting, supervising, training and evaluating staff
  • Participating in the development and administration of division goals, objectives and procedures
  • Preparing and administering large program budgets and contracts
  • Preparing clear and concise administrative and financial reports
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals
  • Researching, analyzing and evaluating new service delivery methods and techniques
  • Interpreting and applying Federal, State and local policies, laws and regulations
  • Communicating clearly and concisely, both orally and in writing
  • Establishing and maintaining effective working relationships with those contacted in the course of work
  • Scheduling, inventory and cost control, word processing and spreadsheet applications
  • Understanding of operations, services and activities
  • Selecting, training and motivating personnel

Selection Process

Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. Screening of preferred skills and experiences may be applied.

The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).

Application Process

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on EmployeeConnect.
External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Attachment of an updated resume is strongly preferred.

Applications must be complete by the closing date and time listed on the job announcement.
When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance.

To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.


Other Information

Please present documentation in support of any required licenses, degrees, or certifications upon request.
Working Conditions
Environmental Conditions: Office environment; field environment; electrical energy. Exposure to computer screens, noise, dust, grease, smoke, fumes, gases, heat, cold; work or inspect in confined spaces.
Physical Conditions: Will require maintaining physical condition necessary for walking on uneven surfaces, standing or sitting for prolonged periods of time; light lifting, bending, stooping, kneeling.

Job Address

Oakland, California United States View Map