Adult & Aging Social Service Worker IV

  • Sonoma County, CA
  • Santa Rosa, California
  • Jan 01, 2022
Full Time Human and Social Services
  • Salary: $71,066.44 - $86,385.90 Annually USD

Job Description

Position Information

The County of Sonoma Human Services Department (HSD) is seeking experienced Social Workers ready to make a difference in the lives of our community's vulnerable adults!

Starting Salary Up to $41.39/hour ($86,385.90/year)*

This recruitment is being conducted to fill two vacancies within the Adult Protective Services (APS) Program and one vacancy in the Information and Assistance (I&A) program . If you are interested in any current or anticipated Social Service Worker IV vacancies within HSD, you are encouraged to apply to this recruitment. Candidates with Bilingual (English/Spanish) speaking abilities are strongly encouraged to apply.

Adult & Aging Social Service Worker IVs provide a full range of social services to protect older and dependent adults from neglect, abuse, or exploitation; and provide case management services for elders and adults with disabilities who need support to stay safely in the community.

Adult Protective Services (APS)

Adult Protective Services is a fast-paced crisis response program. APS receives reports and investigates incidents of suspected abuse, and/or neglect of seniors and dependent adults. Responsibilities include receiving calls from the community, completing suspected abuse reports, investigating abuse allegations, conducting risk assessments, creating service plans, documenting cases within required time frames, coordinating with law enforcement, medical providers, and other social service agencies and linking clients to community resources.

Adult & Aging (A&A) Social Service Worker IVs assigned to APS work in a collaborative, dynamic environment that requires a high tolerance for changing priorities in workload and exposure to traumatic situations in the community. These positions will be in the Investigation unit of APS and may be assigned to work from the Santa Rosa or Petaluma offices. Duties include but are not limited to:

  • Investigating suspected incidents of elder and dependent adult abuse, neglect, or self-neglect
  • Conducting home visits, risk assessments, creating person-centered service plans, and documenting case details within required time frames
  • Working collaboratively with community partners, such as law enforcement, the District Attorney, hospitals, and other social services agencies
  • Responding to client emergencies when it is determined there is an immediate health and safety risk
Information & Assistance (I&A)

The Information & Assistance Social Worker's primary responsibility is providing phone assistance to older adults, individuals with disabilities, families, advocates, and other supporters. The I&A Social Service Worker IV partners with the caller to clarify their needs and offer appropriate resources and information. For callers with complex needs, the I&A Social Worker uses advanced social work skills to explore concerns, problem-solve challenges, and provide coaching. They also screen callers for care management programs, and can offer a brief social work intervention and/or Options Counseling (OC), which includes guidance, planning, advocacy, and a more extensive follow-up.

The I&A Social Service Worker IV assists all callers with a No Wrong Door approach, including callers who do not fit the target population. All I&A services are person-centered, free from bias, and honor the individual's preferences, choices, and abilities. Although assistance is provided primarily through live calls, I&A Social Workers serve the community in a manner convenient to the caller: over the telephone, via e-mail, via LiveChat, in the office, or, if necessary, in the client's home.

Ideal candidates for these positions will possess:

  • A Master's Degree in Social Work, Gerontology, or a related field
  • Experience working with frail, low income, elderly populations, and people with disabilities
  • Excellent communication and problem-solving skills
  • Community care coordination, mental health, and counseling experience
  • Previous experience conducting home visits with older adults and people with disabilities
  • Bilingual (English/Spanish) speaking abilities are highly desirable

The Adult & Aging Division (A&A)

The Adult & Aging Division (A&A) assists and advocates for the safety, health, dignity, and independence of older adults and persons with disabilities. A&A focuses on protective, supportive social services, as well as community advocacy and coordination. The Division encompasses several programs serving older adults and people with disabilities including the Veterans Services Office, Public Guardian, and In Home Supportive Services (IHSS). The Division also includes the Sonoma County Area Agency on Aging program, and its Advisory Council, which plans, coordinates, and allocates Older American Act funds for services for persons 60 years of age and older in Sonoma County. For additional information about A&A and its programs, please visit our website .

The Benefits of County Employment
When you join HSD, you become part of a strong work family that makes a difference in lives of our community. We offer opportunities for growth, development, and the ability to be a part of a rewarding work environment. You can also look forward to excellent benefits,* including:
  • An annual Staff Development/Wellness Benefit allowance up to $500 and ongoing education/training opportunities
  • Bilingual premium pay* is an additional $1.15/hour on top of the hourly pay rate for bilingual positions
  • Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
  • Significant portion of health care premiums paid by the County and access to several health plan options
  • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
  • Retirement fully integrated with Social Security
  • May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
  • Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
* Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) .

The Civil Service title for these positions is Social Service Worker IV. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.


Minimum Qualifications

Education and Experience: Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, this includes a Master's Degree in Social Work, or a Master's Degree from a two-year counseling program;


Graduation from college, with a degree in social work, sociology, psychology or other behavioral science; and three years of progressively responsible experience providing social services including two years of professional experience equivalent to the county's Social Service Worker III level;


Academic coursework at a college or university in social work, psychology, sociology, and other behavior sciences; and six years of progressively responsible experience providing social services, at least three of which were at a level of Social Service Worker III would provide such opportunity.

Special Requirement: Some positions may require a Master's degree in Social Work per State regulations.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Considerable knowledge of: the principles and application of the psychology of individual and group behavior, community services, and social work methods; social casework goals, principles, and methods; the intent and appropriate application of laws, rules, regulations, and policies governing operation of public social service agencies; physical and mental illness and their impact on personality and functioning; socioeconomic factors which affect daily stability; conflict resolution and family dynamics; current philosophy and social work practices in the field of assignment; standards for maintaining client's safety; options for higher level of care.

Working knowledge of: problem solving and counseling techniques; strategies and protocols surrounding risk assessment, harm reduction, trauma informed care, and crisis intervention techniques; effective methods for handling emotional, irate, or distressed people; signs and symptoms of alcohol and drug use/abuse; principles and practices of workload and time management; community organizations and resources; housing and cultural barriers and resources; the intent and appropriate application of laws, rules, regulations, and policies governing the operation and function of public social service agencies.

Ability to: use social work methods and evaluation; apply crisis intervention and therapeutic social work counseling techniques; communicate effectively with others in writing, in person, and over the telephone; interact professionally and respectfully with clients including difficult, hostile, distressed, or mentally unstable clients/relatives; analyze situations and adopt an effective course of action; perform job duties under stressful conditions; maintain confidentiality of files and records; make home visits to clients' residences which may be unsanitary or unsafe; work constructively within an agency and community setting; effectively use consultative supervision resources and services; control personal bias and apply social work ethics; keep records and prepare records; identify and utilize community resources; learn and use various computer applications and programs.

Selection Procedure & Some Helpful Tips When Applying

  • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
  • You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
  • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
  • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (Weight 100%) . Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews.


A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

IMPORTANT INFORMATION: As the largest employer in Sonoma County, the Board of Supervisors has adopted a vaccination and testing policy to help mitigate transmission of COVID-19. All County employees will be required to either have documented proof of full COVID-19 vaccination (including booster, when eligible) on file or consent to twice weekly COVID-19 testing.


Applications are accepted on-line at: . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: EP
HR Technician: RR

Closing Date:Continuous

Job Address

Santa Rosa, California United States View Map