Animal Services Associate

  • City of Chico, CA
  • Chico, California
  • Sep 20, 2021
Full Time Animal Control or Services Customer Service
  • Salary: $14.05 Hourly USD

Job Description

Position Information

This recruitment is to fill two permanent, full-time positions at the City of Chico Animal Shelter.

The Animal Services positions focus on animal care and shelter upkeep. Applicants must be comfortable and capable of working with a wide variety of animals.

Knowledge of animal husbandry and shelter practices is highly desired. Six or more months of experience working with domestic animals in a veterinary hospital, humane society, or other animal facility is preferred. Must be comfortable working will all sizes and types of dogs, cats, livestock, and exotics.

The ideal candidate should be able to work independently as well as part of a team, should exhibit sound judgment under pressure, and will be a great problem solver. This position is physically and emotionally demanding job requiring the ability to safely and humanely handle animals and deal with the public in a courteous and professional manner. This candidate should exemplify an enthusiastic, resourceful and effective customer service attitude.

NOTICE: The City of Chico is committed to inclusion and a diverse workforce and has made candidate applications anonymous to reduce implicit bias in the hiring process. Candidate names, addresses, and other Personally Identifiable Information (PII) are auto-redacted on applications sent to the department. Due to this redaction, resumes, certificates, or any other attachment with PII will not be forwarded until after an interview schedule is determined. AS SUCH, CANDIDATES SHOULD ENSURE THAT THE ENTERED "WORK EXPERIENCE" AND "CERTIFICATIONS" SECTIONS MATCH THE SUBMITTED RESUME.

Recruitment open until filled.

Job Description


Under supervision, perform a combination of kennel and animal care work along with significant public interaction. Employees in this classification perform a variety of semi-skilled tasks in the routine operation of an animal shelter including kennel cleaning and sanitation, animal care including assisting with medical care; handling livestock and cleaning corrals; working with volunteers and rescue groups; data entry, filing, and record keeping; assisting the public with locating lost animals and adoptions; selling dog licenses; processing payments and paperwork for adoptions and owners reclaiming animals; assisting with euthanasia; to perform related work as required.

Typical Duties:
Perform routine day-to-day tasks required for the general operations and maintenance of the animal shelter; *Clean and disinfect animal enclosures, cages, equipment, enclosures, walkways, and work areas, including vehicles, vehicle caging and other equipment; *Washes dishes and laundry;*Feeds and cares for a wide-variety of animals, typically dogs, cats, rabbits, guinea pigs, birds, and may include reptiles, wildlife and livestock; *Assists compassionate and humane euthanasia and disposal of animals according to department protocols;Maintains detailed records and security of federally controlled drugs in compliance with applicable laws, rules and regulations; *Greets public and answers phones in a courteous and prompt manner; *Takes lost and found reports over the phone and in person; *Works with police officers, park rangers and other animal control agencies to facilitate the intake and release of found animals; *Determines jurisdiction in order to accept animals or sell dog licenses; *Sells dog licenses to City residents; *Directs members of the public to the correct agency/organization that can best serve their needs; *Provides information relating to shelter policies, procedures and practices; *Provides advice on appropriate choices for animal adoption and proper animal care; *Accepts relinquished or stray animals and places the animal in appropriate housing according to species and special requirements; *Safely handles and transports animals from the shelter to the veterinary hospital or another shelter, as needed; *Updates computer files when receiving, treating, moving or assessing disposition of animals;Keeps accurate written and computer records and logs; *Bathes animals and performs related animal grooming and care; handles animals humanely and effectively under stressful situations; *Checks impounded animals for microchip to identify owner; *Releases impounded animals to owners; *Assists with vaccinations, intake exams and other medical procedures; *Provides special care when advised of animals requiring medication, treatment, and/or special needs; *Observes and monitors animal shelter population and reports behavior irregularities and/ or disease symptoms; *Identifies, segregates, and isolates dangerous and/or ill animals; *Performs a brief assessment of animal health and temperament on arrival; *Conducts a daily walk-through to assess animal safety and well-being; *Cleans and maintains building and grounds areas at the shelter, including janitorial work and grounds keeping; *Assists in opening and closing of facility; *Balances cash drawer and create daily deposit; *Assists in responding to disaster situations; *May perform animal behavior and kennel enrichment programs;Operates office equipment; *Scans animal records and files/archives animal charts according to protocols; *Uses social media and email to match lost and found animals and contact possible owners; *Performs other duties, as assigned.
*Essential Function

Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned."

Tools and Equipment Used:

Various equipment and tools used in the operation of an animal shelter or animal capture; Requires frequent use of high pressure washer, steam cleaner, broom, mop, brushes, hose, ladder, scales, telephone, computer terminal, copy, scan and facsimile equipment, washing machine, dryer, lawn mower and garden implements, first aid equipment, motor vehicle, two-way radio, pager.

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, talk and hear. The employee is frequently required to stand, walk on a variety of surfaces, climb or balance, stoop, kneel, squat, crouch or crawl; use hands to finger, or feel objects, tools or controls; reach with hands and arms; taste and smell.

The employee must frequently lift, pull, push and or move more than 50 pounds; carry and restrain animals weighing up to and in excess of 50 pounds. Employee may occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision, and the ability to adjust focus.

Work Environment:

Work is predominantly performed in a kennel environment; exposure to excessive noise (barking dogs); animal waste and dead animals; dust; chemicals from cleaning agents/disinfectants; sewage and zoonotic diseases. Tasks require frequent exposure to adverse environmental conditions (extreme heat/cold, wet conditions), foul odors, dangerous animals, euthanasia equipment and chemicals, moving mechanical parts and traffic.

Knowledge, Skills, and Abilities:

Knowledge of : Basic practices and techniques for impounding and caring for a variety of animals, animal anatomy, breed identification, behavior and first aid treatment.

Ability to : Ability to perform heavy manual labor in varied assignments; understand and carry out oral and written instructions; establish and maintain cooperative relationships with co-workers; work with the public and remain courteous and professional in stressful situations; understand written and oral instructions, write clear and accurate notes; operate telephone, computer and copier; learn a variety of computer programs; complete register transactions on the computer and make change; read a map; learn to identify common breeds of dogs, cats, livestock and other exotic animals and reptiles; perform animal care and handling techniques, identify symptoms and behaviors associated with rabies and other common domestic animal diseases.


Minimum Qualifications:

Experience/Education : High school graduation or equivalent. Education, training, and/or experience should demonstrate possession of the necessary knowledge, skills and abilities.

Additional Requirements : Possession of a valid California Driver License. Ability to successfully complete formal training courses on job-related responsibilities including possession or ability to obtain a certificate of euthanasia as provided by the State of California within 6 months of employment.

Desired Qualifications:

Knowledge of animal husbandry and shelter practices is desired. Six (6) months of experience working with domestic animals in a veterinary hospital, humane society, or other animal facility is preferred.

Additional Information

The City of Chico is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community.


If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities.

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office.

Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process.

Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager.

Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States.

The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made.

If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or .
Closing Date/Time:

Job Address

Chico, California United States View Map