Sheriff's Communications Dispatcher Level I/II

  • Sacramento County, CA
  • Sacramento, California
  • Sep 25, 2021
Dispatch and Telecommunications Information Technology and Communication Services Public Safety
  • Salary: $65,813.76 - $87,988.32 Annually USD

Job Description

The Position

This is a limited continuous filing exam. The filing cut-offs are at 5:00 pm on:
10/8/21, 11/5/21 (final cut-off)

Level 1 - $5,484.48 - $6,665.92/month
Level 2 - $6,032.58 - $7,332.36/month


Under supervision, the Sheriff's Communication Dispatcher Level I/II operates a control position at a console, the Sheriff's Computer Aided Dispatch System, in the transmission of telecommunication visual images and conventional two-way radio messages to mobile patrol units.

Sheriff Communication Dispatcher (Level I) is the entry/training level in the dispatcher class. Incumbents are trained in department policies, procedures, and specialized equipment through on-the-job training. Work is completed under close supervision and reviewed during performance and upon completion.

Sheriff's Communication Dispatcher (Level II) is the journey level in the dispatcher class. Incumbents work under the supervision of sworn personnel; however, they are expected to exercise independent judgment in responding promptly and effectively to multiple competing demands from the public and mobile field units.
Watch to Explore your career with purpose

Examples of Knowledge and Abilities

Knowledge of
  • Business English usage, grammar, punctuation, spelling, vocabulary
  • Report writing techniques
  • Major streets, highways and districts in Sacramento County
  • Federal Communications Commission rules and regulations as specified in "Public Safety Radio Services"
  • Radio codes currently used in the Sheriff's Department
  • Penal codes currently used in the Sheriff's Department
Ability to
  • Operate communications equipment by performing multiple hand and foot functions simultaneously
  • Learn to operate a video data communications terminal
  • Remain calm in emergencies
  • Understand, retain, and transmit data while performing several functions at one time
  • Analyze situations accurately and take effective action
  • Read and interpret maps
  • Use tact and persuasion to calm emotional callers and obtain complete information on reported incidents
  • Speak English clearly and concisely
  • Read and write English at a level necessary for effective job performance


Employment Qualifications

Minimum Qualifications

LEVEL I:
Possession of a valid typing certificate of 40 net words per minute from clear copy.
And
Either:
1. One year of full-time experience as a Sheriff's 911 Call Dispatcher in Sacramento County service

Or:
2. Two years of full-time experience in a private or governmental agency involving extensive public contact in a stressful environment, receiving and resolving complaints, assisting in emergency situations, or coordinating many tasks simultaneously.

LEVEL II: Possession of a valid typing certificate of 40 net words per minute from clear copy.
And
Either:
1. One year of full-time experience as Sheriff's Communications Dispatcher (Level I) in Sacramento County service

Or:
2. Three years of full-time experience in a private or governmental agency involving extensive public contact in a stressful environment, receiving and resolving complaints, assisting in emergency situations, and coordinating many tasks simultaneously. At least one year of the required experience must have involved dispatching to mobile units.

Note: Volunteer experience in the above pattern may be substituted on the basis of 173.6 hours = 21.7 days = one work month.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications indicate a typing certificate is required, applicants must submit proof. Failure to submit proof of requirements may result in disqualification from the examination. Typing Certificate requirements can be found by clicking here or by obtaining the requirements from the Employment Services Division office.

Special Requirements
  1. Criminal History and Background Check: Candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriff's Department.
  2. Prior to appointment, applicant must successfully pass a medical examination and psychological screening.
  3. Must be able to visually distinguish between red, green, and orange colors.
  4. Have normal hearing in both ears, and good eye/hand coordination and finger dexterity.
  5. Hours of Work: Applicants must be willing to work shift assignments, holidays and weekends as required.
  6. Conform to departmental uniform standards.
Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.

County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service

Email EmployOffice@Saccounty.net
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net


  • Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
  • Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
  • Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
  • Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
  • A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.
  • Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
  • The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
  • Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
  • If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
  • Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
  • If you have no experience, write "no experience" for the appropriate question.
  • For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
  • If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQ's)

For information regarding County jobs:
  • www.saccountyjobs.net
Closing Date/Time: 11/5/2021 5:00 PM Pacific

Job Address

Sacramento, California United States View Map