Water System Supervisor II (Customer Service Section)

  • City of Downey, CA
  • Downey, California
  • Sep 20, 2021
Full Time Administrative Analysis and Research Clerical and Administrative Support Customer Service Water and Wastewater Treatment
  • Salary: $5,619.00 - $6,961.05 Monthly USD

Job Description


This recruitment is being re-opened for additional applications, and until the needs of the Department are met and may close without prior notice.

This recruitment will establish an Eligible List of qualified candidates for hiring consideration to fill a current vacancy in the Customer Service Section only. Consideration for hiring in other areas of the Utilities Division will be based on an authorized vacancy and the results of another targeted recruitment to meet Division needs.

In addition to the above compensation, this position is eligible for certificate level two pay for incumbents that maintain a CWEA Grade 3, D3, and/or T3 or above certification at a rate of $295 per month .

The City also offers competitive benefits including 100% City paid medical insurance coverage up to the PERS Choice PPO Plan, a generous tuition reimbursement program, and a "9/80" work schedule.

Under general supervision, incumbent plans, leads, schedules, prioritizes, supervises assigned staff, and participates in operation and maintenance activities in assigned section of the Utilities Division of the Public Works Department. This position may be assigned to the Water Distribution, Sewer and Storm Water, Water Supply, or Customer Service Sections of the Utilities Division of the Public Works Department.


The following examples are intended to describe the general nature and level of work performed by persons assigned to this classification. Duties may include, but are not limited to the following:

Supervise, plan, lead, prioritize, schedule, train, and coordinate the work of assigned crews.

Oversee, maintain, and monitor preventative maintenance and infrastructure management projects and programs.

Estimate, plan, schedule, and monitor time, material, staff, and equipment necessary for project completion including requisition and procurement of materials, equipment, and supplies.

Help in the review and preparation of request for proposals, qualifications, plans, and specifications in support of Utilities Division projects and programs.

Coordinate with, provide technical guidance to, and monitor inspectors, consultants, contractors, vendors and other agencies in support of Utilities Division projects and programs.

Provide assistance and coordinate work crew activities with other department staff, City personnel, or the public.

Participate in employee selection; evaluate employee performance; execute disciplinary action.

Assist in the preparation of budget and monitoring of expenses to ensure compliance with approved operating budget of assigned section of Utilities Division.

Prepare written reports, memorandums, and correspondence.

Develop, implement, and maintain standardized operation and maintenance (O&M) procedures and programs.

Prepare and maintain spreadsheets and/or databases using desktop and mobile computers and equipment for compliance and infrastructure management programs.

Oversee and monitor documentation of material inventory, field safety, construction activity, operational and infrastructure management data, and preparation of compliance reports.

Assist in the planning and implementation of safety and training programs.

Provide general administrative support to other supervisory staff in the planning, design, construction, maintenance, and operation of Utilities Division facilities and programs.

Investigate and respond to service request inquiries, issues of regulatory compliance, and complaints from the public.

Respond to work day and after-hour emergency calls from the public and other agencies, including coordinating with other City staff as necessary, notifying customers of interruption of services, explaining priorities, programs, and policies to the public, and providing appropriate follow-up.

Perform other related duties as assigned.

In addition to the above when assigned to the Customer Service Section:

Oversee, maintain, and monitor customer service operation and preventative maintenance projects and programs including but not limited to: water meter and box replacement, remote-read water meter retrofits, high and low water usage investigation and analysis, and water service leak investigation and repair.

Supervise, schedule, and monitor metering reading activities and coordination with Finance Department to ensure timely completion of meter reading and accurate billing.

Oversee, monitor, and maintain timely responses to customer water service and billing complaints and inquiries.

Identify, prioritize and oversee meter replacement and testing program to reduce water loss and respond to customer complaints.

Oversee, coordinate, and maintain water conservation program including ongoing projects, public outreach, water usage audits, and preparation of reports.

The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed.



Any combination equivalent to experience and education that could likely provide the required skills, knowledge and abilities would be qualifying. A typical way to obtain the skills, knowledge and abilities would be:

Education: High school graduate or equivalent.

College level coursework in Water, Sewer, Storm Water, Environmental Science, Engineering, or other related field is desirable.

Experience: Five (5) full-time years of experience in water, sewer, and/or storm water utilities operations with increasingly responsible work experience in the construction, operation, maintenance, and customer service of water distribution, sewer and storm water, and water supply systems as applicable.

Two (2) years of experience in a supervisory or lead capacity of work crews is desirable.

Knowledge of: Various aspects of water, sewer, and storm water system operations, Environmental Protection Agency and State of California Department of Public Health regulations on water quality and environmental issues; principles of operation and maintenance of water production and storage, sewer, and storm water systems; applicable City, State and Federal regulations and guidelines; water distribution, sewer, storm water, and customer service field operations including construction, maintenance, and repair; water meter reading and repair; equipment capabilities, limitations and safe operating characteristics; OSHA safety standards related to all aspects of related Utilities Division projects; methods of collection and preserving potable water samples; water, sewer, and storm water systems record keeping; water usage, and water and sewer billing information obtained from Eden billing system; customer service delivery; principles and practices of supervision; current computer technology, and modern office practices, methods, and equipment; recordkeeping techniques and procedures.

Ability to: Plan, direct and coordinate the work of others; present ideas and communicate effectively in oral and written form; establish and maintain effective and cooperative working relations with those contacted in the performance of duties including the public and co-workers; read and interpret plans, manuals, and specifications; meet schedules and time lines; perform effective decision making that includes accurate situational analysis and ability to adopt an effective course of action; perform work using a personal computer and mobile computerized equipment with proficiency in Microsoft Office program, utilizing Word and Excel; knowledge of general municipal computer software programs; follow City work rules and Department policies and procedures.

License/Certification Requirement: A State of California Grade 3 Water Distribution Operator Certificate and a Grade 2 Water Treatment Operator Certificate are required at the time of appointment.

Due to the performance of field duties, which requires operation of a City vehicle, a valid California Class C Driver's License to carry out the essential functions of the position and an acceptable driving record are required at the time of appointment and throughout employment.

Possession of a Commercial Class A or B Driver's license with Air Breaks Endorsement is highly desirable.


California Department of Motor Vehicle (DMV) Pull Notice System: An incumbent appointed to this position is subject to enrollment in the California DMV Pull Notice Program. The Pull Notice program provides information on the incumbent's driving record and Driver's License status on a periodic basis to the City of Downey. An employee assigned a City vehicle must acknowledge receipt and understanding of City Administrative Regulations covering the use of City vehicles.

Note: A Commercial License Driver (Class A or B) is subject to the alcohol and drug testing requirements of the Department of Transportation, Federal Highways Administration incorporated within the City of Downey Random Testing Policy/Program for Alcohol and Controlled Substances.

Drug and alcohol testing is administered as follows:

  • post accident;
  • reasonable suspicion;
  • random testing under the DOT;
  • return to work; and
  • follow-up testing.

PHYSICAL TASKS/ABILITIES: Possess physical mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties assigned.

Ability to drive a City vehicle or the ability to utilize an alternative method of transportation to travel to different work sites and locations to carry out job-related duties.

Require the ability to stand for long periods and/or walk long distances. Some walking may occur on sloping, slippery and/or uneven surfaces.

Require the mobility to sit, stand, kneel, crawl, climb, crouch, stoop, reach, and bend.

Require the ability to twist at the lower body, at the waist, and at the upper body.

Require the mobility of both arms to reach and dexterity of hands to grasp and manipulate small and large objects or tools, from overhead to the ground positions.

Perform work, which involves grasping, twisting, bending, crouching, reaching, grasping, lifting, pushing, pulling, moving and dragging of objects, which may weigh approximately 75 pounds and up to 100 pounds.

Based on job assignment, required to wear protective apparel including hardhats, gloves, goggles, respirators, face protectors, ear protection, aprons, coveralls, chain saw chaps, and steel-toed shoes.

Based on job assignment, may be required to work at heights above ground level.

Utilities Division job assignments may require work in confined spaces and wearing of required protection devices for confined space entry.

Based on job assignment, may operate power equipment requiring hand, arm, and upper body strength (includes, but not limited to the following: electric drills, circular saws, reciprocating saws; pneumatic jackhammers, clay spades, impact wrenches; vibratory plate compactors and rollers; grinders, air compressors, trash pumps, pipe threaders, power drain snakes; rototillers, power trenchers; chain saws, and, hand tools such as shovels, rakes, lutes, hammers, screwdrivers, pliers, wrenches, chisels, scrapers, crowbars, pry-bars, manhole picks, pipe cutters, bench vises.

May be required to respond to emergency situations during on and off hours of work.

Work performed in an office environment requires the performance of duties which the ability to speak, hear, touch and see. Also the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area to another; occasionally bending, stooping, kneeling, reaching, pushing and pulling (drawers opened and closed to retrieve and file information); occasionally lifting and carrying materials that weigh less than 25 pounds. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter, or calculator; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as typing on a keyboard, filing, data entry and/or use of a personal computer or other office equipment and supplies; may involve sitting or standing for prolonged periods of time.

Environmental Conditions/Exposures: Work is performed indoors and outdoors. When work is performed outdoors, there is full exposure to the elements and the incumbent may be exposed to heat and cold; loud noises and exhaust fumes from equipment and vehicle engines, vibrations, working in close proximity to moving mechanical parts (mechanical hazards), electrical current (electrical hazards), vehicular traffic and confined spaces; and, contact with potential natural irritants such as vegetation, dust, soil, tree pollens, sawdust, etc.. The incumbent stands and walks on level and uneven/slippery surfaces. Other work is performed in an office environment with moderate noise levels.

Based on job assignment, may be exposed to chemicals including but not limited to: gasoline, diesel, motor oil, grease, paint thinner, strippers, solvents, ammonia, bleach, cleansers, volatile organic compounds, fertilizers and non-restricted pesticides.

Selection/Testing Process: All applications materials received by the application deadline will be reviewed and evaluated on the basis of information submitted to determine the level and scope of the candidate's preparation for the position. All information supplied by applicants is subject to verification.

The acceptance of an employment application depends upon whether or not an applicant has provided adequate information that demonstrates meeting the qualifications for the position as stated above. Please complete the employment application and supplemental questionnaire thoroughly and completely.

Those applicants who most closely match the qualifications will be invited to participate in the testing/selection process which will consist of an appraisal exam (weighted 100%) before a panel of subject matter experts. The appraisal exam may consist of performance testing and/or an oral interview to assess the applicant's knowledge, education, experience, and general ability to perform the essential functions of the position.

Candidate(s) who complete testing with acceptable results will be placed on an Eligibility List to be considered by the Department's hiring authority. An employment offer is contingent upon acceptable results from a completed background review, including a Livescan fingerprint check. A pre-placement medical exam, including drug screen will be scheduled after the issuance of a conditional offer of employment.Closing Date/Time:

Job Address

Downey, California United States View Map