Senior Manager of Talent Development (506213)

  • California State University (CSU) Chancellor's Office
  • Long Beach, California
  • Nov 28, 2021
Full Time Administration and Management

Job Description


Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Senior Manager of Talent Development. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.


Commensurate with qualifications and experience.


Administrator II

Position Information

The California State University, Office of the Chancellor, is seeking a Senior Manager of Talent Development to play a key role in designing, developing and delivering professional development courses, classes and programs for all employees across the CSU. This work includes collaborating with key stakeholders (such as HR, SMEs, workforce planning teams and vendors) to identify organizational needs; creating and sourcing suitable educational materials for in-person and online delivery; facilitating in-person and virtual classes; evaluating the efficacy and cost-effectiveness of professional development offerings; and designing post-program activities for ongoing development. In short, this position will help ensure that the CSU is developing the skills and capabilities of all its employees in an effective, targeted way that supports personal development and engagement, and promotes the growth of our organization. This position will report to the Senior Director of Learning & Development.

This position is full-time temporary with benefits


Under the general direction of the Senior Director, Learning & Development, the Senior Manager of Talent Development will perform tasks and duties as follows:

Manage, facilitate and maintain existing systemwide professional development programs for current and aspiring managers.

-Own and manage the CSU's proprietary supervisory training program to ensure accuracy and relevance of all facilitator and learner materials.

-Facilitate in-person and virtual offerings of the program for Chancellor's Office staff and as needed, campus or systemwide sessions.

-Promote and coordinate cross-campus offerings of the program to support off-schedule needs.

-Schedule annual train-the-facilitator sessions to certify campus trainers.

-As necessary, engage and coordinate with external vendors to deliver the program.

-Ensuring the program is implemented consistently across the CSU system.

Oversee existing talent development initiatives that support CSU employees at all levels of the organization (from new-hires to experienced leaders).

-Oversee and manage the curation of themed curricula (learning bundles) for targeted development of technical and soft skills, topical themes and selected job roles.

-Curate and create customized learning resources to support the CSU's core and leadership competencies.

-Maintain new-hire onboarding resources, ensuring accuracy, relevance and consistency across the CSU.

-Coordinate, promote and expand cross-campus development programs and classes, maximizing CSU resources and extending the reach of each campus's expertise.

-Support the CSU's Leadership Development Academy and Executive Leadership Program by researching and sourcing relevant materials, scheduling internal and external facilitators, and maintaining collaboration tools (e.g., Sharepoint repositories and listservs).

-Maintain learning materials (online and print-based) to ensure accuracy and accessibility for all CSU employees.

-Act as initial point of contact for systemwide learning initiatives, ensuring smooth delivery of programs and successful learning outcomes for participants at all levels of the organization.

-Create and implement dashboards and scorecards to evaluate the effectiveness of professional development efforts, identifying areas for adjustment to ensure continued value and relevance for CSU participants, as well as alignment with adult learning research and best practices.

Design, develop and deliver new learning materials and programs (online and in-person) to improve CSU employees' skills and help meet the CSU's strategic goals.

-Work closely with the Senior Director of Learning & Development, plus campus L&D and HR teams, to identify current knowledge and skills gaps.

-Conduct needs assessments, surveys and focus groups to anticipate future staff and organizational development opportunities.

-Research, plan and write training proposals that promote learning, encourage career development, strengthen employee engagement and help achieve strategic CSU goals.

-Collaborate with L&D teammates, campus partners and other CSU stakeholders to design and develop new learning materials, workshops and programs that address professional development needs. Examples include online courses, job aids and toolkits as well as in-person classes and programs.

-Facilitate custom CSU learning experiences (webcasts, virtual classes, in-person training) to develop CSU employees' knowledge, skills and competencies.

-Design systemwide marketing materials to promote new L&D programs and encourage continuous growth for employees.

-Evaluate the effectiveness of new talent development efforts, using participant and stakeholder feedback to improve the value and relevance of learning materials and programs.

-Provide advice and expertise in the use of existing technology for collaborative learning and communication.

-Research and promote valuable trends in organizational and professional development.

-Implement creativity and innovation in learning tools and practices, encouraging colleagues to embrace experimentation, change, and continuous improvement in the workplace.

Promote professional development opportunities that foster a culture of learning and collaboration, enhance employee engagement and confirm the CSU as a workplace of choice.

-Endorse and support systemwide programs and platforms, acting as ambassador for all L&D services including CSU's Got Talent webinars, centralized Learning Management Systems (staff and student-facing), HR compliance and EHS training, and other cross-campus initiatives.

-Serve as the interface between systemwide L&D and campus partners (L&D teams, HR, etc.) in the sharing, promotion and distribution of professional development opportunities beyond campus borders.

-Prepare and edit promotional materials advertising systemwide initiatives for distribution via campuses, CSYou and other communication channels to CSU staff.

-Update and manage the L&D orientation materials and training catalog.

Foster cross-campus collaboration to share expertise and maximize resources, leveraging synergies and partnerships across the CSU.

-Maximize synergies across campuses to share and standardize CSU best practices for enhancing employee engagement and fostering a collaborative learning culture.

-Co-facilitate and promote the CSU's professional development network and community of practice.

-Collaborate with L&D team members across the CSU system to promote cohesion and integration with other core talent programs, curriculum and concepts.

Stakeholder engagement

-Consult with campus and Chancellor's Office Human Resources partners, Workforce Planning teams, Learning & Development personnel, subject-matter experts, vendors and other key stakeholders to perform periodic needs analysis.

-Build relationships with learning industry leaders and vendors, adopting best practices as appropriate for CSU learning and development teams.

Vendor management

-Identify and support the hiring of learning developers and facilitators to create and deliver both virtual and in-person training.

-Prepare RFPs for learning-associated services by identifying CSU requirements, subject-matter specifics, evaluation criteria, and rating of vendor responses to filter selections.

-Review and approve vendor deliverables including learning content (online courses and classroom materials) plus delivery platforms (learning management systems, classroom collaboration tools etc.) to ensure accuracy and suitability for CSU learning needs.


This position requires:

-Bachelor's degree in education, communication, human resources, psychology or related field awarded by an accredited four-year higher education institution.

-Master's degree in education, communication, human resources or related field from an accredited institution.

-Minimum of three years of experience in the training (or related) field, preferably in higher education.

-Proven ability to design and develop professional development programs using a blended learning approach.

-Accomplished facilitator able to deliver engaging and thought-provoking workshops (in person and online) for employees at all levels of the organization.

-Working knowledge of adult learning theories and instructional design principles.

-Experience with learning development software and collaboration tools (such as Articulate 360, Captivate, MS Teams, Photoshop, Zoom)

-Working knowledge of usability best practices for online materials and experiences.

-Working knowledge of web accessibility standards (e.g., Section 508) and universal design for learning (UDL).

-Experience with measurement of training outcomes.

-Experience in launching new program initiatives, including the design of change management, project management and marketing/communications plans.

-Knowledge of capabilities and functional operation of learning management systems.

-Ability to speak on microphone or in front of a broadcast camera on an impromptu basis.

-Demonstrated experience of a customer service orientation.

-Proven ability to work effectively as part of a team.

-Exceptional communicator and facilitator.

-Proficiency in MS Office suite.

-Ability to travel up to 20%.

Preferred Qualifications

-Experience of managing or directing others.

-Experience of working in a university environment.

-Certifications in psychometric tools such as DISC, Strengths, True Colors.

Application Period

Priority consideration will be given to candidates who apply by November 23, 2021. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at:


This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States.

COVID19 Vaccination Requirement

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The systemwide policy can be found at

Mandated Reporter Per CANRA

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.


The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.

Closing Date/Time: Open until filled

Job Address

Long Beach, California 90802 United States View Map