Hammer Theatre Client Services Manager (504646)

  • Cal State University (CSU) San Jose
  • San Jose, California
  • Sep 15, 2021
Full Time Administration and Management Customer Service

Job Description


Job Summary

Reporting to the Executive Managing Director of the Hammer Theatre, the Client Services Manager works under limited supervision to direct all Hammer Theatre licensed uses including SJSU, community rentals and rental negotiations; oversees coordination of Front of House, Production and other support departments to ensure successful client experience; coordinates with the Administrative Analyst toward accurate accounting of licensed uses.

Key Responsibilities
  • Chief client services administrator and rental sales representative
  • Client account and relationship management
  • Client contract negotiation and management through execution, including deliverables
  • Prepare financial settlements for client events
  • Prepare financial settlement for Hammer Presents events
  • Prepare financial settlement for National Theatre Live events
  • Administrate client and Hammer Presents date allocation
  • Administrate client coordination with appropriate Hammer departments to ensure successful client experience
  • Mentor and assist new SJSU and community clients in planning their event towards a successful outcome
  • Collaborate with H&A marketing team for graphic, editorial, and photo/video journalism as well as Hammer website
  • Prepare (for EMD) periodic email updates of programming and initiatives to SJSU and external partners
  • Prepare periodic usage data for reporting to SJSU and external partners
  • Mentor and support faculty through grant application process for events at the Hammer

Knowledge, Skills & Abilities
  • Ability to effectively establish and maintain cooperative working relationships in a diverse, multicultural environment
  • Ability to apply a high level of judgement, discretion, and initiative in coordinating the Hammer Theatre's activities with diplomacy and tact to large and diverse number of SJSU and external clients and contacts
  • Highly skilled at complex written and verbal communications
  • Knowledge of the principles and techniques of organization, administration and management, organizational structure, functions and activities of the performing arts and higher education
  • Ability to effectively use all communication methods and formats and to use expertise, as well as persuasion and negotiation skills, to build consensus to achieve objectives
  • Ability to maintain confidentiality and appropriately handle sensitive communications
  • Ability to perform efficiently in a fast-paced, detail-oriented environment, handle multiple work priorities, organize and plan multiple projects
  • Ability to be proactive, resourceful and efficient, with a high level of professionalism and confidentiality
  • Thorough knowledge of office practices and procedures; computers and software, including word processing, spreadsheets, calendaring, and databases such as PeopleSoft/Oracle
  • Thorough knowledge of, or ability to quickly learn, a wide variety of policies, procedures and software specific to the University
  • Knowledge and demonstrated command of business math and event budgeting
  • Working knowledge of operational and fiscal analysis and techniques

Required Qualifications
  • A bachelor's degree and/or equivalent training
  • Two years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications
  • AA - BA - BS related to disciplines in the performing arts
  • Minimum of four (4) years of related experience in performing arts management, administration and/or production
  • Experience with financial projections, contracts, relational databases and spreadsheet applications


Classification: Administrative Analyst/Specialist - Exempt I
Salary Range: $3,897/month - $7,051/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: September 13, 2021 through September 27, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Closing Date/Time: Open until filled

Job Address

San Jose, California United States View Map