AMBULANCE DISPATCHER

  • LOS ANGELES COUNTY
  • Los Angeles, California
  • Nov 28, 2021
Full Time Dispatch and Telecommunications
  • Salary: $48,199.68 - $64,949.52 Annually USD

Job Description

DEPARTMENT OF HEALTH SERVICES

EXAM NUMBER:

Y5068J

TYPE OF RECRUITMENT:

OPEN COMPETITIVE JOB OPPORTUNITY

FIRST DAY OF FILING: June 7, 2021 @ 8:00 A.M., PST

UNTIL THE NEEDS OF THE SERVICES ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE
All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICESThe Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 26 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff and has an annual budget of over $6.2 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov.

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing.

The Los Angeles County Emergency Medical Services Agency serves as the lead agency for the emergency medical services system in the County and is responsible for coordinating all system participants in its jurisdiction, encompassing both public and private sectors. In California, counties have been given the primary responsibility for assuring that EMS systems are developed and implemented and for designating a local EMS agency.

The EMS Agency is responsible for planning, implementing, monitoring and evaluating the local EMS system. This includes establishing policies, addressing the financial aspects of system operation, and making provisions for collection, analysis, and dissemination of EMS related data. In addition, the EMS Agency is responsible for establishing operational policies and procedures; designating EMS base hospitals and specialty care centers, such as trauma centers; developing guidelines, standards and protocols for patient treatment and transfer; implementing a prehospital ALS program; certifying and accrediting prehospital medical care personnel; and approving EMS personnel training programs.

Los Angeles County has one of the largest EMS systems in the nation and, as one of the first to be developed, is known nationally and worldwide as a leader in the field of prehospital care. The system utilizes over 18,000 certified EMS personnel employed by fire departments, law enforcement, ambulance companies, hospitals and private organizations to provide lifesaving care to those in need 24 hours a day, seven days a week.

MISSION:
To advance the health of our patients and our communities by providing extraordinary care.

DEFINITION:
Dispatches ambulances, vans, and other vehicles to transport patients to and from County and non-County hospitals and institutions.
Essential Job Functions
Determines which patients to transport separately and the priority for picking up patients at hospitals, convalescent care facilities, and patients' residences for transportation by ambulance to a County hospital for admittance, based on consideration of diagnoses ranging from less severe to more critical such as diabetic coma, drug overdose, or accident injuries.

Determines which calls to assign private ambulance companies, considering such factors as the patient's diagnosis, the trip distance, the availability of County ambulances, the total number of patients scheduled for transportation, and the need to utilize County ambulances to transport several patients on each trip.

Selects and notifies the private ambulance company for each assignment, maintaining a reasonable distribution of ambulance orders among the private ambulance companies under contract to the County.

Trains dispatchers and other related personnel in the dispatch of ambulances, vans, and other vehicles to transport patients to and from County and non-County hospitals and institutions.

Participates as a member of the Departmental Operations Center as needed in the event of a major emergency or disaster.

Performs data entry and utilizes computer equipment.

Receives, writes, sorts, and time stamps calls for the transportation of patients to and from County and non-County hospitals and institutions by ambulance or van for admittance, outpatient clinic appointments, discharge, and the transfer from one building to another at a County hospital.

Decides whether or not to have a patient picked up by an ambulance en route by reviewing the routes and departure times of ambulances to estimate if any are near the patient's location and notifies the crew of an ambulance in the vicinity to pick up the patient.

Communicates with doctors, nurses, and other hospital staff to confirm or verify instructions in the transport of patients.

Dispatches County or private ambulances to a breakdown or accident involving a County ambulance, or other transportation vehicle when necessary and sends a tow truck for the disabled County vehicle.

Groups calls to or from the same geographical area in Los Angeles County and surrounding counties into trips with varying numbers of patients, depending upon their diagnoses, and adds any calls for transportation to or from the hospital during his/her shift; and assigns trips to ambulance personnel.

Transmits and receives coded and conventional messages via voice and video communication links.

Calls in the appropriate relief crew employees, if necessary
Requirements
MINIMUM REQUIREMENTS:
One (1) year of experience at the level of Ambulance Medical Technician* providing assistance to patients being transported to and from hospitals or other medical facilities.

Physical Class II - Light:
Light physical effort which may include occasional light lifting to a 10 point limit, and some bending, stooping or squatting. Considerable walking may be involved.

LICENSE :
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Special Requirement Information:
*
Experience at the level of Ambulance Medical Technician in the County of Los Angeles is defined as: Attends to patients being transported to and from County or non-County hospitals or institutions by ambulance on emergency and non-emergency calls and is responsible for the patients' safety en route.

DESIRABLE QUALIFICATIONS:
  • Experience dispatching ambulances utilizing Computer Aided Dispatch (CAD) software.
  • Emergency Medical Dispatch (EMD) certificate*.
  • Experience in computer data entry.
  • Any additional experience in excess of the Minimum Requirements.
*Certification/License Information: Please ensure the Certification/License Section of the application is completed. Provide the title of the certificate, the number, date issued, date of expiration and the name of the issuing agency. Please attach a legible photocopy of the required certificate to your application at the time of filing or within fifteen (15) calendar days of filing online or your application will be rejected.
Additional Information
EXAMINATION CONTENT:

The examination will consist of an evaluation of experience and desirable qualifications based upon application information, weighted 100%.
Candidates must achieve a passing score of 70% or higher on this examination in order to be placed on the eligible register.

ELIGIBILITY INFORMATION:
Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly.

The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.

NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS.

SPECIAL INFORMATION:
Appointees may be required to work any shift including evenings, nights, weekends and holidays.

FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

VACANCY INFORMATION:
The resulting eligible register from this examination will be used to fill vacancies throughout the Department of Health Services as they occur.

APPLICATION AND FILING INFORMATION:
Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.

Applications electronically received after by 5:00 p.m., PST, on the last day of filing will not be accepted.

Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website.

Plan to submit your online application well in advance of the 5 p.m. deadline on the last day of filing to ensure you have sufficient time to verify your email address. You may be required to verify your email address before the application can be submitted by entering a six-digit code sent to your email address. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

IMPORTANT NOTES:

  • All information and documents provided by applicants is subject to verification.
  • We may reject your application at any time during the examination and hiring process, including after appointment has been made.
  • Falsification of any information may result in disqualification or rescission of appointment.
  • Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected.

NOTE: All correspondence to applicants will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add ainiguez2@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. FINAL EXAM RESULT NOTICES WILL BE SENT VIA EMAIL to the email address listed on the application.

Examination results cannot be given over the phone.

Passing this examination and being added to the eligible register does not guarantee an offer of employment.

If you are unable to attach required documents, you may e-mail the documents to the exam analyst at ainiguez2@dhs.lacounty.gov, within 15 calendar days of filing online. Please include the exam number and the exam title.

SOCIAL SECURITY NUMBER:
Please provide your social security number for record control purposes. Federal law requires that all employed persons have a social security number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:LA County Public Library has announced they are reopening some libraries with limited hours access throughout LA County. Refer to their website at https://lacountylibrary.org/reopening/ for more information.

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

ADA COORDINATOR PHONE:
(323) 914-7111

CALIFORNIA RELAY SERVICES PHONE:
(800) 735-2922

DEPARTMENT CONTACT:
Andrea Iniguez, Exam Analyst
ainiguez2@dhs.lacounty.gov
(323) 914-5224
Closing Date/Time:

Job Address

Los Angeles, California United States View Map