PURPOSE OF POSITION:
Under the general direction of the Care Manager, the Cougar Care Network (CCN) Support Coordinator will assist with the operational and programmatic functions related to the day-to-day operations of the Cougar Care Network. Due to COVID-19 and the shift to virtual instruction, there has been an increased need for early academic intervention for First Time Freshmen. The CCN Support Coordinator will receive academically related incident reports submitted through Maxient and ensure cases are assigned to the appropriate individuals/areas for management and follow-up. In an effort to prevent academic probation, the position will assist in assigning cases, initial outreach to students, and ensuring follow-up occur with the student referred and the referral source. This position will also support students applying to the Student Emergency Fund due to impacts related to COVID-19 (financial, basic needs, loss of loved ones, etc.). The ability to work independently while paying close attention to detail, maintaining confidentiality, and communicating effectively with leadership and other department personnel is required.
MAJOR RESPONSIBILITIES: % of Time
1. Academic Report Intake, Assessment, and Referral 60%
2. Student Emergency Fund Support Coordination 20%
3. General CCN Program Support 20%
LIST OF DUTIES FOR EACH MAJOR RESPONSIBILITY:
1. Academic Report Intake, Assessment, and Referral
a. Receive and disseminate academic referrals received to CCN via Maxient.
b. Assess primary concerns presented in referral(s) and assign cases to appropriate departments for follow-up.
c. Assist in the communication with campus partners to ensure outreach and support to student(s), documentation in Maxient, and follow-up to the referring faculty member.
d. Engage in caring and sensitive discussions with students and referring to other departments as appropriate.
e. Using Maxient, input confidential data and information into student cases, complete online referral forms, obtain relevant information needed to support students, provide information to students regarding on and off-campus resources, COVID mitigation efforts, policies, and procedures.
f. Identify patterns and trends of referred students.
g. Serve as a liaison to programs supporting students experiencing academic challenges (OUGS, First-Year Programs, PASS, Specialized Programs).
2. Student Emergency Fund/Basic Needs Support Coordination
a. Serve as initial contact to students applying for the Student Emergency Fund.
b. Provide general program support related to emergency housing and other related basic needs areas.
c. As needed, provide information to students on various campus resources, including Cougar Care Network.
d. Stay updated on COVID related resources to provide to students.
a. Refer students to Cougar Care Network case managers as need.
3. General CCN Program Support
b. Attend regularly scheduled CCN meetings.
c. Solicit feedback from CCN partners to assess gaps in service for the following semester.
d. After each semester, create and implement CCN program assessment, specifically noting referrals with students directly impacted by COVID-19.
e. Assist in the management of CCN social media accounts.
f. Coordinate events related to job functions (homelessness awareness, basic needs panel, COVID impacts, online training)
g. Work closely with members of the Dean of Students Office team and Cougar Care Network in collaborating to develop and achieve department goals and objectives in a way that promotes a positive, productive work environment.
h. Provide excellent customer service while managing multiple priorities at the same time in a fast-paced environment.
i. Use professional and independent judgment, discretion, and close attention to detail in professionally communicating with others.
PROVIDES LEAD DIRECTION OF OTHERS
REQUIREMENTS OF POSITION:
1. List education and experience required.
a. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of 2 years of experience in professional student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one-year of the professional experience.
b. Education: Equivalent to graduation from a 4-year college or university in one of the behavioral sciences, public or business administration, or a job-related field (social work and counseling). Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
a. Experience in an academic setting
b. Knowledge of CSU policies
c. Familiarity with or understanding of a Dean of Students office or similar department
2. List knowledge, skills, and abilities required for this position.
a. Ability to demonstrate an awareness and appreciation of the cultural diversity of the University community and establish and maintain cooperative and effective relations with University employees, students and the public.
b. Demonstrated ability to initiate compassionate and effective contact with students experiencing financial crises.
c. Demonstrated ability to maintain confidentiality and discretion in all aspects of the position.
d. Demonstrated ability to interpret and clearly communicate to the University community and constituents regarding the various policies and protocols related to the position.
e. Knowledge of student development theory within a multicultural context and demonstrated success developing programs and services to meet the needs of a diverse student body.
f. Demonstrated ability to develop training tools in multiple media to inform the campus community about resources, rights and responsibilities in working with students of concern.
g. Demonstrated ability to work in a fast-paced environment while managing multiple projects and cases.
h. Demonstrated ability to gather and analyze data and create effective reports
i. Demonstrated ability to use sound professional judgment and problem-solving skills with students, staff, and faculty
j. Demonstrated ability to work independently
k. Demonstrated ability to communicate effectively in front of groups for presentations
l. Demonstrated working knowledge of the principles of individual and group behavior
m. Demonstrate computer competency (word-processing, database, spreadsheet, electronic mail, internet and web applications in a PC windows environment)
n. Demonstrated ability to develop and provide campus-wide educational programs and outreach to students, faculty, and staff.
o. Strong interpersonal skills and the ability to work with a diverse population
p. Strong organizational skills to coordinate multiple projects
q. Ability to work in a dynamic environment and adapt to change
r. Demonstrated knowledge of research and interviewing techniques
s. Demonstrated ability to reason logically, draw valid conclusions and make appropriate recommendations
3. List machines, tools, equipment, and motor vehicles used in the performance of the duties:
a. Standard office equipment
4. Unique working conditions
a. Constant virtual interactions with students, faculty, and colleagues at multiple levels within the university structure
b. Daily phone and computer use in a fast-paced environment
5. Other Employment Requirements
a. This position is subject to a background check including, but not limited to, employment verification, education verification, reference checks and criminal record checks. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
b. Must participate in required campus trainings including, but not limited to, Information Security Awareness Training and CSU's Sexual Misconduct Prevention Program.
Closing Date/Time: Open until filled
San Marcos, California