Customer Service Coordinator (504559)

  • California Polytechnic State University
  • San Luis Obispo, California
  • Sep 14, 2021
Full Time Customer Service

Job Description


Job Summary

Under the general direction of the Customer Service Specialist, the Customer Service Coordinator operates independently providing a full scope of administrative and work control support for the campus community and the Facilities Management and Development (FMD) organization. Utilizing excellent customer service skills this position serves as a member of the Facilities Help Center team and is responsible to answer multiple phone lines for the FMD Help Center, FMD Reception, and the main campus Lost & Found. These tasks include, but are not limited: to; timekeeping and payroll, travel, purchase requisitions, pro-card reconciliation, reimbursements (meals, mileage, cell phones), labor (data) entry, program support for FMD committees, food safety, events, driver safety, and process improvement, notifications, email list management, signage development, Campus Lost & Found, FMD reception, GasBoy and fleet mileage reporting, conference room management, ordering supplies, telephone coordination, and FMD wiki maintenance.

Department Summary

The Facilities Management and Development (FM&D) organization is a unit within the Administration and Finance division and is responsible for the management, operations, and development of facilities on the university campus. Facilities Management and Development (FMD), a unit within the Administration and Finance Division (AFD), is responsible for the planning, design, construction, operations, maintenance, and repair of university facilities and grounds. FMD consists of five critical and interdependent support departments, including Facilities Customer & Business Services; Energy, Utilities, & Sustainability; Environmental Health & Safety; Facilities Planning & Capital Projects; Facility Operations; and Special Projects. In support of the Cal Poly mission, the Facilities Management and Development department is committed to promoting a culture that values individual and organizational integrity, civility, and diversity.

The Help Center team is responsible for a variety of administrative tasks to support the FMD organization. Each member of the team assumes primary responsibility for a selection of these and ensures they are provided with excellent internal (and external) customer service.

Key Qualifications
  • Thorough knowledge of and experience with standard office protocols, processes, procedures, and equipment.
  • Demonstrated dependability and ability to perform detailed work with a high degree of accuracy and efficiency.
  • Ability to read, write and perform arithmetic calculations at a level appropriate for the position and follow verbal and written instructions.
  • Ability to interact and communicate in an effective manner, as well as, establish and maintain cooperative working relationships with clientele such as students, staff, faculty and co-workers.
  • Ability to use tact and diplomacy to effectively handle a broad range of interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.

Education and Experience

High school diploma or its equivalent. Four years of general office support or technical experience. (Training at a vocational school or full-time college education may be substituted for two years of the required experience on the basis of one year of college education for 6 months of experience)


Anticipated Hiring Range: $37,380 - $ $48,000 per year

Classification Range: $36,768 - $61,776 per year

Cal Poly

Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles.

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Poly is an affirmative action/equal opportunity employer.

Supplemental Information

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H1-B visas).

Closing Date/Time: Open until filled

Job Address

San Luis Obispo, California 93405 United States View Map