IT Project Coordinator (Information Technology Consultant I) (63155)

  • California State Polytechnic University Pomona
  • Pomona, California
  • Sep 11, 2021
Full Time Information Technology and Communication Services Project Management

Job Description

Type of Appointment: Full-Time, Probationary
Collective Bargaining Unit: California State University Employees Union - Unit 9

Classification Salary Range: $3,470 - $6,681 per month
Anticipated hiring range: $4,000 - $4,500 per month

Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Recruitment Closing Date: August 18, 2021


The Division of Information Technology & Institutional Planning provides innovative, strategic and cost-appropriate technology services in collaboration with the campus community to advance the mission of the University. Technology services are recognized as an essential resource in furthering the University's mission. IT&IP will provide technology solutions, expert consultation, and leadership resulting in numerous enhancements to the advancement of learning and knowledge and to the effectiveness of campus support services and business processes for the entire University.

The Project and Process Management Office (PPMO) provides central technology management oversight for new and existing campus-wide technology initiatives. This oversight includes technology focused project management and project reporting for significant processes. The PPMO also provides project management for university wide initiatives.


The IT Project Coordinator will perform the following duties:

IT Project Coordination
Under the direction of the AVP for University Project and Process Management, the Project Coordinator will provide administration and coordination for IT&IP as well as university wide projects; for other assigned projects, this position will provide administration by coordinating, facilitating and participating in the overall project lifecycle, which includes planning, design, development, implementation and closure; for each key project activities include: monitor and control project deliverables; manage timeline; identify and manage risks; suggest and implement modifications to project scope, deliverables, timelines and resources; prepare and present project status reports to stakeholder and management; obtain stakeholder and management approval for final deliverables; conduct project review; and evaluate project performance against defined project goals; facilitate project teams to identify, coordinate and track project activities and tasks towards project deliverables and desired outcomes within project constraints. Includes effective and efficient use of IT and campus resources in accordance with campus and department policies, procedures, and standards; documents, maintains and communicates project deliverables, status, and issues throughout the lifecycle. Deliverables include project charter, team member roles/responsibilities, goals, objectives, deliverables/outcomes, resource requirements, milestones/schedule, budget, project plans, tasks lists, action-item lists, status reports, issue reports, deployment schedules, communications plans, training plans, escalation procedures, project change control, etc.; project deliverables will be performed based on campus, IT and department policy, procedures, standards and guidelines. Works with the project teams to identify and document clear project goals/objectives, defined project tasks, detailed project schedules with deadlines and milestones, and resource assignments. Includes the prioritization of demands and establishing clear set of project goals, effective/efficient sequencing of activities to meet the project schedule. Includes the design, development, and implementation of project and/or program support and tracking procedures, tools and processes.

Issues Tracking
Tracks project issues through to resolution. Respond to project issues with appropriate information/resource; escalate issues in an effective, appropriate and timely manner; ensure timely, effective and appropriate project communication expectations and plans with the project teams, stakeholders and campus community, as applicable to the project/program; communication methods and types will vary based on project requirements, intended audience, and what is being communicated; communication can include but is not limited to regular and consistent project team meetings, project status reports, health assessments, promotion/training material, etc.; materials includes accurate and effective written documents, written instructions, training plans and materials, presentation materials, and website maintenance; promote ATI accessibility standards across the university.

Includes attendance at meetings, training and/or conferences. Research and analyze technical and IT project trends; prepare status reports; coordinate, schedule and facilitate meetings as needed; this includes following campus, IT, and department procedures and standards, as well and any other project requirements.


A Bachelor's level degree in Computer Science, Computer Information Systems, Information Systems, Management, Organizational Management or equivalent, or a related field AND two (2) years full-time, relevant experience. Comprehensive knowledge of and ability to apply project management methodologies based on PMP or other project management best practices; comprehensive knowledge of and ability to apply IT best practices based on ITIL and other relevant industry best practices; comprehensive knowledge of and ability to apply information technology product, service and support standards and best practices to inform projects deliverables, programs deliverables, technical support and purchase recommendations; ability to interpret and evaluate results to develop sound conclusions and recommend new revised policies; ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions; ability to work with representatives from public and private entities and handle potentially sensitive situations; demonstrated consultative skills in working with internal and external constituent groups; ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus; ability to conduct presentations and training to diverse audiences on new skills and procedures; attention to detail; organizational skills and abilities to track and manage complex projects; ability to develop collaborative relationships with faculty, staff, as well as technical and non-technical management and professional staff representing various interests and perspectives


Experience working in a higher-education environment; exceptional interpersonal skills coupled with the ability to develop an environment that promotes partnership and transparency with others; and excellent oral and written communications skills to effectively communicate with diverse academic and administrative constituencies including external campus entities.


A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry.


Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:

Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information.


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Closing Date/Time: Open until filled

Job Address

Pomona, California 91768 United States View Map