Emergency Communications Officer - Public Safety

  • HANOVER COUNTY, VA
  • Hanover, Virginia
  • Nov 28, 2021
Full Time Community Relations or PR and Marketing Emergency Management Public Safety
  • Salary: $37,444.00 - $53,095.00 Annually USD

Job Description

Description

General Description: This is a technical position. The incumbent performs complex tasks in the operation of the County 911 system.

Organization: The Communications Officer position is part of Hanover County's Career Development Program (CD). The Communications Officer Ladder has four levels ranging from Communications Officer I to Senior Communications Officer. Incumbents report to a Communications Supervisor and supervise no staff. However, Senior Communications Officers may serve as workflow leaders to lower level Officers.

Essential Functions:
• Answers emergency and service-related calls.
• Monitors alarms, security systems and radio traffic, responding as needed.
• Operates radio consoles, prioritizing and dispatching calls for service.
• Enters emergency and service-related data into the Computer Aided
Dispatch (CAD) System.
• Tracks unit activity in the CAD System.
• Operates VCIN/NCIC terminals.
• Researches computerized data and information.
• Plays back digital recordings.
• Completes logs and other documentation related to 911 activities.
• Perform related work as assigned

Working Conditions:
A. Hazard
• Customers - Contact with customers in difficult situations
• Conditions - Noisy and stressful work environment
B. Environment
• Office
C. Physical Effort
• Boxes of Paper - May be able to lift up to twenty (20) pounds
D. Non-exempt

Knowledge, Skills and Abilities: Must be able to read, hear and speak the English language. Must be able to perform multiple tasks concurrently. Ability to communicate with callers using a TDD, desired. Ability to monitor traffic and handle messages over the North Anna Insta-phone Network, desired. Knowledge of the geographical layout of Hanover County and the ability to read maps and to provide directions, preferred. Ability to analyze situations and react swiftly and rationally in high stress situations.

Education, Experience and Training: High school diploma or equivalent, required. Higher levels on the Career Ladder require experience and additional training. Related experience desired as follows: 1 year @ level II, 2-3 years @ level III, and 3-5 years @ the Senior level. Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable.

Special Conditions:
• Must be at least eighteen (18) years old
• U. S. Citizen
• Complete Criminal Background Investigation
• Twelve-month probationary period
• Work beyond normal work schedule
• Shift Work, including weekends, holidays and nights
• Pre-employment Physical Examination/Drug Test/Audiometric and
repeated regularly thereafter
• Pre-employment CRITICALL Test
• Essential staff designation
• Must wear uniform

Revision Date: January 2013

Special Instructions to Applicants

All screened applicants will be contacted by email regarding testing and interviews. Included in the email will be a pre-screen worksheet that must be completed in your own handwriting and notarized prior to testing and submitted as a PDF through email for review. Applicants selected to test will be sent information on testing and provided a link for on-line testing of the CRITICALL test - an automated computerized test. Those passing will be contacted regarding taking an On-line values/skills assessment and those selected will be contacted regarding a panel interview (which will possibly be done through ZOOM). After the interview those applicants will be contacted who have been selected for a Background Investigation to be administered by the Hanover County Sheriff's Office.

If you are selected for this position, YOU WILL BE REQUIRED TO PROVIDE A COPY OF YOUR DIPLOMA/DEGREE AND CERTIFICATIONS.



AGE (18 YOA)
HS GRAD OR EQUIVALENT
US CITIZEN
  • PASS CRITICALL TESTING (VALUES ASSESSMENT)
  • ORAL INTERVIEW BOARD RECOMMENDATION
  • SUCCESSFUL BACKGROUND INVESTIGATION RECOMMENDATION - TO INCLUDE:
  • NO HISTORY OF DRUG OR ALCOHOL ABUSE
  • NO FELONY CONVICTIONS OR HABITUAL MISDEAMNOR CONVICTIONS
  • GOOD CHARACTER AND REPUTATION
  • PASS PHYSICAL/DRUG TEST

Closing Date/Time: Continuous

Job Address

Hanover, Virginia United States View Map