Position Description Priority Screen Date: October 4, 2021Open Until FilledExam #: 21/16C55/09SPAll application materials must be received by the priority screening date for a guaranteed review. Applications received after this date will be considered on an as needed basis until the positions are filled.
ITD consists of four (4) operational Divisions: Administration; Applications & Customer Support; Infrastructure & Operations; and Information Security. ITD resources are operated and maintained in a manner that supports high availability for utilization and minimizes the risk of business interruption. ITD's focus is on developing a sustainable, customer focused environment to enhance and improve the quality of technology services used by County departments for the benefit of all Monterey County residents, businesses and visitors. View recent ITD accomplishments and initiatives here .
The ITD Infrastructure & Operations Division provides foundational technology and capabilities essential for County's business needs. It keeps the County connected by operating the County's critical technology framework and designing resilient and competitive solutions. Over the last few years, the Division completed a significant number of enterprise projects which include the deployment of Mitel MX-ONE VoIP system, Zoom and Teams video solutions, software-defined network using Cisco Application Centric Infrastructure (ACI), self-managed Multiprotocol Label Switching (MPLS) network, and Cisco Identity Services Engine (ISE).
The Division seeks a seasoned information technology professional for the Systems & Operations team, responsible for County-wide IT systems and operations, including but not limited to: servers, systems, storage, data backup and restore; Data Center operations; and technology support for County departments. The successful candidate will work closely with clients, other departments, vendors, and IT personnel to provide highly complex technical support and expertise for difficult technical system problems and/or needs.
The ideal candidate will have experience working in a highly diversified and complex technology environment, and possess a strong technical background that includes physical and virtual environments, and Infrastructure as a Service (IaaS) solutions. In addition, the ideal candidate will possess excellent customer service skills, and will have extensive hands-on experience and knowledge in installing, configuring, and maintaining on-premise and Cloud-based servers, operating systems, storage, data backup and restore, data center operations, and related security fundamentals and practices .
The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.
Examples of Duties Paramount duties include:
- Consults with clients, other departments, departmental staff, vendors, and technical support personnel to determine customer computer application platform hosting needs and functions; propose application platform configurations to meet customer needs; determine operating procedures and systems design to ensure system performance meets user requirements; clarify and resolve complex application technical operational and management issues/needs.
- Performs advanced, difficult and complex work to independently analyze system operational requirements; builds utilities, tools, and routines to meet those requirements; resolves single-event issues; and ensures inter-product compatibility.
- Participates in complex business analysis projects; prepares process and data flow maps with recommended optimizations.
- Resolves difficult work orders and requests for services pertaining to the administration and maintenance of department information systems.
- Provides complex technical support and expertise to evaluate and recommend a resolution of highly complex technical system problems.
- Serves as a technical resource and functional leader in areas of expertise.
- Recommends automation hardware, peripherals, and software necessary to implement complex system designs.
- Installs, tests, and updates system software and departmentally developed or third-party application software products for delivery over proprietary, local, and wide area computer networks.
- Monitors and analyzes application platform processor and storage capacity utilization; prepares plans and recommendations for capacity modifications to meet changing utilization trends.
- Monitors systems and responds immediately to security threats and issues; performs vulnerability and risk/threat analyses; install updates and security patches and ensure antivirus software is current.
- Keeps abreast in current application platform developments, system technology, and trends.
- May provide coverage for the service desk and on-call service after scheduled work hours.
To view the complete job description visit the Monterey County website: https://www2.co.monterey.ca.us/pages/hr/class-specs/16C55.pdf THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills, and abilities:
Knowledge of :
Techniques and methods of systems analysis and design; Computer system configuration and configuration management concepts; Principles and techniques of computer programming and code development; Capabilities, limitations, and principles of systems and peripherals; Principles, methods, and procedures used in system capacity and performance evaluation; Computer operating systems and troubleshooting techniques; Cloud-based platforms and established system architecture; Principles and techniques of system administration; Principles and techniques of data networks and their relationship to network operational components; Problem diagnosis and troubleshooting techniques to evaluate system failures and prescribe corrective action; Application storage, backup, and recovery concepts and methods; Availability and capability of third-party systems and utilities; installation parameters and options for typical application solution packages and their resultant impacts on overall system performance; Effective customer service techniques; Principles and techniques of training, leading, and mentoring; Principles and practices of project management.
Skill and ability to :
Manage multi-faceted projects; Plan, coordinate, train, and review the work of others; Write clear and concise systems specifications, bid proposals, operating and training manuals, and/or technical standards and documentation; Understand the impact of organizational, administrative, and personnel aspect of new information systems designs; Read, understand, interpret, and apply complex technical manual, computer dumps, memory displays, charts, and graphs; Maintain strict confidentiality of data and information processed; Deal tactfully with the customers and staff in providing training, information, and services, and establish and maintain effective working relationships; Work independently, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established procedural parameters and deadlines.
Examples of Experience/Education/Training
Any combination of training, education, and/or experience which provides for the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is:
Completion of a four (4) year degree in Computer Science, or a closely related field, and three (3) years of progressively responsible experience in systems analysis, computer programming, or operations.
Seven (7) years of progressively responsible experience in systems analysis, computer programming, or operations.
Conditions of employment include :
Successfully complete a background check to include fingerprinting; Possess and maintain a valid California Class C driver license and satisfactory driving record; Work outside of normal business hours on occasion as needed, and on-call duty on a rotational basis as required.
The physical and sensory requirements for this classification include :
Work at a computer terminal up to approximately eight (8) hours per day/shift; Strength to lift objects weighing up to 20 pounds, with or without assistance; Physical dexterity to lift, push, pull, or carry objects or equipment; Drive a County or personal vehicle to transport others or equipment.
Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary please visit our website. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.
COVID-19 : On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program ( Link ) Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion .
As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identify and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. A p plication and Selection Procedures Apply online at
https://www.governmentjobs.com/careers/montereycounty, by 11:59 PM (PST)Hard copy
applications may also be obtained from and submitted during normal business hours Monday - Friday, 8:00 AM - 5:00 PM, by contacting:
Information Technology Department
Attn: Suzanne Paluck, Human Resources Analyst 1590 Moffett Street
Salinas, CA 93905
Phone: (831) 759-6984 | Email: email@example.com
The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application package will include:
All application materials must be received by the priority screen date for a guaranteed review.
- A completed County of Monterey employment application
- Responses to the supplemental questions
Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicants' possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination.EQUAL OPPORTUNITY
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call the Human Resources Analyst at (831) 759-6984.
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