Assistant to the City Manager for Child and Youth Success

  • City of San Jose
  • San Jose, California
  • Sep 22, 2021
Full Time Project Management
  • Salary: USD USD

Job Description

About the Office of Administration, Policy, and Intergovernmental Relations

The City Manager’s Office provides strategic leadership that supports the Mayor and City Council, and motivates the organization to deliver high quality services that meet the community’s needs. The City Manager’s Office of Administration, Policy, and Intergovernmental Relations, under the direction of the Director, coordinates internal budgets and hiring, citywide public policy, and legislative affairs. It provides the City’s Leaders, Administrators, Directors, and staff with support, coordination, research, and strategic analysis of the city’s critical needs, programs, policies, and services.

About the Position

The Assistant to the City Manager is a key member of the Office of Administration, Policy, and Intergovernmental Relations (API).  While embedded in API, the position will assist the Deputy City Manager overseeing the Neighborhood Services City Service Area (CSA) by providing the support needed to ensure greater capacity and alignment of program and policy priorities, internally and externally, that create a continuum of support for children and youth in San José. Specifically, the position will advance organizational and programmatic alignment related to opportunities for children and youth from low-income families, including the City’s pre-existing youth programs led by the Parks, Recreation, and Neighborhood Services (PRNS) and the Library Departments. The position is responsible for facilitation and collaboration across Departments to advance the development, implementation, and evaluation of programs and services that support children and youth and other services that resolve critical issues for families. This position assists both internal and external stakeholders to achieve City goals and will be dedicated to achieving greater uniformity of standards and performance metrics across programs that support program evaluation, scaling effective programs and policies, and establishing best practices.

The ideal candidate will have a passion for advancing race equity, significant experience in policy analysis, proficient understanding of data collection and data-driven decision making, and community and government relations experience; the successful candidate should also enjoy working in multi-disciplinary teams and understand administrative functions in the public sector with an enthusiasm for continuous quality improvement.  Central abilities key to this position include excellent communication (written and verbal), leadership and interpersonal skills, strategic thinking, a commitment to customer service and serving the most vulnerable residents, and the ability to simultaneously manage multiple projects and issues. The organization is looking for proven leaders that enjoy working through complex issues to find creative and innovative solutions and process improvements that benefit San José’s most vulnerable families.  Due to the complexity and scope of authority involved, this position requires someone who can work both independently and interdependently to ensure work is completed in an accurate, complete, and timely fashion.

This position is currently funded through June 30, 2023.

Job Requirements

Minimum Qualifications:

A Bachelor’s degree from an accredited college or university in public administration, business administration, or a discipline related to the business performed by the department, AND six (6) years management and/or administrative experience in government or private business/industry. A Master’s degree is preferred and may be substituted for one (1) year of the required experience.

Desired Skills & Competencies:

The ideal candidate will possess the following competencies, as demonstrated from past and current employment history.

Serve as a leader to strengthen and support the development of individuals and teams, including:

  • Ability to establish and maintain effective working relationships;

  • Ability to appropriately handle sensitive and confidential information;

  • Ability to delegate effectively and encourage the development of staff throughout the organization; and

  • Demonstrate a positive attitude and flexibility to change.

An understanding of and appreciation for the complexities of local government processes and practices, including:

  • Ability to maintain a positive attitude in challenging and fluid situations; and

  • Ability to learn quickly, be a self-starter, handle multiple assignments and deadlines, and work well under pressure.

Proven record of accomplishment of building capacity and directing organizational change to achieve goals, including:

  • Experience in the development and implementation of strategies to solve complex organization business and municipal problems;

  • Strong project management experience;

  • Proficiency in guiding data-driven decision making; and

  • Strong administrative, organizational and planning skills.

Detail oriented and can balance the high-level thinking with managing day-to-day tasks on multiple projects at the same time.

Proven ability to effectively communicate with a broad set of stakeholders including team members, senior and executive leadership, internal and external stakeholders, and the residents of San José.

Key position responsibilities include, but are not limited to:

  • Analyze organizational structures, functions, procedures, and practices; provide analysis and recommendations of various kinds and levels of services provided by City government to create improved efficiencies.

  • Coordinate activities and provide information and staff reports to assist the City Manager and senior and executive staff, City Council Members, City task forces, and committees.

  • Oversee the performance of the organization in meeting the City's goals and in carrying out directives of the City Manager and Emergency Operations Center (when activated).

  • Establish and maintain good working relationships with a diversity of individuals, community groups, and organizations to ensure that the City's programs effectively serve the San José community.

  • Carry out special studies, investigations and prepare reports and recommendations to the City Manager.

  • Represent the Director or Deputy City Manager as assigned.

  • May supervise professional and/or support staff as assigned.

  • Evening and weekend work is occasionally required.

Selection Process

To be considered for this position, you must fill out the online application available on the City of San José website,, and attach a cover letter, resume and answer four (4) supplemental questions. The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.

Please note that there is a 4,000-character limit, including spaces, for each text response. Please limit your response to no more than 3 pages.

  1. Please select the option that best describes how you meet the minimum qualifications:

    1. Bachelor's degree and at least six (6) years of management and/or administrative experience in government or private business/ industry.

    2. Master's degree and five (5) years of management and/or administrative experience in government or private business/ industry.

    3. None of the above.

  1. Describe your experience developing and managing programs for large complex public-sector organizations, including your experience with the San José City Council, any city government, or city services. Please use examples related to youth programming if possible.

  1. Describe your experience developing and carrying out process improvements within a local government setting and your approach to effectively work with or lead multi-disciplinary teams.

  1. Please describe the skills and abilities you have that you believe would make you a successful member of the City Manager's Office, and the best candidate to oversee organizational alignment of children and youth programming for the City of San José.

You must answer all job specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. References to a resume will also be deemed incomplete and your application withheld from further consideration.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Jessica Lowry at

This position will remain open until filled, but we strongly encourage you to apply promptly. The first application review will be on Monday, October 4, 2021 at 8:00am PT. Applications received after this date and time will be reviewed in a subsequent round should a subsequent round be necessary.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or if you have any questions.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.

Job Address

San Jose, California 95113 United States View Map