Instructional Design Specialist, AFSCME

  • BART
  • Oakland, California
  • Nov 28, 2021
Full Time Information Technology and Communication Services

Job Description


Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Conditions of Employment

All new or rehired San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov .

Department

Maintenance & Engineering Technical Training

Pay and Benefits

BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2021 current employee cost $153.85 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents.

Pay Rate

AFSCME Pay Band E
Minimum: $105,106.44/year - Maximum: $136,638.03/year
Note: Initial salary offer will be between $105,106.44/year - $120,872.00/year and will be commensurate with experience and education.

Posted Date

September 29, 2021

Closing Date

Open until filled/further notice
Note: Initial application review will begin on October 18, 2021

Reports To

Manager of Operations Training and Development or designee

Days Off

Saturday and Sunday, with occasional need to work evenings/weekends

Who May Apply

All current BART employees and qualified individuals who are not yet BART employees.

Current Assignment

NOTE: This position requires a supplemental questionnaire. Please see "Note" section at the end of the posting.
This job announcement will be used to fill one (1) vacancy. This position supports District wide training activities especially as they relate to reporting, configuration and maintenance of the Learning Management System (Pathlore) and other training dedicated software packages and infrastructure. The selected incumbent will be responsible for vendor relationships, evaluating District needs and recommending product features, and integrating vendor products into LMS. Understanding of SCORM compliance, file types, formats and compression methods required. Strong technical and data analytic skills combined with the ability to determine customer requirements and craft practical solutions are key to success. Partner with clients to turn data into information that assists in making fact-based training decisions. Install and train users on infrastructure upgrades (hardware and software) to support growing training departments and increased online delivery (synchronous and asynchronous). Provide support to end users and troubleshoot system issues. In partnership with clients, utilize expertise, from design through creation, to produce interactive classes for asynchronous delivery. The successful candidate can communicate a vision and then manage the nuts and bolts of timely implementation, while working with non-technical staff.
Experience with the following software packages preferred: Pathlore, Questionmark, Crystal Reports, Captivate.

Essential Job Functions

1. Maintains assigned systems infrastructure for the Districtwide learning management system, testing and reporting systems; defines business reporting requirements and related data analytics and visualization needs; recommends, plans, and implements changes to existing systems and processes to streamline and improve department operations; creates and modifies reports as required.
2. Establishes, maintains, and executes processes to monitor data accuracy and the importing of data from multiple sources.
3. Assists content developers in the selection of appropriate methodologies, design of lesson plans and technology-based training in specific program areas and training objective development.
4. Maintains and updates knowledge in instructional design techniques and learning related technology and systems; develops evaluation tools to assess the effectiveness of training; validates training programs meet objectives and recommends appropriate changes.
5. Develops scripts, screens, and flowcharts for use in technology-based-training programs.
6. Works closely with media and documentation staff to produce audio-visual materials and assists content developers with incorporation of media into programs.
7. Facilitates communication between programmers, content developers and vendors.
8. Establishes and maintains relationships with external vendors whose products interface with assigned systems.
9. Train staff on the use of training related systems and provides end-user support.
10. Maintains records, document procedures, and prepares reports of work performed.

Minimum Qualifications

Education : Possession of a Bachelor's degree in instructional design, online training, education, counseling, or related field from an accredited college or university.
Experience : The equivalent of three (3) years of (full-time equivalent) verifiable professional experience developing and utilizing technology-based training programs including systems design and maintenance of training programs or related experience.
Substitution : Additional training experience as described above may be substituted for education on a year-for-year basis. A college degree is preferred.
Knowledge of :
- Principles and practices of employee development and training
- Principles and practices of information systems design and data processing
- Principles and practices of program development and administration
- Principles and practices of data visualization
- Instructional systems design process and the applicable roles for technology-based-training
- Methods of identifying training needs in an industrial setting
- Training methodologies, and techniques, especially as they relate to technology
- Designing and utilizing digital audio-visual material
- Methods of building interactivity and interest into technology-based programs
- Vendors, consultants and potential sources of technology-based training courses or materials
- Windows, MS word or other work processing programs
- Query languages and report writers, SQL preferred
- File types, formats, compression methods and principles for data integration
- Hardware and server configuration
Skill/Ability in :
- Identifying and assessing existing training methods
- Participating in the management of a comprehensive information systems program
- Utilizing a variety of programming languages
- Evaluating and selecting systems hardware and software systems
- Researching and analyzing complex situations and recommending solutions
- Identifying and assessing existing training methods, tools and systems
- Analyzing varied departmental needs and recommending training solutions
- Designing varied audio-visual materials to support instructional activities
- Script writing or technical writing
- Facilitating or coaching teams
- Modularizing training materials
- Instructional design
- Writing and maintaining accurate documentation
- Evaluating the results of instructional programs
- Maintaining accurate documentation of development activities
- Evaluating applicability of outside training consultants and vendors and recommending and monitoring such programs
- Prioritizing and managing multiple issues at once, working under pressure and consistently meeting deadlines
- Written and verbal communication
- Establishing and maintaining effective working relationships with those contacted in the course of the work
Other Requirements : May be required to work occasional off-hours shifts to administer training programs

Selection Process

This position is represented by American Federation of  State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met.  Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements.  Pre-employment processing will also include a background check.  (Does not apply to current full-time District employees unless specific job requires additional evaluations)

The selection process for this position will be in accordance with the applicable collective bargaining agreement.

Application Process

External applicants may only apply online, at www.bart.gov/jobs.  Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.   

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART.  Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. 

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties.  On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

Applications must be complete by the closing date and time listed on the job announcement.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.


Other Information

Please note that any job announcement may be closed or canceled at any time.
Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.

Note

This position requires a supplemental questionnaire.

INSTRUCTIONS:
The purpose of this Supplemental Questionnaire is to obtain job-related information needed to identify the most-qualified applicants in the selection process for this position. Clarity and completeness of answers are factors that may be considered in the evaluation process. Omitted information cannot be considered or assumed. Completion of this material is a required part of the selection process. Please do not respond to these questions by indicating "see resume." Please be sure to include your name and the job you are applying for on your Supplemental Questionnaire. Candidates who do not properly complete the Supplemental Questionnaire will no longer be under consideration for this position. Please note that all applications and Supplemental Questionnaires must be received on or before the closing date of this posting.

For your convenience, please attach your completed Supplemental Questionnaire as an additional attachment to your online application. After you've submitted your application, you can attach your Supplemental Questionnaire by taking the following seven steps:

1) Be sure you are signed into the account that you created when you applied
2) At the top of the page, click the "My Activities" tab
3) Scroll to the bottom of the page and click the "Add Attachment" button
4) Select the attachment type "Other Attachment" from the drop-down menu and title the attachment "Supplemental Questionnaire"
4) Click the "Upload Attachment" button
5) Browse for the appropriate file to attach, select it, and click open
6) Click the "Upload" button
7) Click the "Save" button
8) You will be able to see your attachment under the "Cover Letters and Attachments" section under the "My Activities" tab

If you have problems with the attachment process, please call the Employment Help Line at (510) 464-6112. In response to each question, please be sure to include the following information:

Name of Employer
Job Title
Length of Experience
---------------------------------
1. List the report writing software you are experienced with and the programming language used. Provide a PDF of a report you created from scratch. Describe the purpose of the report and include details of how the database fields, tables and other structures were used to build the report.
2. List the training related database software you have used in each category below:
Learning Management Systems Testing Content Management Include how many years of experience and the three tasks you most commonly executed with each.
3. List the authoring tools and video editing software you have used. Describe a specific project you worked on using one of those tools and your role on the project.

Note

When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance.

To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.



Essential Job Functions

NOTE: This position requires a supplemental questionnaire. Please see "Note" section at the end of the posting.
This job announcement will be used to fill one (1) vacancy. This position supports District wide training activities especially as they relate to reporting, configuration and maintenance of the Learning Management System (Pathlore) and other training dedicated software packages and infrastructure. The selected incumbent will be responsible for vendor relationships, evaluating District needs and recommending product features, and integrating vendor products into LMS. Understanding of SCORM compliance, file types, formats and compression methods required. Strong technical and data analytic skills combined with the ability to determine customer requirements and craft practical solutions are key to success. Partner with clients to turn data into information that assists in making fact-based training decisions. Install and train users on infrastructure upgrades (hardware and software) to support growing training departments and increased online delivery (synchronous and asynchronous). Provide support to end users and troubleshoot system issues. In partnership with clients, utilize expertise, from design through creation, to produce interactive classes for asynchronous delivery. The successful candidate can communicate a vision and then manage the nuts and bolts of timely implementation, while working with non-technical staff.
Experience with the following software packages preferred: Pathlore, Questionmark, Crystal Reports, Captivate.

Essential Job Functions

1. Maintains assigned systems infrastructure for the Districtwide learning management system, testing and reporting systems; defines business reporting requirements and related data analytics and visualization needs; recommends, plans, and implements changes to existing systems and processes to streamline and improve department operations; creates and modifies reports as required.
2. Establishes, maintains, and executes processes to monitor data accuracy and the importing of data from multiple sources.
3. Assists content developers in the selection of appropriate methodologies, design of lesson plans and technology-based training in specific program areas and training objective development.
4. Maintains and updates knowledge in instructional design techniques and learning related technology and systems; develops evaluation tools to assess the effectiveness of training; validates training programs meet objectives and recommends appropriate changes.
5. Develops scripts, screens, and flowcharts for use in technology-based-training programs.
6. Works closely with media and documentation staff to produce audio-visual materials and assists content developers with incorporation of media into programs.
7. Facilitates communication between programmers, content developers and vendors.
8. Establishes and maintains relationships with external vendors whose products interface with assigned systems.
9. Train staff on the use of training related systems and provides end-user support.
10. Maintains records, document procedures, and prepares reports of work performed.

Minimum Qualifications

Education : Possession of a Bachelor's degree in instructional design, online training, education, counseling, or related field from an accredited college or university.
Experience : The equivalent of three (3) years of (full-time equivalent) verifiable professional experience developing and utilizing technology-based training programs including systems design and maintenance of training programs or related experience.
Substitution : Additional training experience as described above may be substituted for education on a year-for-year basis. A college degree is preferred.
Knowledge of :
- Principles and practices of employee development and training
- Principles and practices of information systems design and data processing
- Principles and practices of program development and administration
- Principles and practices of data visualization
- Instructional systems design process and the applicable roles for technology-based-training
- Methods of identifying training needs in an industrial setting
- Training methodologies, and techniques, especially as they relate to technology
- Designing and utilizing digital audio-visual material
- Methods of building interactivity and interest into technology-based programs
- Vendors, consultants and potential sources of technology-based training courses or materials
- Windows, MS word or other work processing programs
- Query languages and report writers, SQL preferred
- File types, formats, compression methods and principles for data integration
- Hardware and server configuration
Skill/Ability in :
- Identifying and assessing existing training methods
- Participating in the management of a comprehensive information systems program
- Utilizing a variety of programming languages
- Evaluating and selecting systems hardware and software systems
- Researching and analyzing complex situations and recommending solutions
- Identifying and assessing existing training methods, tools and systems
- Analyzing varied departmental needs and recommending training solutions
- Designing varied audio-visual materials to support instructional activities
- Script writing or technical writing
- Facilitating or coaching teams
- Modularizing training materials
- Instructional design
- Writing and maintaining accurate documentation
- Evaluating the results of instructional programs
- Maintaining accurate documentation of development activities
- Evaluating applicability of outside training consultants and vendors and recommending and monitoring such programs
- Prioritizing and managing multiple issues at once, working under pressure and consistently meeting deadlines
- Written and verbal communication
- Establishing and maintaining effective working relationships with those contacted in the course of the work
Other Requirements : May be required to work occasional off-hours shifts to administer training programs

Selection Process

This position is represented by American Federation of  State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met.  Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements.  Pre-employment processing will also include a background check.  (Does not apply to current full-time District employees unless specific job requires additional evaluations)

The selection process for this position will be in accordance with the applicable collective bargaining agreement.

Application Process

External applicants may only apply online, at www.bart.gov/jobs.  Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.   

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART.  Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. 

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties.  On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

Applications must be complete by the closing date and time listed on the job announcement.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.


Other Information

Please note that any job announcement may be closed or canceled at any time.
Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.

Note

This position requires a supplemental questionnaire.

INSTRUCTIONS:
The purpose of this Supplemental Questionnaire is to obtain job-related information needed to identify the most-qualified applicants in the selection process for this position. Clarity and completeness of answers are factors that may be considered in the evaluation process. Omitted information cannot be considered or assumed. Completion of this material is a required part of the selection process. Please do not respond to these questions by indicating "see resume." Please be sure to include your name and the job you are applying for on your Supplemental Questionnaire. Candidates who do not properly complete the Supplemental Questionnaire will no longer be under consideration for this position. Please note that all applications and Supplemental Questionnaires must be received on or before the closing date of this posting.

For your convenience, please attach your completed Supplemental Questionnaire as an additional attachment to your online application. After you've submitted your application, you can attach your Supplemental Questionnaire by taking the following seven steps:

1) Be sure you are signed into the account that you created when you applied
2) At the top of the page, click the "My Activities" tab
3) Scroll to the bottom of the page and click the "Add Attachment" button
4) Select the attachment type "Other Attachment" from the drop-down menu and title the attachment "Supplemental Questionnaire"
4) Click the "Upload Attachment" button
5) Browse for the appropriate file to attach, select it, and click open
6) Click the "Upload" button
7) Click the "Save" button
8) You will be able to see your attachment under the "Cover Letters and Attachments" section under the "My Activities" tab

If you have problems with the attachment process, please call the Employment Help Line at (510) 464-6112. In response to each question, please be sure to include the following information:

Name of Employer
Job Title
Length of Experience
---------------------------------
1. List the report writing software you are experienced with and the programming language used. Provide a PDF of a report you created from scratch. Describe the purpose of the report and include details of how the database fields, tables and other structures were used to build the report.
2. List the training related database software you have used in each category below:
Learning Management Systems Testing Content Management Include how many years of experience and the three tasks you most commonly executed with each.
3. List the authoring tools and video editing software you have used. Describe a specific project you worked on using one of those tools and your role on the project.

Note

When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance.

To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.

Job Address

Oakland, California United States View Map