Deputy Director of Ambulatory Services - San Mateo Medical Center (Open)

  • County of San Mateo, CA
  • Redwood City, California
  • Sep 20, 2021
Full Time Administration and Management Public Health
  • Salary: $13,533.87 - $16,922.53 Monthly USD

Job Description


Note: This recruitment schedule was amended on August 30, 2021 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

San Mateo Medical Center is seeking highly-qualified candidates for the position of


View our brochure for details about this exceptional career opportunity!

Please view the online brochure for a detailed description of this position and instructions on how to apply.

San Mateo Medical Center Leadership Model:

Inspires Trust and Resilience

  • Models the highest level of professionalism who always acts with unquestionable integrity.
  • Resilient when facing hardship and challenging situations.
  • Eagerly pursues self-development opportunities and requests feedback from 1-up, colleagues, and team.
  • Commits to tasks without excuses and is seen as reliable in keeping own word and maintaining high standards.

Leads Self, Others, and Organization
  • Provides team with insightful and meaningful feedback to 1-up, colleagues, and team in a respectful manner.
  • Able to mentor and guide staff in critical decision making.
  • Ability to form a high-performance inclusive team with a shared-leadership style.
  • Invests in development of staff and supports them in their growth.
  • Recognized among peers as a collaborative and inclusive leader.
  • Motivates and engages staff to inspire high quality performance.
  • Role-models service excellence based on SMMC's WECARE model of Service Excellence and Patient Experience.

Creates Strategic Direction
  • Collaborates with staff and other leaders to align department initiatives and operations with SMMC's overall vision.
  • Leads innovative change within the department and spreads success throughout the organization.
  • Sets high expectations for team that are ambitious while being attainable and measurable and aids team to achieve them.
  • Creatively problem-solves challenging operational situations with collaboration from the team and takes responsibility for outcomes.
  • Utilizes evidence-based best practice

Manages Effectively and Efficiently
  • Uses effective prioritization based on patient and organizational needs and fosters an environment of accountability to support meeting deadlines and expectations.
  • Leverages potential of team members and staff and allows them to take control of their work/projects while guiding them and empowering them to make decisions and positive improvements.
  • Effectively manages resources for optimal department performance.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is a Masters degree in Management, Public Administration, Health-related field, and/or three years of increasingly responsible administrative experience in the development of health policy or provision of patient care with an accredited acute care hospital or similar health care organization.

Knowledge of:
  • Ambulatory Care and Outpatient Health Care delivery systems, planning and administrative practices and procedures.
  • Health care program design, development and implementation.
  • Formulation and implementation of health care programs, policies and legislation.
  • Principles and practices of organization, public administration and personnel management.
  • Current theories and practices in community health and primary care systems.
  • Laws, codes and regulations governing community health care facilities, including quality assurance standards and accreditation standards and safety guidelines, related to diagnostic imaging services.
  • Principles of financial administration, including public budgeting, reporting, health care services accounting and medical care reimbursement.
  • Lean (Toyota Management Principles) and Six Sigma.

Skill/Ability to:
  • Plan, organize, direct and coordinate the operations of a variety of ambulatory care services.
  • Develop, implement and interpret objectives, goals, policies and procedures that meet standards for quality patient care and satisfy all regulatory standards for ambulatory operations.
  • Analyze and monitor all state and federal legislation affecting public health care services.
  • Develop, control and monitor efficient and cost effective service delivery systems.
  • Design and implement automated data gathering, processing and reporting systems.
  • Prepare clear, concise reports, policies, contracts and correspondence.
  • Work cooperatively and effectively with other Medical Center managers and staff, other departments, and officials and employees of other agencies.
  • Communicate effectively and persuasively, both verbally and in writing.
  • Analyze service delivery problems accurately, develop recommendations and take appropriate actions to resolve them.
  • Speak effectively to diverse audiences, including clinical, professional and citizen groups.
  • Supervise, train, and evaluate subordinate staff; coordinate the activities of clinical, professional, technical, and clerical staff with contractors and volunteer groups.

Anyone may apply. A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to to apply.

A complete application packet will consist of:
  • The County of San Mateo Employment Application Form
  • Responses to the Supplemental Questionnaire that is part of the Employment Application Form
  • A Resume and Cover Letter (Please attach to your online application)

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

Final Filling Date: Continuous
First Round Application Filing Deadline: Monday, August 30, 2021, by 11:59 PM PST
First Round Application Screening: Week of September 13, 2021
First Round Panel Interviews: Week of September 27, 2021

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.

The County is an Equal Opportunity Employer.

Analyst: Ximena Burns (081621) (Deputy Director of Ambulatory Services - D225)

Job Address

Redwood City, California United States View Map