Recreation Associate - Customer Service - Part-Time (Revised)

  • City of Portland, Oregon
  • Portland, Oregon
  • Oct 31, 2021
Full Time Customer Service Parks and Recreation
  • Salary: $16.50 - $19.25 Hourly USD

Job Description

The Position

Workplaces across Portland, the United States and the world are making tough decisions about how to protect their employees and community from COVID-19. We, too, find ourselves in the middle of this complex situation at the City of Portland. We are committed to ensuring the health and safety for our employees and our community. As a part of this commitment, all City employees are required to be fully vaccinated, effective October 18, 2021. Proof of full vaccination, or documentation of plans to become fully vaccinated (e.g., partially vaccinated however too soon for second dose, etc.) will be required prior to being hired by the City of Portland. The required vaccination is a minimum qualification requirement to be hired by the City of Portland. We understand that some are unable to be vaccinated for a variety of reasons, including medical and religious/spiritual reasons. Should you be offered employment with the City of Portland, there is an exception process that provides for an exception and reasonable accommodation based on a qualified medical condition or religious/spiritual reason. Exception Request Process for COVID-19 vaccine ( Exceptions only apply to candidate(s) offered a position; please do not submit at this time)

Portland Parks and Recreation is seeking Recreation Associate - Customer Service Representatives!

Recreation Associate - Customer Service

Responsible for providing quality customer service to anyone who enters the building, participates in activities and/ or calls seeking information or assistance. This includes frequent interaction with the public and Portland Parks & Recreation staff.

This is a part-time position with flexible hours and may include days, evenings, weekends and holidays. Work hours are often assigned verbally and depend on enrollment levels, needs of the program, and other factors. There is no guarantee of the number of hours needed each week nor the number of hours worked from week to week. Employees in this position serve at will.

Portland Parks & Recreation is hiring for the following positions:
  • Facility Front Desk Customer Service Representative
  • SUN Community Schools Customer Service Representative
  • Outdoor Fitness in the Park Customer Service Representative
  • Lifelong Recreation Customer Service Representative - Virtual Programs Facilitator
Please see the "Additional Information" section for details about each position.

Recreation Support - Customer Service: $16.50 - $19.25

This classification is represented by the LIUNA Laborers' Local #483- Recreation Employees. To view this labor agreement, please go to and click on the appropriate link.

About Portland Parks & RecreationThe City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with abroad range of individuals and communities with diverse racial, ethnic and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their resume. Bilingual candidates are encouraged to apply.

City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility
These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here .

Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.

This position is not benefits eligible.

To Qualify

The following minimum qualifications are required for the position:

  1. Ability to follow written and oral instructions.
  2. Proficient computer and keyboard skills.
  3. Strong customer service skills and the ability to communicate effectively with staff and the public.
  4. Ability to work with diverse populations.
  5. Ability to recognize and respond to safety and emergency situations.
Applicants must also possess:
Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by date of hire.

The Recruitment Process

Applicants must submit the following to be considered:
  1. Work History
  2. Answers to Supplemental Questions
  3. Resume-Optional
Work Experience: Fully describe your relevant work experience and/or any unpaid volunteer experience, making sure to explain how your experience demonstrates the qualifications listed in the "To Qualify" section above.

Supplemental Questions: Please answer all required questions.

Your application will be the basis for our evaluation of your qualifications for this position.

Please note, all completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.

Additional Information

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.

Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply . Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.

ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.

Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.

Did you know? The City of Portland offers "How to Apply Classes" that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: Events | Career Center |

Contact Information
Tamela Ressler, Recruiter
Bureau of Human Resources

Position Descriptions

Facility Front Desk Customer Service RepresentativeComplete registrations for activities and process and collect admissions for drop-in activities including aquatic and fitness programs, tennis courts, art studios. Book reservations, schedule lessons, sell concessions, process payments, answer phones, provide clerical support, take messages, and support facility rentals. Assist with cleaning and maintaining the facility throughout the day. Locations: Charles Jordan Community Center, Community Music Center, East Portland Community Center, Matt Dishman Community Center, Montavilla Community Center, Mt. Scott Community Center, Multnomah Arts Center, Peninsula Park Community Center, Portland Tennis Center, and Southwest Community Center. Shift times: Operational hours may include 5:30am-10:00pm.
SUN Community Schools Customer Service Representative
Greet and assist participants in person and/or over the phone and develop rapport with participants. Complete registrations for activities, provide clerical support, and track attendance reporting. Provide support to the afterschool program and meal service delivery. Assist with cleaning and maintaining the facility throughout the day. Open and close the facility and/or activity areas. Locations: Alice Ott Middle School, Arleta Elementary, Beaumont Middle School, Centennial Middle School, Faubion K-8 School, Grout Elementary, Lane Middle School, Mt. Tabor Middle School, Parkrose High School, Roseway Heights Middle School and Sitton Elementary. Shift times: afternoons and evenings, Mon-Fri.

Outdoor Fitness in the Park Customer Service RepresentativeProviding customer service to participants at group exercise classes in parks located throughout the City of Portland. Employees will use provided mobile devices and registration software to take payments, create accounts, and complete COVID 19 contact tracing requirements. Position includes monitoring physical distancing requirements amongst participants and sanitation of equipment. Locations: Columbia Park and Annex, Gabriel Park, Irving Park, Lincoln Park, Mt. Scott Park, The Fields Park and Ventura Park. Shift Times: Mon-Sat mornings. Program runs May through October.

Lifelong Recreation Customer Service Representative - Virtual Programs Facilitator
This part-time position provides customer service to participants, aging adults, by way of facilitation of virtual programs via digital platforms. Selected candidates will need to have access to a computer, with reliable internet service and be familiar with features of popular digital meeting platforms. Position will be responsible for logging-in early to classes and admit instructors first, then students, track participant attendance, and be available during the class to trouble shoot technical issues and track any participant comments via chat functions. Shift times: varied with classes Mon-Fri, both mornings and evenings.Closing Date/Time: 1/15/2022 11:59 PM Pacific

Job Address

Portland, Oregon United States View Map