Public Safety Dispatcher - Entry Level & Lateral (Part Time & Full-Time)

  • CITY OF LAGUNA BEACH, CA
  • Laguna Beach, California
  • Oct 31, 2021
Full Time Dispatch and Telecommunications Public Safety
  • Salary: $61,392.00 - $86,220.00 Annually USD

Job Description

Description

This recruitment is open on a continuous basis and will close when the needs of the City are met. Apply early to receive first consideration!

Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control.

The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned.

Reports to/Supervises: The Public Safety Dispatcher reports to the Support Services Supervisor and in his or her absence reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented.

Selection Process: Applications will be screened carefully and selected applicants will be invited to the testing process.

  • Entry level applicants that pass the application screening will be invited to the Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Entry-Level Test tentatively scheduled on Saturday, July 17, 2021 . In compliance with P.O.S.T. standards, entry-level trainee applicants are subject to verbal, reasoning, memory, and perceptual abilities testing. Those entry level applicants that pass the P.O.S.T. test will be invited to the Structured Panel Interview. Entry level applicants that have a valid P.O.S.T Public Safety Dispatcher training certification may be exempt from taking the P.O.S.T. Public Safety Dispatcher exam. Applicants who have successfully completed the P.O.S.T. Entry-level Dispatch Exam through another public safety agency within 12 months of application may be excused from taking the P.O.S.T. Public Safety Dispatcher exam. Written verification of this test score must be submitted to Human Resources for review prior to the date of the written exam.


  • Lateral applicants that pass the application screening will be invited to the Structured Panel Interview, and will be exempt from taking the P.O.S.T. written exam. Lateral applicants working for non-P.O.S.T. agencies may be required to undergo the P.O.S.T. written exam unless the candidate is able to submit proof of successful completion of the Public Safety's 120 Hour Basic Course or passing the POST Basic Dispatcher Equivalency Examination (Commission Procedure F-5).


All testing will result in an employment eligibility list, and the appointing authority will further review the job related qualifications of those deemed eligible for hire before making selection decisions. Based on the City's needs, the selection process may be modified.

Pre-Placement Process: All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination.

Required Competencies:
  • Handling Stress
  • Decision Making
  • Listening
  • Oral Communication
  • Attention to Detail
  • Integrity and Ethics
  • Analyzing & Interpreting Data
  • Critical Thinking
  • Using Technology
  • Adaptability
  • Self-Management
  • Legal & Regulatory Navigation
  • Handling Conflict
  • Teamwork
Desirable Qualifications :
  • Recent prior experience as a public safety dispatcher
  • Prior experience in a public safety, law enforcement, municipal government setting
  • Prior experience with computer aided dispatch systems
  • P.O.S.T. Basic Public Safety Dispatcher Certification


Examples of Duties

Receives, screens and transmits public safety calls via telephone and radio communications systems; dispatches public safety personnel and equipment in response to requests for service; performs intensive data inputting of information received via computer keyboard; types departmental reports and initiates forms related to the operation and procedures of the Records Division; completes reports and complaints for court prosecution. May make personal searches of prisoners; initiates and sends messages and requests for information on law enforcement computer systems. Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations. Works evening, weekend and holiday shifts as assigned.

Minimum Qualifications

Education: Graduation from high school or equivalent.

Experience:
  • Entry Level: Two (2) years of experience in clerical and public contact work is required. Typing speed of at least 30 wpm is required (Note: typing certifications are not required to apply, but will be required at a later date.)
  • Lateral : Two (2) years of public safety dispatching experience, including the successful completion of probation as a public safety dispatcher. Experience must be recent and have occurred within the last two years.
License/Certificate Requirements :
  • Entry level applicants may have any certification and/or license relevant to the position of public safety dispatcher in order to be considered.
  • Lateral applicants are desired to have possession of a POST Basic Public Safety Dispatcher certification, but it is not required for consideration.


Supplemental Information

Knowledge of: Office procedures and methods; ability to keep basic records and to type reports on a typewriter or word processor; ability to work shifts, including evenings/nights and weekends.

Ability to: Learn the rules of the Federal Communications Commission regarding radio transmissions; ability to work under stressful situations and exercise good judgment in emergencies. Applicants should have the ability to accurately record and retain data given verbally, and should possess a clear speaking voice and an excellent memory, capable of making rapid and appropriate decisions. Requires constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment.

Closing Date/Time: Continuous

Job Address

Laguna Beach, California United States View Map