Crisis Intervention Specialist (Pool Posting, BPOA)

  • BART
  • Oakland, California
  • Sep 20, 2021
Full Time Accounting and Finance Parks and Recreation

Job Description


Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Conditions of Employment

All new or rehired San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov .

Department

The Bureau of Progressive Policing and Community Engagement's mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration.

Pay and Benefits

BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2021 current employee cost $153.85 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents.

Pay Rate

Step 1: $39.82/hourly to Step 5: $47.788/hourly


Posted Date

August 6, 2021

Closing Date

Open Until Filled.

Reports To

Deputy Police Chief or designee

Days Off

As assigned. Must be willing to work various shifts, weekends, holidays and overtime.

Who May Apply

All current BART employees and qualified individuals who are not yet BART employees.

Current Assignment

** This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months.
The Crisis Intervention Specialist will be responsible for performing outreach to individuals experiencing crisis, homelessness, mental health and substance use. The CIS will engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. The CIS will serve as a liaison in the BART system between the Police Department, other departments in the District and community. The CIS will ensure that potentially underserved mental health and unsheltered patrons entering the BART system, are appropriately served with compassion and dignity. This position will require highly motivated individuals that have strong communication skills and the ability to interact with diverse communities.

Essential Job Functions

Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations. Makes mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system. Provides short-term case management services as appropriate and makes direct referrals to other community services. Serves as a liaison between the Police Department, other departments in the District, and public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services. Engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. Works with management to perform outreach within the community and participate in community-violence reduction efforts including informational presentations. Responds to requests and inquiries from District personnel, city and county agencies, merchants, community groups, and citizens to assist individuals found at-risk in places not meant for habitation. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response as necessary. Participates in and successfully completes all required training, such as conflict resolution, security awareness, etc. Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains, and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.

Minimum Qualifications

Education:
Bachelor's degree in Psychology, Sociology, Social Work or related field from an accredited college or university.
Experience:
Two (2) years of (full-time equivalent) professional verifiable experience in social work or related experience. Experience in homeless advocate programs, behavioral health support programs, or interacting and engaging with the homeless community and/or individuals experiencing complex mental health issues preferred.
Other Requirements:
• Must possess and maintain a valid California driver's license and have a satisfactory driving record
• Must be able to work various shifts, weekends, holidays, and overtime
• Must respond to afterhours incidents and perform field activities
Substitution:
Additional experience as outlined above may be substituted for the education on a year-for-year basis.

Knowledge of:
  • Principles and techniques of working with ethnically and culturally diverse individuals with psychiatric challenges and those who may be homeless and have co-occurring or complex issues
  • Welfare & Institutions Code 5150 and 5585
  • Principles and practices of effective conflict resolution
  • Methods and techniques of crisis intervention
  • Methods and techniques of effective communication
  • Current office procedures and practices, including the use of online computer equipment
  • Applicable BART rules and safety regulations
Skill/Ability in:
  • Developing and maintaining effective working effective working relationships with those contacted in the course of the work including a diverse population including impoverished and alienated persons
  • Operating District vehicles including cell phone and police radio equipment
  • Reading, interpreting and following a variety of instructions
  • Communicating effectively, both orally and in writing
  • Remaining professional and courteous when dealing with disorderly patrons
  • Maintaining basic and accurate records
  • Exercising sound judgment within established guidelines
  • Detecting unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations
  • Speak effectively in public and provide clear, concise and understandable verbal direction and information
  • Plan, organize and support others
  • Dealing with difficult people in a customer service setting
  • Remaining calm in emergency and/or uncomfortable situations

Selection Process

This position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, supplemental questionnaire a written examination, and/or an individual or panel interview. Candidates must pass each phase to move on to the next phase of the selection process.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements.
Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time District employees unless specific job requires additional evaluations) If you are selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide: naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).
The selection process for this position will be in accordance with the applicable collective bargaining agreement.


Application Process

External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.
Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.


Other Information

Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.
Note that a job posting may be cancelled at anytime.

Note

When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance.

To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.



Essential Job Functions

** This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months.
The Crisis Intervention Specialist will be responsible for performing outreach to individuals experiencing crisis, homelessness, mental health and substance use. The CIS will engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. The CIS will serve as a liaison in the BART system between the Police Department, other departments in the District and community. The CIS will ensure that potentially underserved mental health and unsheltered patrons entering the BART system, are appropriately served with compassion and dignity. This position will require highly motivated individuals that have strong communication skills and the ability to interact with diverse communities.

Essential Job Functions

Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations. Makes mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system. Provides short-term case management services as appropriate and makes direct referrals to other community services. Serves as a liaison between the Police Department, other departments in the District, and public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services. Engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. Works with management to perform outreach within the community and participate in community-violence reduction efforts including informational presentations. Responds to requests and inquiries from District personnel, city and county agencies, merchants, community groups, and citizens to assist individuals found at-risk in places not meant for habitation. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response as necessary. Participates in and successfully completes all required training, such as conflict resolution, security awareness, etc. Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains, and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.

Minimum Qualifications

Education:
Bachelor's degree in Psychology, Sociology, Social Work or related field from an accredited college or university.
Experience:
Two (2) years of (full-time equivalent) professional verifiable experience in social work or related experience. Experience in homeless advocate programs, behavioral health support programs, or interacting and engaging with the homeless community and/or individuals experiencing complex mental health issues preferred.
Other Requirements:
• Must possess and maintain a valid California driver's license and have a satisfactory driving record
• Must be able to work various shifts, weekends, holidays, and overtime
• Must respond to afterhours incidents and perform field activities
Substitution:
Additional experience as outlined above may be substituted for the education on a year-for-year basis.

Knowledge of:
  • Principles and techniques of working with ethnically and culturally diverse individuals with psychiatric challenges and those who may be homeless and have co-occurring or complex issues
  • Welfare & Institutions Code 5150 and 5585
  • Principles and practices of effective conflict resolution
  • Methods and techniques of crisis intervention
  • Methods and techniques of effective communication
  • Current office procedures and practices, including the use of online computer equipment
  • Applicable BART rules and safety regulations
Skill/Ability in:
  • Developing and maintaining effective working effective working relationships with those contacted in the course of the work including a diverse population including impoverished and alienated persons
  • Operating District vehicles including cell phone and police radio equipment
  • Reading, interpreting and following a variety of instructions
  • Communicating effectively, both orally and in writing
  • Remaining professional and courteous when dealing with disorderly patrons
  • Maintaining basic and accurate records
  • Exercising sound judgment within established guidelines
  • Detecting unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations
  • Speak effectively in public and provide clear, concise and understandable verbal direction and information
  • Plan, organize and support others
  • Dealing with difficult people in a customer service setting
  • Remaining calm in emergency and/or uncomfortable situations

Selection Process

This position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, supplemental questionnaire a written examination, and/or an individual or panel interview. Candidates must pass each phase to move on to the next phase of the selection process.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements.
Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time District employees unless specific job requires additional evaluations) If you are selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide: naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).
The selection process for this position will be in accordance with the applicable collective bargaining agreement.


Application Process

External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.
Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.


Other Information

Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.
Note that a job posting may be cancelled at anytime.

Note

When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance.

To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.

Job Address

Oakland, California United States View Map