Salary: $17.00 - $20.00 Hourly USD
ABOUT THE POSITION
Clark County Social Service (CCSS) Link program is seeking housing navigation staff to assist with landlord recruitment for our supportive housing programs that serve individuals and families experiencing homelessness. The Housing Navigator would be responsible to broker relationships with housing vendors, explain the benefits of working with the program, and registering the vendor with Clark County. In addition, the Housing Navigator will perform property services to verify that the unit is in an environmentally safe location free of hazard, and that each unit passes a minimum standard for decency, safety and sanitation. The Housing Navigator will assist with matching tenants to available housing, and work with case management staff and property managers to mediate lease terms, payments and neutralize conflicts with housing stability as needed.
Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application.
Education and Experience: Equivalent to graduation from high school AND 1 (one) year of full time customer service experience. Experience with property management or with sales and marketing in the housing/real estate market is preferred.
Working Conditions: May be required to visit individual client residences.
Licenses and Certifications: Specified positions may require possession of a valid Nevada Class C Driver's License. Successful candidates must complete the Housing Quality Standards (HQS) inspector course and pass the exam with at least a 70% score within 3 months of hire date.
Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.
Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.
EXAMPLES OF DUTIES
Set priorities and follows-up to ensure coordination and completion of conducting outreach to property managers/owners to increase housing inventory in order to enable broader choices in securing housing for clients. Utilize computer database systems to track housing inventory and use as a case management tool of record. Handles issues with clients in person and over the phone who may have significant barriers to housing to help broker relationships with landlords to secure housing for vulnerable populations. Assist with securing move-in resources and assist clients with move procedures and processes. Interview clients to obtain information, determine eligibility for various social service programs to include more difficult or complex cases, make appropriate referrals to other community programs or social service agencies, maintain accurate documentation regarding information received and actions taken. Provides factual information regarding various program regulations and procedures; assist clients in completing applications, forms and lease agreements; works with clients on housing tenancy, may advocate for the client with other organizations and property owners. Conduct various assessments in the field and in an office setting to include Community Housing Assessment Tool, Environmental Reviews, Housing Quality Standards etc. The ideal candidate would have knowledge of basic leadership principles and practices. Landlord tenancy regulations, Fair Housing Act, Rehabilitation Act, Social Service programs policies and procedures, and ADA compliance. Techniques for dealing with the public, in person and over the phone, often when relations may be confrontational or strained. Standard office practices and procedures; record keeping principles and practices; business arithmetic. Educate community members about the housing needs of identified program participants and the importance of supportive housing. Effectively explain agency program policies and procedures. Determine eligibility on complex cases. Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, successfully deal with client issues and concerns. Use standard office equipment to include computer applications related to the work. Effectively navigate the Homeless Management Information Systems and ACES computer program. Effective communication, landlord engagement, client engagement, plan, direct and review the work of others. Instruct others in work procedures. Assist others with making appropriate eligibility determinations by accurately interpreting, applying and explaining applicable policies and procedures. Complete habitability standards. Case note documentation. Have the ability to contribute effectively to the accomplishment of a team or work unit goals, objectives and activities. Ability to work without close supervision in standard work situations. The ability to exercise independent judgment within established procedural guidelines. Able to deal successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds. Able to organize own work and work of others, set priorities, follow-up and meet critical deadlines. Establish and maintain effective working relationships with those contacted in the course of work.
Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Specified positions may require mobility to make home visits. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Closing Date/Time: Continuous
Las Vegas, Nevada